Reviews
Every time I take my car to Kerry Toyota for maintenance
Every time I take my car to Kerry Toyota for maintenance it is always a good experience. Very professional and their waiting room is great (at least it used to be and still is, I believe). Would recommend Kerry Toyota for purchasing a new or used car and for maintenance.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience, David! We look forward to seeing you next time at Kerry Toyota!
They was very helpful and did the work that I needed done
They was very helpful and did the work that I needed done quickly and with high quality.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We're glad we could make this a great experience! - Kerry Toyota
Very professional, I have never waited more than 1 hour
Very professional, I have never waited more than 1 hour for my service and not one problem with there work. Would highly recommend to everyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It makes our day to hear that we've provided five-star care to you consistently! Thank you for being a loyal Kerry Toyota customer!
I have a good experience each time I go.
I have a good experience each time I go. They are very thorough each time I go.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This is what we like to hear! Thank you for trusting our team at Kerry Toyota!
They are helpful on the phone and precise on their
They are helpful on the phone and precise on their direction and get job done
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We're glad to hear it! - Kerry Toyota
They were very timely to work on my car.
They were very timely to work on my car. Quick to return my car to me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your 5-stars! -Kerry Toyota
Not very friendly.
Not very friendly. Bought vehicle new in December and got a hole in my tire. Dealership charged me 42.50 to patch. My old dealer never charged me before. I’m sure tires had a road hazard that would have covered the charge
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hello JSTAFFORD3, I am sorry you were not happy with your experience. We do charge all of our customers for work completed since we have to pay for the supplies and the employees time. I would be more than happy to see if you have road hazard coverage. Please reach out to our customer service team at (859) 371-3939 ext 301. Kindest Regards, Kerry Toyota
The sales staff was friendly and helpful from start to
The sales staff was friendly and helpful from start to finish. Elvis Knezic was knowledgeable and a pleasure to work with. We selected a vehicle that was on its way to the dealership but not actually there yet. Elvis kept us informed throughout the process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review! We're so happy that Elvis kept you informed throughout the entire purchase, and you found a new vehicle! See you next time at Kerry Toyota!
Terrible sales with bad attitude! Just b/c they have the...
Terrible sales with bad attitude! Just b/c they have the car that I looked for, they don’t have to act like a jerk! No return calls to let the customers know if they decline or accept the offer!!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello, I have read your review, and am concerned to learn about your impression of our team. We take customer feedback seriously and would like the opportunity to discuss this with you further. Thanks, Customer Service Team - - 859-371-3939 ext 301
Kerry Toyota and their staff were great to work with,...
Kerry Toyota and their staff were great to work with, especially my salesperson Elvis Knezic. When purchasing a vehicle, you’ll typically interact with no less than five dealer employees. My experience which each Kerry employee was simple, straightforward, and just plain easy! Elvis ran point every step of the way.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the wonderful review! We're so glad Elvis & the Kerry Toyota team worked hard to make sure your experience was a great one and we'll be sure to share this wonderful feedback with them. Take care and enjoy your new vehicle!