Brunswick Auto Mart

I believe that Brunswick Toyota has not only the best sales team, but also the best service team in northern Ohio. Today I took my Prius in for a 70,000 check up and recall notice. Jim was super. I had some things that needed attention and he explained why they should be done in a matter-of-fact manner without a "sales pitch" or possible unneeded service add-on's. I trust Brunswick Toyota's service team. I am impressed with the thoroughness and care that people in the department exhibit. PS: Jim took care of something on my car that had been annoying me. It took him two minutes and I am so grateful!

I was promised deliver of a new car which I paid $500 deposit. When they failed to deliver the car, I requested the sale to be canceled and my deposit refunded. They refused to refund my deposit and they dealer general manager Charles called me a liar. Very unprofessional people.

Great people to work with! A very good experience!

I used to work for the owner of Brunswick Auto Mart at his North Olmsted location for 7 years. Gary is the smartest and hardest working person I have ever met. He started with nothing and built an empire. You are looking at 24 bad reviews out of 61 total reviews . Brunswick Auto Mart has been doing business for over 25 years and is always in the top 10 volume dealers in the country. The Brunswick Chrysler Jeep store sells roughly 2,500 new cars a year not counting used. Let's say Dealer Rater has been around for 5 years. That's 12,500 new customers and only 61 reviews. Do not judge a dealer because of 24 bad reviews out of thousands of customers. If you have a bad experience you're going to post it online as payback. Even though I worked for MR. Pantek his Brunswick store was our biggest competitor and we sold a ton of cars but lost a lot to our sister store. Why? You will not find a dealer that can beat Brunswick's deal. I have been sending them at least 8-10 customers a year since 2008. Almost all of them close friends, family, and my old loyal customers. Every Time I am given the best price, customer service and service for all I send them and in return I ask for nothing but to continue taking care of me and my people. You can't please everyone, it is in possible and to tell you the truth you would be surprised how often the customer is just being unrealistic. We have all met or know someone like that. They are never happy no matter what you do for them. They are just miserable human beings. I have been in the Auto industry for over 25 years and I have witnessed every type of buyer there is and trust me the customer usually makes the sale more difficult on themselves than it has to be because they know how to negotiate and are the so called experts. Do yourself a favor, get 2 or 3 quotes from other dealers and take them to Brunswick Auto Mart. They will beat the deal over the phone or internet. Schedule an appointment for delivery and you will be in and out without a 3 hour negotiation. It is that simple. We are all too busy to waste that kind of time buying a car. If you want call me and I will contact Pat or Sam and get you the deal you want for free. I Just sent my brother in law to Brunswick to pick up his new Jeep Gr Cherokee Limited a month ago. He never talked to anyone but me until he got there. Brunswick went to another dealer to get him the exact Jeep he wanted and a couple of hours later it was ready, he signed the papers and we left. It is that simple. Just so all of you know my brother in law is as cheap as they get. He still has his first communion money. LOL. Again just so you know I do not work for this company nor am I paid for the people I bring them. I own my own pre owned car dealership. I highly recommend Brunswick Auto Mart. My 2015 Chrysler 200 lease is up in 9 months, at that time I will be driving out of Brunswick in my new Jeep Wrangler. Do yourself a favor go see them and judge for yourself why they are as big as they are. My name is Sean Nightingale and if you want me to help you I will. 440-915-1097. Or you can just call Brunswick Auto Mart and ask for one of the managers to match or beat the competitions price. I recommend Sam or Pat if you are looking for a Chrysler, Jeep, Dodge or Ram.

I don't make to many post on my service, but let me tell you that the service was awesome! I got my car over 3 months ago and was promised a detailed on my car. I brought my car in today and it was done by the end of the day and they gave me a car to use as well for the day! Now most dealerships don't have to give you a car, but they did. Customer service was out of this world, even tho it was 7:45 am in the morning lol. If i can give more then 5 STARS then I would, as they have been nothing but great to me! You can't please everyone in business or life, but you all made me happy on everything and you will see my business more and more for the future! Greg Thompson

The sales team was very dishonest,I made it clear what I wanted to pay.I made it clear I was fine walking away from this deal. Very dishonestly I was promised I specific price which made me purchase an insurance policy on the vehilce. When it came time for financing they had there own agenda,which was totally opposite of our agreement. I wasted three hours of my life.They are very dishonest..avoid.this place.

Found the Truck on cars.com on Saturday Dec. 31, 2016 and contacted the Dealer. Worked with Ravi Patel and arranged to Fly from RDU to CLE on Tuesday Jan. 3, 2017 but had to postpone, my problem, until Wednesday Jan. 4, 2017. I was picked up at the airport @ 11:00 am and after a Test Drive and Truck look over I was driving back home to North Carolina with the Truck, before 1:00 pm. Everyone at Brunswick Auto Mart was very Friendly and Professional. The Truck was accurately represented in the cars.com write up and on the phone. It even had a full tank of Diesel fuel (ecoDiesel model)!

We have had a Toyota extended warranty on our van and have taken it to Bruswick AutoMart Toyota for service and they have just been excellent. Every time I leave there I just feel that I have been treated so well. They treat you with respect, always seem to be upfront and honest, and seem to do everything they can to be as accommodating as possible. Highly recommended.

This was the worst buying experience I have ever had. The salesman was pushy and rude from the beginning. We had made an appointment and let him know we were driving an hour and a half to come drive the car and he acted like he was in a hurry from the minute we arrived. If it hadn't been for the hard to find nature of the vehicle, there would absolutely not have been a sale. Also, I was promised touch up paint would be mailed to me within a week and after 3 months and several calls I have received no paint and no response. I also have come to find out that the finance person sent out 5 hard requests for credit after seeing that I had an above average score. If I had prior knowledge of this I never would have used them for my loan. I will never again purchase a vehicle from this dealership and have been sure to pass this info along to any friends who are looking to purchase. I will also never be bringing my vehicle to this dealership for service.

This is the third vehicle I've purchased from this dealership, and it will be my last. The salesmen for my previous two purchases were professional, had my new vehicle properly prepped, and contacted me following the sale to ensure my satisfaction. A lot has changed in ten years. The neophyte salesman wanted to follow me home while I picked up my bank papers and follow me to the bank to make certain I completed my transaction. When I vetoed that request, he called me while I was enroute to ensure I was returning to purchase the vehicle. Though he made a major production in explaining how meticulously the vehicle had been prepped, it was quite clear NOTHING had been done as evidenced by the tags and tape remaining in the car and the packaged plugs that were to be installed at the time of prep at the dealership. And since the purchase? Unlike a friend's experience in purchasing a Honda, there was NO follow-up, NO letter thanking me for being a repeat customer, NO nothing! Apparently volume sales trump professionalism and customer service!