Reviews
Always a great expierence!
I have taken my family’s vehicles here for years and have never had a bad expierence. Always very honest and fair. Would never go anywhere else. Always treated like family. Would highly recommend.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Beware of Service Supervisor Jim Klotz behaved unethically
On August 11, 2018 I brought my car for presell mechanical checkup to service department. My costumer scheduled the service closer to my house by my request. The car was Honda Civic SI 2007 with Navigation System and only 35,300 miles. I did evaluate the car on Bluebook as at good condition to be sold as trade in average $7500 or as private sell at over $9500. My customer agreed to pay $9000 after checkup was performed and was ready to close the deal when Service Supervisor Jim Klotz pulled my customer into a private room and told him that the car worth a lot less. It was solely his initiative to break the sell of my car because he was not asked to evaluate the car. That was my first customer who fist drove the car on Wednesday and asked to keep it till Saturday for us to be able to meet at Honda dealer for mechanical presell checkup. I had couple of other calls, but I asked those callers to contact me Saturday afternoon just in case the car is still available. As the sell fell because of the interference of Jim Klotz, the car was sold to another buyer for exactly the same amount of money $9000 in less than an hour. WILL NEVER EVER AGAIN USE THIS DEALLER FOR ANY SERVICE NEEDS!!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Simply the best around...
My family has purchased numerous vehicles over the years from Rick Roush Honda and without fail, each transaction was perfect. Competitive pricing, fair trade values and most importantly, professional and straight forward sales & service. We wouldn't buy anywhere else.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent!
Excellent service all around. My family and I have purchased many vehicles at the dealership and everyone has been great. Sales person, finance, and service has been great every time we used it! Highly recommend, this family friendly dealership!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Service and Sales
I’ve purchased three cars from them and have had my cars there for service for the last 7 years and everytime I go in they always take care of me and my family.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Exceptionally superb customer service
Our experience with Darcy and Kelly in finance was top notch. They both took extremely good care of me and made me feel like so much more than another car sale!
- Customer service 5.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Low ball price on trade in.
Made several trips to try and buy a Honda CR-V. Dealt with Rick Williams. Tried to trade in a 2012 Hyundai Sonata Hybrid. The car is in excellent condition. Sold for 34000 when new, their offer was $6250. A complete insult to my wife and I. After looking at the prices of there used cars I can see that they want to make a lot of money on trade ins by buying very low and selling very high. If you go there avoid dealing with Rick Williams.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Honda purchase
I purchased a 2017 Honda Accord one week ago and would like to comment on how good the experience was. I worked with Chester, he was very professional, knowledgeable and pleasant to work with. Thank you Chester and Rick Roush Honda for making my purchase an easy one.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Purchase of used car
Our son bought a used car from Rick Roush. He just graduated from high school. He needed a newer car to commute to college in the fall. Worked with Pat. He was a tremendous help. Really tried to help our son get into a good used car. Our son's car was pretty old and he helped get a decent trade in for his car. Kelly the finance manager also helped us get the right loan that worked for our situation. Together Pat and Kelly are an awesome team. They were so good we are already working toward the next car purchase in our family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Experience
I was greeted by Darcy who couldn't have been more helpful. I was looking to trade my Civic in for the newer model. There were plenty of options at the dealer so I had options also. She explained all the differences between the cars and I was able to make a decision based on her knowledge. Awesome job!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase