Serpentini Chevrolet Orrville

I bought a vehicle from these guys, a 2020. It ran for 5 days, brought it back to them.......didn't get fixed properly. I took the vehicle to another dealership, and they found connectors zip tied in place and a sheared off bolt that was hall a$$ hidden. DONT TRUST THESE PEOPLE!!!

Inquired about a vehicle, was told it was available just to drive 40 minutes to be told it sold 15 minutes ago. The salesman was a dirt bag and rude. I will never purchase a vehicle from any Serpentini. Worst dealer I’ve ever dealt with.

Last week you called me about a two for one oil change. I called you back three times Thursday Dec 4th, without a call back. Is this the way you run a business. I had an oil change done this year, sat there for over an hour. Well I thought about using you for a full time mechanic, when my warranty ran out. Sorry you lost my business! I am staying in Canton!

Matt Hansel took very good care of me when I purchased my 2026 Equinox. Tons of information, but, no pressure. Matt is anything, but, what one expects from a “car salesman”. We were in and out with my “Cacti Green” Equinox within three hours. I highly recommend Matt if interested in purchasing a new car - he is an asset to Serpantini Orville !

Matt helped us navigate our options from selecting the vehicle to financing and got us in and out in a few hours with a vehicle. Then went the extra mile on a few things after the sale. He had also responded quickly during all communications. I’m enjoying the truck. Glad he suggested this particular one to me. Will recommend to others.

It was fine. I wasn't interested in the car so I didn't buy it. I bought a car from them years ago and they were good then too.

Serpentini Chevrolet of Orrville May 31, 2025 BW I inquired about a vehicle from this dealership and started receiving what appeared to be automated (BOT or VA) responses from "Adam Shilling'. This name is listed in the company's list of employees, but the emails I have been receiving don't appear to be created by human hands. Very generic and broad in nature. I have responded several time with questions, but a few days later I get another email with very general statements and no answers to my questions. While I understand automated systems to manage incoming inquires, at some point if they want to sell an advertised vehicle you would think there would be a real response to potential customer inquires. Update: Not sure what is going on with this dealership. I have been trying to communicate with them for a couple of weeks now and previously got nothing but automated responses from an email account claiming to be 'Adam Shilling'. After getting a bit ornery in an email, I finally received an actual (not automated) response that stated "I want to refer you to my long distance specialist". Given that I am 150 miles away, I understand if this dealership has a specialist for non local sales. However, I have yet to receive ANY communication from anyone else. Given this Adam Shilling has yet to demonstrate any ability to do his job for this company, I highly doubt he forwarded my contact info to anyone. What is sad is that I was ready to purchase this vehicle at the time I first inquired. Now the price is 1600 lower, this dealership is not intelligent enough to understand even if I purchase today, they lose that 1600. Apparently they don't want to sell vehicles. I am still waiting.

Set up an appointment to look at a used F-150 they had listed. Told them to pre-qualify( soft pull) me and that I would be there at my appointment time. They called and woke me up the next morning which is fine, confirmed they had the truck in stock and everything was looking fine. Received a text from them about an hour and a half before the appointment making sure I was still going to be there. Told them I would be or very close as I was at a dental appointment at the time. Received another text half hour later informing me they had sold the truck an hour ago. So I take a night off work to come check out a vehicle that I had an appointment set up in advance to view, only to have them sell it out from under me and to top it all off they hard pulled my credit to 3 different lenders when I told them I wanted pre qualify soft pull only. Will not be doing future business with them and also spreading the word to friends and family currently in the market for a vehicle to go else where.

Carl went out of he's way to get me back.on my feet again from a upside down loan.

Working with Marco and the sales/finance team was a pleasure. Signing process was easy and overall they got me to where I needed to be! I will be a repeat customer going forward!