Bill Snethkamp Chrysler Dodge Jeep RAM

Just awesome, very professional and knowledgeable. They were courteous,pleasant and helpful. They have maintained my car for years.

This the first dealership I have gone to everyone is pledant and knowledgeable. You don’t have to wait allday to have your car service.everyone is very professional and kind.

The sales person was very nice and helpful. I would be back for my next vehicle in a few months

Very unprofessional. Went in for sensor alerting low tire pressure and oil change needed. Let me drive off lot, after sensor still reading the same thing. Tire caught flat. After 2 days at the dealership I had to pay for tire out of pocket, sit in my car in the cold for 2 hours and still nothing. I reached out to seller( Tanisha Stokes) who not only helped me, but also got me a warranty on my Cadillac for the future. She is a mom of toddlers and she still PICKED UP the phone, was Compassionate, and got. It done within 45 minutes. GOD BLESS HER! DEALERSHIP needs to put her in a LEADERSHIP ROLE ASAP!!! Thank you Ms. STOKES!!!!!

They resolved an issue with my Jeep that I was having since new that the dealer I purchased it from told me there was nothing they could do it was software

Did not receive any copies of any documents which I signed. I think I should have received copies of documents signed for my personal records.

I bought a truck through them in June, unfortunately. They first said they were not legally allowed to sell me the vehicle because I was coming in from out of state, which obviously isn't true. Once I told them how out of state sales work, they then allowed me to purchase the vehicle (how is that my responsibility). The title clerk was "out of the office" the day I was there. So, they signed a "What we owe" document promising to overnight the title the next day. Then, of course, they did not send the title until three weeks later. On top of that, they sent the title to the wrong address, even though I confirmed the correct address with them twice. Then they had to get the previous owner to go to the DMV and get a new title, which took four weeks to do. I called them over 24 different times to try and get an update on the title and they would just say we'll call you back. Believe it or not, they would rarely call me back. It took so long to get the title that my insurance company found me un-insurable and my bank threatened to cancel my loan, because I couldn't prove ownership in a reasonable time frame. It also was out of the refund window for my state from my previous registration, causing me to lose hundreds of dollars from that as well. They said over the phone that it has a certified pre-owned 100,000-mile warranty, when I got there it was only 36,000. They said it came with two keys, but only had one. They failed to mention that the truck reeked of cigarette smoke that cost me hundreds of dollars and over 50 hours to remove. They also tried to tell me that I had to pay sales tax to them and not the DMV, trying to get more money from me. Since I was traveling from out of state, I told them five days ahead of time I would be at the dealership when they opened to finish paperwork and leave for my long drive back. When I got there at open, they spent the next five hours "replacing the tires and detailing the vehicle". I got outside financing, so there was very little work for them to do on their side as I came in with a cashier’s check for the agreed upon asking price. They said I would be compensated for my time and troubles throughout this process, but absolutely ghosted me and won't respond to my emails. Could I recommend this dealership? Absolutely NOT.

Associates were friendly, knowledgable, kind, and made you fell like family. They diagnosed my vehicle approporiately, did oil change, and had me on my way as quicikly as possible. I highly recommend this dealership for service. Olivia is a wonderful asset to Snethkamp who provided outstanding customer service!!

Customer service was great. Olivia did an excellent job of taking care of my needs,

Very nice people that work there. They helped me so much to fine the right vehicle for me.