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2019 consumer dealer award
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2019 consumer dealer award

Reviews

(749 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kia of Bedford from DealerRater.

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Mrs Perriline Houser

Very pleased with the service person and the overall experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent Customer Service

Reggie was great.....he worked hard to get me the deal that I wanted. Charmaine and Joy were also great in helping me seal the deal. The dealership is very neat and clean and the staff members are kind and courteous. I will definitely recommend friends and co-workers who are interested in purchasing a Kia to KOB.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great Experience

I had a very memorable experience. Everyone was really nice and knowledgeable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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treated well

Everyone in the service department are very nice and the experience has been pleasant!!keep up the good work!! I love the cookie that was given to me!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Service Department

Brought car in for recall item and was only allowed to schedule this service during limited times they allow for servicing of recall items (no weekends allowed). Also was given a quote for repair of items that were different that items listed as in need of repair by 2 other mechanics. Declined to have service done at Kia and was told I would receive a customer satisfaction survey in the mail. I was never sent a survey even though they have a correct email for me, as evidenced by the emails they send advertising new car offers and encouraging me to trade my car in.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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repair recalls & oil change

I received two letters on recall for gas pedal and air bags. also got oil change notice appointment was made for one week later at the time of my choosing everything finished earlier than stated. thank Eric Livingstone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Service at Kia of Bedford

The service was quick and efficient and the staff is very friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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mr gerald giardina

enjoyed the experience everyone was informitive and friendly helped me get through the process quickly

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service Maintenance

Eric explained to me what was needed. He also explained the cost. The waiting room was very clean, nice and comfortable. Once the repairs were completed my car was washed and they also gave me a cookie.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Mr. Dennis Markiewicz

Beford's Kia is the greatest. I have bought 5 Kia's in my life time, and at different dealers. I would have to say they are far the best dealer that I have have dealt with. I have to say they are friendly, quick, and they should be give a "Gold Star" like my dad use to say.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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