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Mike Castrucci Ford

(571 reviews)
Visit Mike Castrucci Ford
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 10:00am–5:00pm 8:00am–1:00pm
Sunday 11:00am–5:00pm Closed
New (513) 277-0348 (513) 277-0348
Used (513) 277-0346 (513) 277-0346

Reviews

(571 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mike Castrucci Ford from DealerRater.

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Great dealership and great people!

Great dealership and great people! They worked with me, were fair, and my overall experience was WAY better than other Ford dealers I visited.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I would like to thank Mike Castrucci Ford, specifically

I would like to thank Mike Castrucci Ford, specifically Allenia Woolums for a great buying experience. Allenia was patient, informative, and provide a great deal. She also helped facilitate the shipping of the vehicle to California. Allenia and Mike Castrucci Ford provide us an excellant buying experience. Thank You!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Good.

Good. Wish it came with an owners manual book. Truck could have been washed better.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Today I am the proud new owner of my Ford Maverick.

Today I am the proud new owner of my Ford Maverick. I worked with Terry throughout this process of finding, evaluating, and ultimately purchasing my truck, and let me tell you that the entire Staff are A-1 Top Notch! Everyone there treated me like they knew me my entire life. Each individual was not only willing, but happy to help me learn about my new truck ( the days of just buying a vehicle, and simply driving it are long gone). They helped me sync my phone to the truck, and took the time to make sure I was happy, and understood all my new truck had to offer. This was my first newer car purchase, and I was very upfront with them about it. They could have used that knowledge against me, but instead they went out of their way to put me at ease, and never tried to push me into anything. I am also a proud Army Veteran, and let me tell you that Mike Castrucci Ford, and all their team treat their Military customers like family, and with respect! That meant a lot to this old Army Dog. I highly recommend their entire team to anyone looking for a new car. You won’t be disappointed!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great staff, very responsive.

Great staff, very responsive. I appreciated how they handled my purchase and the delivery of my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so happy to learn about your amazing experience! It was truly a pleasure serving you!

We've worked with Jim Turner for years, just purchased

We've worked with Jim Turner for years, just purchased our 3rd vehicle through him, highly recommend him, honest and genuine! Always a fair deal and great service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We always love having you at our dealership. We are ready to continue exceeding your expectations each and every time you visit us!

Bought a GMC SUV .

Bought a GMC SUV ..noticed a vibration.took it back and a manager drove it .said nothing he noticed..so had a check done and Cadillac converter clogged.using fuel like crazy..no warranty.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, Donna. Would you please contact our General Manager at 855-299-1953 to elaborate on your review so that we can attempt to resolve this issue?

Excellent service - my sales person did an amazing job

Excellent service - my sales person did an amazing job with the whole purchasing process - would and have recommended Ford to my family and friends - thank you for a great experience with the purchase of my car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, Joelle! We are so happy to know that you had a great experience at Mike Castrucci Ford! We truly appreciate your business and look forward to your next visit!

I always enjoy dealing with the people at Mike Castrucci.

I always enjoy dealing with the people at Mike Castrucci. Easy to work a fair deal with them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're so thrilled to hear you continue to have an amazing experience with us! We are looking forward to your next visit!

Sales team wouldn’t even get up out of their chair to

Sales team wouldn’t even get up out of their chair to help me. They weren’t very nice. The truck I went to see was sold days before even though I ask before my 45 min drive. The representative at the Chevy location was much nicer but overall I don’t recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi Wade, we are so disappointed to learn of this situation you have described. We take our customers’ comments seriously so we hope that you’ll give us a call at (513) 831-7010 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.