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Germain Toyota

(2,972 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–5:00pm
Sunday Closed Closed
2020 consumer dealer award
View 4 awards
2020 consumer dealer award 2019 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 211-7080 (888) 211-7080
Used (866) 739-9280 (866) 739-9280
Service (866) 812-8611 (866) 812-8611

Reviews

(2,972 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Germain Toyota from DealerRater.

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Excellent

Recently I stopped in the dealership knowing that I needed to leave with a reliable car . Cody was ready for me when I arrived he definitely listened to all my concerns and made sure I was confident and complete with a new car leaving the lot . Thanks a lot

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We thank you for choosing Germain Toyota for your recent automotive needs. We are happy to know Cody took great care of you. Best Regards, Rich Newsome General Manager

I was very pleased with my overall experience!

Chris Curtis did an excellent job! I was so pleased with the service I received that I won’t be taking my vehicle anywhere else but here!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you for taking the time to let us know about your visit with Chris, We are thrilled to know you received a quality experience. Best Regards, Rich Newsome General Manager

Great experience, Tanesha is wonderful

Everyone at Germain was friendly and helpful, especially Tanesha. She answered all of my questions, gave me options, and never made me feel pressured. I got a great car in the end and I would definitely recommend this dealership, Tanesha especially!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

We appreciate you leaving us this kind feedback about your visit with Tanesha. We are happy to learn you enjoyed working with her. Best Regards, Rich Newsome General Manager

Great experience with buying a new car!

I can't say enough good things about an experience I usually dread. I traded a three year old Highlander in for a new one. Omar was sharp and intuitive, getting my questions answered almost immediately. He made arrangements for aftermarket equipment installed in my trade to be removed and reinstalled in the new car, kept me informed on everything as it happened and made the whole experience happen quickly and smoothly. He even reinstalled the roof racks on the new car himself - on a day off! I have already referred several people and will continue to refer anyone I hear looking for a new car to him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for letting us know Omar met if not exceeded your expectations. Your business and kind words are greatly appreciated. Best Regards, Rich Newsome General Manager

Awesome

Jason was very nice and helpful. He went above what he had to do to help me. Got my car into the service department on same day. Great guy!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for letting us know Jason took excellent care of you. Best Regards, Rich Newsome General Manager

Pleasant Experience

Went to trade in my 07 Camry for a 2015. Cody my sales representative & Luke in finance made the process a great experience! Thank you!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We thank you for choosing Germain Toyota for your automotive needs. Your kind words about your visit are truly appreciated. Best Regards, Rich Newsome General Manager

Polite and Understanding

I gave four stars instead of five because you can never be perfect, but my experience here was great, everyone was polite and did everything they could to make the process of buying my car go smoothly. I am very glad I picked Germain to get my car from! I’ve never bought a car before, so I have no one to compare it too, but it was a quick purchase with many friendly people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Our dealership strives for the utmost quality experience. We thank you for your business and feedback. Best Regards, Rich Newsome General Manager

satisfied

I was at a car dealership in Marion Ohio on a referral with intentions on buying a car. Once there it didn't feel right, me and my daughter sat in the car and searched car website online, made numerous calls. The call to Germaine the first person I spoke to was James educated me on what to look for and compare. With that information I did not purchased that car. I went to Germaine and found the model I was looking for and a later model for less and was able to get better financing rate. Thanks to the whole team. Cody is very personable and great to work with

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are so pleased you reached out to our dealership during your search for a new car. Our goal is to provide all our guests with all the information they need to make an informed buying decision. Best Regards, Rich Newsome General Manager

Awesome experience

Stopped by the dealership just to take a quick look at a vehicle that caught my eye. I didn’t have my trade in vehicle with me at that time so I asked Cody could we schedule for me to bring my trade in by the next day for the appraisal and he said sure. We’ll needless to say I called him that same evening asking if I can just come back right away and he was excited that I was able to come sooner and once again needless to say I drove off with my new vehicle that same evening thanks to the excellent customer service and hospitality from Cody and the Germain Toyota family. Thank you very much.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are delighted that your visit was an overall quality experience. Thank you for sharing Cody's dedication to customer satisfaction. Best Regards, Rich Newsome General Manager

Service

Mr. Jason Gregory is the best salesman I have ever dealt with . Thank you so much for an awesome treatment . I would definitely recommend Mr Gregory

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Your kind words and recommendation of Jason are truly appreciated. Best Regards, Rich Newsome General Manager