Reviews
Excellent!
Excellent! Christian Miller and Lexus of Cleveland (formerly Mero Lexus) provided a very efficient and professional leasing experience. We highly recommend them.
Excellent!
Excellent! Christian Miller and Lexus of Cleveland (formerly Mero Lexus) provided a very efficient and professional leasing experience. We highly recommend them.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Cynthia and Keith, thank you for the stellar review of Christian and our team! We are grateful for your business and wish you safe travels ahead. -Lexus of Cleveland
Seth was great to work with.
Seth was great to work with. Knowledgeable, readily available and no pressure. Would definitely work with him again.
Seth was great to work with.
Seth was great to work with. Knowledgeable, readily available and no pressure. Would definitely work with him again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jon, thank you for sharing your excellent feedback about Seth! We appreciate your business and welcome you back to Lexus of Cleveland at any time.
We had a great experience buying our Lexus.
We had a great experience buying our Lexus. Great staff and facilities. Our Salesman,Ryan, was super knowledgeable, courteous, friendly and accessible. We visited a few dealerships before we decided to go with our Lexus TX 500 and were disappointed with the staff and answers to our questions. Lexus of Cleveland staff were amazing. Highly recommended.
We had a great experience buying our Lexus.
We had a great experience buying our Lexus. Great staff and facilities. Our Salesman,Ryan, was super knowledgeable, courteous, friendly and accessible. We visited a few dealerships before we decided to go with our Lexus TX 500 and were disappointed with the staff and answers to our questions. Lexus of Cleveland staff were amazing. Highly recommended.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're so happy our team made your experience seamless from beginning to end. Thank you for choosing Lexus of Cleveland and for sharing your feedback! Safe travels in your new Lexus TX 500!
Had good experience buying my NX 350.
Had good experience buying my NX 350. Sam was helpful.We have had a Lexus since 1989. Happy with the new dealership.
Had good experience buying my NX 350.
Had good experience buying my NX 350. Sam was helpful.We have had a Lexus since 1989. Happy with the new dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lois, we are so grateful for your repeat business and for letting us know that Sam took such great care of you! Enjoy your new Lexus NX 350! -Lexus of Cleveland
I’m at the dealership every other month since I drive so
I’m at the dealership every other month since I drive so much. I’m seen right away and the wait is never long.
I’m at the dealership every other month since I drive so
I’m at the dealership every other month since I drive so much. I’m seen right away and the wait is never long.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Roman, thank you for sharing your review of Lexus of Cleveland. See you next time! Safe travels!
I regularly trust Travis and the service department at
I regularly trust Travis and the service department at Metro Lexus to take care of my aging RX. They do a great job.
I regularly trust Travis and the service department at
I regularly trust Travis and the service department at Metro Lexus to take care of my aging RX. They do a great job.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi W, it means a lot to us that you can trust Travis and the team at Metro Lexus. We look forward to seeing you and your RX back in our shop next time! See you soon!
Great experience.
Great experience. The staff were very professional, helpful and courteous and seemed to be genuinely concerned for my time and my accommodations while waiting for our vehicle to be serviced. Mr. Booth was great.
Great experience.
Great experience. The staff were very professional, helpful and courteous and seemed to be genuinely concerned for my time and my accommodations while waiting for our vehicle to be serviced. Mr. Booth was great.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Henry, thank you for choosing Metro Lexus and for sharing your appreciation for our helpful, courteous team. We will share this stellar feedback with Mr. Booth and the rest of our team!
In today's environment of staffing shortages, I am always
In today's environment of staffing shortages, I am always pleased to work with someone that truly works well with the public. Adam P. is one of those people. He was always helpful, efficient and clear during our conversations.
In today's environment of staffing shortages, I am always
In today's environment of staffing shortages, I am always pleased to work with someone that truly works well with the public. Adam P. is one of those people. He was always helpful, efficient and clear during our conversations.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bill, we're delighted to hear that Adam P. provided you with such helpful and efficient service at Metro Lexus! Thank you for sharing your positive experience with us.
The customer service is amazing, very personable.
The customer service is amazing, very personable. Paul was very friend and attentive he was helpful as he explained the process to be completed including estimating time line. I’m inspired by how the staff connects to the customers as well as providing details and timelines in a pleasant atmosphere! Thanks for the kindness and personal ability to make your customers a priority in feeling welcome leaving with a smile. Thx Paul!!!!!
The customer service is amazing, very personable.
The customer service is amazing, very personable. Paul was very friend and attentive he was helpful as he explained the process to be completed including estimating time line. I’m inspired by how the staff connects to the customers as well as providing details and timelines in a pleasant atmosphere! Thanks for the kindness and personal ability to make your customers a priority in feeling welcome leaving with a smile. Thx Paul!!!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Minnie, we're glad to hear that Paul and the Metro Lexus team made your experience so positive! Thank you for highlighting our commitment to excellent customer service. We appreciate your kind words and look forward to welcoming you back in the future!
I took my 2025 ES 350 in for the second Lexus Care
I took my 2025 ES 350 in for the second Lexus Care service and it was well worth it. In the midst of tire rotation oil change and thoroughly checking out the vehicle the technician discovered a 'mouse house' in the blower motor! This was quickly remedied while I had a pleasant conversation with Tori from whom we'd bought the car the previous year. At a minimal cost they removed the blower motor and cleaned it out and I was soon on my way home. Every experience I've had with Metro has been positive and professional.
I took my 2025 ES 350 in for the second Lexus Care
I took my 2025 ES 350 in for the second Lexus Care service and it was well worth it. In the midst of tire rotation oil change and thoroughly checking out the vehicle the technician discovered a 'mouse house' in the blower motor! This was quickly remedied while I had a pleasant conversation with Tori from whom we'd bought the car the previous year. At a minimal cost they removed the blower motor and cleaned it out and I was soon on my way home. Every experience I've had with Metro has been positive and professional.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lee, we're delighted to hear that your service visit went smoothly and our team at Metro Lexus took good care of you. It's great that Tori was able to assist during your visit as well! Thanks for trusting us with your 2025 ES 350.