Reviews
The dealership was amazing and the customer service was
The dealership was amazing and the customer service was outstanding. I appreciate them and their service
The dealership was amazing and the customer service was
The dealership was amazing and the customer service was outstanding. I appreciate them and their service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Spitzer Jeep RAM Brook Park. We appreciate your business and hope to see you again soon!
Inquired about unscheduled oil change over phone on
Inquired about unscheduled oil change over phone on Saturday. Was told morning was busy and 1pm would be better. When I got there, it seemed to be more inconvenience for the staff but they got me in. Service was fine but am concerned about the disconnect between who I spoke with in the morning and the service writer in the afternoon.
Inquired about unscheduled oil change over phone on
Inquired about unscheduled oil change over phone on Saturday. Was told morning was busy and 1pm would be better. When I got there, it seemed to be more inconvenience for the staff but they got me in. Service was fine but am concerned about the disconnect between who I spoke with in the morning and the service writer in the afternoon.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Jamie was fabulous.
Jamie was fabulous. A tentative looked out for what we were looking for. Took care of us Melvin well and the financial guy not sure his name did wonderful great service.
Jamie was fabulous.
Jamie was fabulous. A tentative looked out for what we were looking for. Took care of us Melvin well and the financial guy not sure his name did wonderful great service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
My experience purchasing my vehicle at Spitzer was a
My experience purchasing my vehicle at Spitzer was a great experience. Winthrop made the situation very pleasant and he made sure that I was pleased with my decision before I left the lot, he is great salesman and person.
My experience purchasing my vehicle at Spitzer was a
My experience purchasing my vehicle at Spitzer was a great experience. Winthrop made the situation very pleasant and he made sure that I was pleased with my decision before I left the lot, he is great salesman and person.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Jeep RAM Brook Park!
Everything was great until I drove back up to pick up our
Everything was great until I drove back up to pick up our second key fob. I was informed that we were given such a good deal that the extra key fob would be self pay. We were never told that at the time of purchase. After talking back and forth the dealership did give it to us. I had to wait 1 hours 45 mins till I got to leave with it
Everything was great until I drove back up to pick up our
Everything was great until I drove back up to pick up our second key fob. I was informed that we were given such a good deal that the extra key fob would be self pay. We were never told that at the time of purchase. After talking back and forth the dealership did give it to us. I had to wait 1 hours 45 mins till I got to leave with it
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.
Prompt.
Prompt. Professional. I appreciated being kept in the loop of conversation on the progress of my vehicle. I also appreciated knowing the exact cost of my repairs in advance, as I prefer not to pay extra for using credit.
Prompt.
Prompt. Professional. I appreciated being kept in the loop of conversation on the progress of my vehicle. I also appreciated knowing the exact cost of my repairs in advance, as I prefer not to pay extra for using credit.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Spitzer Jeep RAM Brook Park. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
I’m truly appreciative and thankful you all go above and
I’m truly appreciative and thankful you all go above and beyond to accommodate me. My vehicles are always taken care of within a reasonable time. Everyone’s been hospitable and outgoing. And traveling thirty plus miles from my area, Beachwood, seems all worth wild. Thanks for such a warm reception.
I’m truly appreciative and thankful you all go above and
I’m truly appreciative and thankful you all go above and beyond to accommodate me. My vehicles are always taken care of within a reasonable time. Everyone’s been hospitable and outgoing. And traveling thirty plus miles from my area, Beachwood, seems all worth wild. Thanks for such a warm reception.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Spitzer Jeep RAM Brook Park, we look forward to having you as a valued customer for many years to come!
Cory was the person responsible for my vehicle and was
Cory was the person responsible for my vehicle and was horrible. He never updated me seemed irritated when I would call for updates I had to call every other few days to remind people of what vehicle I have and the issue I was facing and the dealerships diagnostic was wrong. They did not notify me of the check engine light issue and I can understand some things aren’t as important to such a big company but it showed a lot to me and I won’t be returning
Cory was the person responsible for my vehicle and was
Cory was the person responsible for my vehicle and was horrible. He never updated me seemed irritated when I would call for updates I had to call every other few days to remind people of what vehicle I have and the issue I was facing and the dealerships diagnostic was wrong. They did not notify me of the check engine light issue and I can understand some things aren’t as important to such a big company but it showed a lot to me and I won’t be returning
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
I was there 7 days in a row for the same issue with my
I was there 7 days in a row for the same issue with my jeep. They said they fixed it on Friday and by the time I got home the same warning light were on so I drove back , all the tech were gone so I had to go back on Saturday. It was a nightmare.
I was there 7 days in a row for the same issue with my
I was there 7 days in a row for the same issue with my jeep. They said they fixed it on Friday and by the time I got home the same warning light were on so I drove back , all the tech were gone so I had to go back on Saturday. It was a nightmare.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
I came in for a recall, oil change and tire rotation.
I came in for a recall, oil change and tire rotation. I specifically asked the gentleman to include the spare tire in the rotation. It was not done. When I picked up my vehicle and got on the highway I found out my hood was not latched. I called the dealership to speak to someone about all of this but no one called me back. Needless to say I am not happy with the service department.
I came in for a recall, oil change and tire rotation.
I came in for a recall, oil change and tire rotation. I specifically asked the gentleman to include the spare tire in the rotation. It was not done. When I picked up my vehicle and got on the highway I found out my hood was not latched. I called the dealership to speak to someone about all of this but no one called me back. Needless to say I am not happy with the service department.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Joyce, thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.