Toyota Direct

Overall it was a good exp. I will say the rep that my wife gets every time up sells her and that's frustrating. It actually happened twice now. ON our recent visit we had the tires rotated. Car drove terrible the next day so we had to bring it back. Turns out it was a balancing issue that cost an extra $100. This has never happened before with any car i have had the tires rotated on and I thought this should have been covered or at least discussed prior to the rotation. Brian Coccia

Clifford gave me a great service and he is excellent. He gave me information I needed.

I did not have an appointment. Impending snowfall I had just found a nail in the tires center tread. Repairable, quite new tires, I drove over at 4:45 PM on a Monday asking if it was possible to have patched. The Assistant Service Manager immediately wrote a repair order for my SUV and assured me he could work me in. I know the game, I’ve been an ASM. Usually takes longer. I was also 1,200 miles overdue for an oil change and tire rotation so I asked if those could also be accomplished - and if not I fully understand d and will bring it back at a more conducive time. Much to my amazement, all 3 immediate needs were taken care of and the total wait time was about the normal one would expect: an hour and a half between showing up and driving away. This was very appreciated and I will be returning after this positive experience!

The. Service from Toyota Direct is wonderful. I feel like I am not being sold extras. All the people I have dealt with have been very nice and polite. Thanks for everything. I will keep coming back.

If I could give it negatives stars, I would 1,000% Customer service was absolutely terrible. My my car was in worst of a condition than it was when I left. You guys hiked up the price and told me it would cost so much money when in fact all I needed was a a $2 clip from the dealership. I’ll be making a google review about this. I’ll also attach the repo was working with. According to other employers you have issues with this specific gentleman often. I purchase two vehicles with you guys. Me or my family will no long purchase or do business with you guys until that visit gets rectified.

Ashiqur Rahman was great to work with. He obviously enjoys his job. He was professional and enthusiastic. He made me feel like he wanted the best for me.

Thank you so much for the help! Always Great service! Really appreciate that! Happy Holidays!

Certainly not the most nor the least in cost but always, prompt, friendly, and reliable. I know my car is getting serviced correctly. Waiting area is also accommodating for work when it’s a longer service call.

My problem was not fixed, but I was told it was. There is a noise from something loose at the back of my car. It has been there since we got it last December. I've had it in twice for that, and have been told it was from the bar holding the cover over the back/trunk vibrating. They said when they took it for a drive with and without that cover, that the sound disappeared. So that was my problem. It was NOT! I brought my car home and took the bar and everything out of my car and took it for a drive. The noise is STILL there. I worry about the safety of my vehicle!! I would like for a mechanic to ride with ME while I drive and they sit in the back to listen and hear what I hear!

I had a great experience. Eman was very knowledgeable and provided great service. The entire process was very quick and easy.