Reviews
I like the new facility as it is bright, clean
Quick in & out with the repair. Although, very very disappointed in only having the car for such a short period of time and having to replace the window switch as this should be covered under warranty. I purchassed the car with 12,000 on it and brought it in with the service issue while it was just over 36,000 miles. I still feel as though I was taken on the deal and had to pay for this. Not happy at all about it. The service department from scheduling through leaving once the repair was made was excellant. Just not happy about the over cost of the repair...
- Customer service 5.0
- Buying process 4.0
- Quality of repair 2.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Steven, while I'm happy to hear that your overall experience was a positive one, I would like to apologize for any frustration caused by the incident with your window. Our team strives to provide our customers with efficient and hassle-free service and I am saddened to learn of your unhappiness. Please give me a call at your earliest convenience so that we can discuss this issue in further detail. I hope we can repair our business relationship and work toward a positive end result. Regards, Chuck Maly, GSM malyc@mccluskey.com 513-679-9160
Buying a new car.
Everyone was pleasant even though they were extremely busy. The car I was interested in was brought up to the front door before I even got there. It was washed and ready by the time I got through the paperwork.
- Customer service 4.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Frances, thanks for the positive feedback. I'm glad to see that your overall experience was pleasant. Despite us being busy, I'm happy to know that our team was able to assist you with your purchase in a detailed and customized manner. Enjoy the ride and for all of your future service needs, be sure to follow us on Facebook and Twitter, as we frequently provide discounts for our follower and fans. Sincerely, Chuck Maly, GSM malyc@mccluskey.com 513-679-9160
Great experience
It was a smooth transaction with very friendly and informative people. They made buying a brand new car a great experience and got me a really great deal, too.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lauren, thanks so much for leaving this great review of McCluskey Chevrolet. Our team works hard to provide a fun and hassle-free experience for our guests. I'm pleased to see that this was the case for you and that your car-buying process was a success. If you have any questions down the road, please don't hesitate to contact us. We look forward to working with you again in the future. Regards, Chuck Maly, GSM malyc@mccluskey.com 513-679-9160
Responding to problem
Larry Mallot took the time to do a test drive with me to try and figure out the draft in the heating system. He discovered that it is when the defrost is on and the car heater is trying to maintain the temperature set. By raising the temperature the problem was solved.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Deanna, I'm thrilled to see that our service team was able to get to the root of the problem. We make providing top-notch customer service our number one goal and I'm happy to see we came through for you. If you have any more questions about your car, please don't hesitate to call. Our team is always here to assist! Take Care, Chuck Maly, GSM malyc@mccluskey.com 513-679-9160
AMENITIES IN CUSTOMER SERVICE LOUNGE
I WAS IMPRESSED THAT BECAUSE THE COLD WEATHER MADE IT IMPOSSIBLE FOR THE CAR WASH TO OPERATE, THE CAR WAS HAND WASHED FOR ME. ALSO IMPRESSED WITH THE PLETHORA OF AMENITIES IN THE CUSTOMER SERVICE LOUNGE (ESPECIALLY, THE STARBUCK'S COFFEE!!)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
George, I'm happy to see that your visit with us was so enjoyable and efficient. We aim to provide a comfortable atmosphere for our guests and I'm glad that the great customer service and Starbucks coffee was appreciated! Be sure to give us a call down the road if you need anything else and I also hope that you'll follow us on Facebook and Twitter to find outstanding service specials. Best, Chuck Maly, GSM malyc@mccluskey.com 513-679-9160
I came to Mccluskey with a trade in and not so great...
I came to Mccluskey with a trade in and not so great credit and i walked out with a brand new car (which i have NEVER had a brand new car) everyone I was in contact with made the transition smooth and made me feel like i was important. When you have not so good credit you tend to feel stupid knowing others know you made mistakes but everyone was truthful and helpful and as always i learned new things that i had no idea about. I would recommend Mccluskey to friends and family even those with blemished credit because i believe you are there to service the customer not to pick apart past mistakes you truly are there to help!!! Mark Hiltz is AWESOME!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience! We do our best to help our customers get into the car that fits their wants and needs. Your story was enjoyable to read and you can always expect quality, professional service when working with our dealership. When you get a chance, please follow us on Facebook and Twitter! Have a wonderful day and we hope to see you again. Best, Chuck Maly, GSM malyc@mccluskey.com 513-679-9160
First time buying a new car and the experience was...
First time buying a new car and the experience was seamless. Amber was a gem and helped me figure out my payment and financing, and didn't make me feel foolish and didn't talk down to me. She was very friendly and informative. The deal she got me was exactly what I needed and I couldn't be happier. Mark walked me through my finance paperwork and was just as nice and friendly as Amber. I'd definitely recommend McCluskey Chevrolet to my friends and family. Even other employees congratulated me on my new car. All around a wonderful experience. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
You’re welcome and congratulations again on your new car! We believe every customer should feel welcome and be treated with respect. We appreciate your recommendation and for taking the time to tell us about your experience. Please let us know if you need anything else and have a great day! Best, Chuck Maly, GSM malyc@mccluskey.com 513-679-9160
Great customer service
First time I went to Reading Road service normally go to Kings auto mall to my surpirse Terrence was there enough said. Vehicle was serviced in a timely manner glad to see the guy found my new service center again
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Adrienne, Thank you for the 5-star review! We are committed to providing efficient, quality service. We appreciate you choosing our dealership for your automotive needs and look forward to seeing you again. Next time you need service, check out our Facebook or Twitter page for coupons and exclusive discount offers! Take care, Chuck Maly, GSM malyc@mccluskey.com 513-679-9160
Concerned employees, great service,very courteous
Katy, your service representative, handled all of my concerns with a problem with my car immediately, and the mechanic did a excellent job of locating the problem, and correcting it very quickly. I intend to stop in the dealership, to inform and thank them both for their help with the problem. Carl Siebert
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
What an enjoyable review to read. Thank you for sharing your story, Carl! When it comes to service, we pay close attention to detail and do what's best for our customers. We appreciate your business and look forward to seeing you again. Have a great day! Regards, Chuck Maly, GSM malyc@mccluskey.com 513-679-9160
For the past several months, I had been looking all over...
For the past several months, I had been looking all over for a used car that fit within my budget, preferably a Dodge Avenger. I had sold my car, but the guy who bought it was letting use it for a few days so I could find something else, so I was on a pretty quick time frame. Greg Holleran was the salesman who helped me when I went to McCluskey Chevrolet, and he could not done better! He found me a 2013 Dodge Avenger, that was in almost perfect condition, for an excellent price. Since he was new, another salesman, Corbin Stamper, helped him out. The level of professionalism and friendliness from both was great! I love the car, and will definitley be bringing my business back to the lot in the future, as well as refering anyone I know who is looking for a car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new car! Greg and Corbin do an exceptional job and we are pleased to read about your excellent experience with them. We appreciate your recommendations and look forward to seeing you again! Follow us on Facebook and Twitter to stay in the loop with our current deals and events. Best, Chuck Maly, GSM malyc@mccluskey.com 513-679-9160