Reviews
Extremely poor experience.
Extremely poor experience. Lindsay has the personality of a curb. Lost a 40k deal over poor customer service. Very disappointed in this dealership and staff.
Extremely poor experience.
Extremely poor experience. Lindsay has the personality of a curb. Lost a 40k deal over poor customer service. Very disappointed in this dealership and staff.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Very efficient and knowledgeable sales people.
Very efficient and knowledgeable sales people. Clean and well kept showroom. Friendly staff and very helpful.
Very efficient and knowledgeable sales people.
Very efficient and knowledgeable sales people. Clean and well kept showroom. Friendly staff and very helpful.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks so much for leaving Kings Toyota a five-star review! Your feedback made our day.
Kings Toyota services are exemplary.
Kings Toyota services are exemplary. The staff very informative, courteous and helpful. My service representative, Boston made sure I understood the work being done on my car.
Kings Toyota services are exemplary.
Kings Toyota services are exemplary. The staff very informative, courteous and helpful. My service representative, Boston made sure I understood the work being done on my car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Boston and the team at Kings Toyota provided exemplary service. It's great knowing you felt informed and well taken care of during your visit. Thank you for choosing us!
John.
John. Sorry I got back to you so late. You did a great job at getting my car fixed under warranty. Thank you so much. Bob
John.
John. Sorry I got back to you so late. You did a great job at getting my car fixed under warranty. Thank you so much. Bob
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Bob, we're glad to hear John was able to assist you with your car repair at Kings Toyota. Thank you for sharing your positive experience!
Great service once I had an appointment.
Great service once I had an appointment. Took 2 days to get someone to call me back for an appointment and the app kept saying I didn’t need 10000 mile service when I did. That part of the process was terrible.
Great service once I had an appointment.
Great service once I had an appointment. Took 2 days to get someone to call me back for an appointment and the app kept saying I didn’t need 10000 mile service when I did. That part of the process was terrible.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Phil, thanks for your feedback. We're glad to hear you received great service at Kings Toyota once the appointment was set up, but we apologize for any inconvenience with scheduling and app issues. We'll work on improving this aspect of our process!
You worked on the vehicle for less than one hour and you
You worked on the vehicle for less than one hour and you charge me for two hours.
You worked on the vehicle for less than one hour and you
You worked on the vehicle for less than one hour and you charge me for two hours.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Ed, we are committed to fair, honest service so this feedback is discouraging to receive. I would appreciate the chance to clear up any misunderstandings that occurred during your visit—please reach out directly when you have the chance. Thank you, Frank Kudlac - Assistant General Manager - 513-583-6000
Very professional nice explanation was informative got my
Very professional nice explanation was informative got my car done quicker then expected I was very happy
Very professional nice explanation was informative got my
Very professional nice explanation was informative got my car done quicker then expected I was very happy
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tom, we're glad to hear you had a positive experience with us at Kings Toyota and that we exceeded your expectations. Thank you for sharing!
The friendly staff and sales team were excellent.
The friendly staff and sales team were excellent. The buying process was smooth and effortless. The financing associate was very friendly and personable. My sales consultant Tim was very knowledgeable and made my whole buying experience easy and fun. I would definitely do business with Kings Toyota again.
The friendly staff and sales team were excellent.
The friendly staff and sales team were excellent. The buying process was smooth and effortless. The financing associate was very friendly and personable. My sales consultant Tim was very knowledgeable and made my whole buying experience easy and fun. I would definitely do business with Kings Toyota again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Diane, we're delighted to hear that Tim and the Kings Toyota team made your buying experience smooth and enjoyable. Thank you for choosing us, we look forward to serving you again in the future!
Terrible told me I should go to jeep dealer for service.
Terrible told me I should go to jeep dealer for service. After they talked me into a package from Toyota
Terrible told me I should go to jeep dealer for service.
Terrible told me I should go to jeep dealer for service. After they talked me into a package from Toyota
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Annette, we always strive for clear communication and apologize for any confusion here. Our team informed you that in order to obtain a second key, you would have to go to Jeep. As explained, the Jeep dealership is part of our dealership group. Please let us know if you have any remaining questions. Thank you, Frank Kudlac - Assistant General Manager - 513-583-6000
Traveled from Pittsburgh to purchase a car.
Traveled from Pittsburgh to purchase a car.great service they got me exactly what I was looking for
Traveled from Pittsburgh to purchase a car.
Traveled from Pittsburgh to purchase a car.great service they got me exactly what I was looking for
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing, Dave! We appreciate your business here at Kings Toyota.