Borcherding Buick GMC

My wife and I have been car shopping for a while. We have been on all the car website's looking for month's. We were pre-approved through our credit union, so once we finally decided on what we were going to purchase all we had to do was find the perfect vehicle and price. I spoke with Tyler Grove and told him what we were looking for. I asked him for an out the door tax, title, fee's ect and it took Tyler about 15-20 minutes to call me back with the total out the door price. I asked him if the car was available and if there was anything we needed to know about the car before we drove an hour to look and test drive to find out there was a problem. Tyler went out and walked the car and I felt as if I was looking at exactly what he was describing. This may seem over the top but reading many reviews on other dealerships websites about unhappy dealings, this seemed reasonable to me. When we arrived at the dealership we were greeted promptly. Tyler went with us and looked the car over, took it on a test drive and was very pleased with the vehicle. It took about 30 minutes to get our buyers agreement and do the paperwork. This has been the first vehicle we have purchased in several years and could not be any happier with this purchase. I would highly recommend you see Tyler and doing business with Borcherding.

My experience was amazing. I only had to wait less than 30 minutes and understood everything I needed to know about my Buick excellent service from my mechanic Joshua. They also washed my vehicle when everything was done! I couldn't have chosen a better place from my Buick Enclave.

Very good experience. Everyone was straightforward without undue pressure.

I dealt with Chris in Service Dept. and he was very friendly, professional, knowledgeable and he guided me as to what type of service I needed at that point. He even found me some coupons to use which is always very helpful. I will definitely see him again in the future and send any of my Buick friends to him.

Looked at the truck I wanted on Friday. After submitting all info online I was told nothing came through. I was asked to come back in on Saturday to finish up so we didn't have to wait 2 hours passed closing time. While driving the truck, we noticed the driver side mirror turn signal wasn't working. Salesman said no problem. I'll let them know. After returning Saturday and waiting 4 hrs for deal to be done. I unloaded my truck I the rain into my "new" used truck. As I left. I noticed the mirror turn signal still not working. Called service on Monday and asked if would be covered under the 30 day warranty. I was told, I don't know. Talk to your salesman. Talked to salesman, he said, I don't know, let me talk to service and call back. He called me back and told me he has to wait on finance manager yo come in at 12. He called back again and said I should wait 30 days and have it covered under my extended warranty so it's not considered pre existing. I asked if I would still have to pay the $100 dollar deductible and was told I should search love junkyard and find on cheaper than my100 deductible. Well they are $200 at the local junkyard. But I will order an aftermarket part and put it on myself and not bother these fine folks again. The salesman Nick was helpful. Finance guy was good. Rest of the experience was just disappointing. I was only buying a 2010 truck, but it was a big deal for me.

This is the second vehicle that I've purchased from Borcherding Buick GMC and have had great experiences both times. Worked with Max Edde on this purchase and wouldn't hesitate to deal with him again on my next purchase!

Mike breezy was excellent to work with. He helped put us in the right car. Wasn't there to just sell a car but made sure it was the right car for us. Thanks mike appreciate you

I went to the Kings AutoMall because I wanted to look at and sit in six different cars. I stopped at Borcherding to look at the Encore. Hank Stallings greeted my husband and I at the door. I said to him up front “I’m not buying anything I’m just looking “. Hank was wonderful he answered all our questions on the car and the seats comfortably and anything else we could throw at him. He really did SELL me that car. He wasn’t pushy, just very calm and knowledgeable. I highly recommend this dealership and Hank to anyone looking (or not) for a vehicle. Very Satisfied Custmer Jana Wells

Customer services is great and is the best experience I've ever had.

I bought my Acadia new in 2010..and have used other service departments due to my hour drive because they were closer. I returned to Boercherding because I realized the drive was worth it. They have always been great and this time was no different thanks Robert Williams.. and if you’re looking for a salesman ask for Mike Breeze.