Medina Auto Mall

Salesman contacted me and confirmed car was there. Drove an hour and a half and was passed between internet salesman and others till I left. Offered other cars because the one I was interested in was long gone. Week later car is still listed on CarGurus. Dealer has so many cars they must be all junk, can’t possibly make them ready for sale. Zero stars if I could

Never got back to me. Didn’t seem to want and sell a truck to me

Bought a 2018 GMC Sierra from Medina Auto Mall. Great service and support from parts department to the used car managers. Helped to find info I requested and contacted me back quickly. They seem to want their customers to be happy with their purchase even after the deal has been done. I recommend the dealership to someone looking for their next vehicle.

Might be the worst experience I have ever received from a service department, I brought my 23 Grand Cherokee in for a noise that I have been hearing and that has been getting worse. I was able to get a video of the noise so that the advisor could be aware of the exact noise I was hearing, I do have AT tires on my Jeep so I didn't want them to get confused or give them a reason to blame the noise on the tires. I also had pre collision warning that I wanted to be looked at, I had removed the lower part of the bumper once the collision warning had started just to be sure the sensor hadn't been hit with a rock or something like that because I didn't want to pay a diag charge for something I could see and have done myself. So anyway they kept my car for 3 days and didn't even look at till the 3rd day after I told the advisor I needed my car back. They then told me I would have to pay a diag charge because I removed the bumper, I declined that and asked them to have my car ready for pick up. They also did a update to the power windows and when I picked up the car my power windows would not work and my ODO was flashing. I called back the next day 5 times and could not get my advisor Chad Paul or the manager Scott to call me back about the issue. I had to call a sales manager to get Scott to call me back and when he got on the phone he told me my car was ready for pick up, and that the windows were not working because of my rain guards. I had gotten my car back 2 days ago....xxx - I called this service department multiple times a day and never got anything back not even a txt message. POOR SERVICE!!! - I took the vehicle to Sarchione in Dalton and they were able to fix all my issues at NO CHARGE!

Ignored walking in dealership and left to stand around even though we had an appointment. The car was not clean as we saw them taking it to be cleaned up on arrival. Very surprised a Cadillac dealership would be so inattentive especially when we were going to spend $60k plus!

Great price on my new car. I was a little disappointed with the trade in value. I will definitely look at them again even though I had to drive over 100 miles to get to them

Great experience at Medina Auto Mall. Ameer was Fantastic. The whole team was a pleasure to work with. Highly recommend.

Best dealership experience. These guys will make you feel right at home, not to mention the simplified buying process.

I bought a 2009 Audi A4 from here a few months ago. After a few days the car started leaking oil all over the place. I brought the car to a mechanic. I am now over $4000 in repairs, from misused gaskets to missing parts. There is no way this car was inspected by the dealer before selling. Car was missing a transmisson mount, engine mount, parts glued together. I would stay away from this shop at all costs

Called 5 times. Text 5 times. Could not get a call back on a new vehicle. Horrible customer service. On top of that the vehicles I inquired about on the website they couldn't even tell me if they were actually at the dealership. So I eventually gave up on anything at that dealership and went elsewhere.