Reviews
Always on time.
Always on time. Good communication with the staff and a comfortable waiting area. Im a repeat customer three times now.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We truly appreciate your loyalty and are thrilled to hear that you've had a positive experience at Mandal Buick GMC. It's great to know that our staff's communication and our waiting area have met your expectations. We look forward to serving you again for your next visit! Sincerely, the Team at Mandal Buick GMC
Thanks Bri and Tony!
Thanks Bri and Tony!!! Plus the others who played a part in me getting my car!!! Thanks for making me comfortable!!! I Love my car❤️
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that you love your car and that Bri, Tony, and the rest of our team at Mandal Buick GMC made your experience comfortable. We appreciate your support and hope to see you again for any future needs! Enjoy your new ride! ❤️ Sincerely, the Team at Mandal Buick GMC
I would have given a 5 but the wait time is way too long.
I would have given a 5 but the wait time is way too long. I think 8 hours is excessive
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback with us. We understand that a wait time of 8 hours can be frustrating, and we appreciate your patience during your visit to Mandal Buick GMC. Your comments are valuable as we strive to improve our service. If you have any further concerns, please feel free to reach out to us. We hope to serve you better in the future! Sincerely, the Team at Mandal Buick GMC
I’m usually satisfied with Buick service center but not
I’m usually satisfied with Buick service center but not this visit. The lady at the first service desk was taking a personal call on your cell phone. She never even acknowledged our presence and continued on her personal call. I had to wait about 5-10 mins to wait on one of the other 3 or 4 gentlemen at the other desks to get off the phones. Finally one of them helped me and told me to go inside to pay where they had my sheet. We went in but she didn’t have it so had to go back out to get it. The guy brought it in to her (cashier) but the cashier said she couldn’t take off my coupon so again had to go back out to the service desks where still the lady at the first desk continued on her personal call and ignored us so had to wait another 5 mins for the other guy to get off his (work) call. I left very frustrated. Not only did I have to go back and forth between the service desk and cashier but had to wait a long time to get someone to acknowledge my presence and help me. I was there a long time trying to pay but that whole entire time the lady at the first desk was on a personal call that whole time.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We appreciate your feedback regarding your recent visit to Mandal Buick GMC and your concerns about the service you received. It’s important that we provide prompt and courteous service to all our customers, and we understand your frustration with the delays and lack of acknowledgment during your visit. We take these matters seriously, and I encourage you to reach out directly to us so we can address this situation further and ensure a better experience in the future. Thank you for bringing this to our attention, and we hope to serve you better next time. Sincerely, the Team at Mandal Buick GMC
I bought my vehicle at this location and I've had no
I bought my vehicle at this location and I've had no issues with my GMC since I purchased it. I've taken my car to Mandal for each oil change and maintenance service, each time I've had to ask multiple times for the carwash service. The last two times I just paid my service cost and left without the carwash because I didn't feel like asking a second time. It just feels like I'm not being listened to when I ask for additional services.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We appreciate you choosing Mandal Buick GMC for your GMC vehicle and for your continued service visits. We understand your concerns about the car wash service and your experience in requesting it during your visits. Your feedback is important to us, and we want to ensure that all our customers feel heard and valued. Please feel free to reach out to us directly to discuss this with you further and improve your experience. We look forward to serving you better in the future. Sincerely, the Team at Mandal Buick GMC
Terrible experience with Mandal Buick GMC Finance
Terrible experience with Mandal Buick GMC Finance Manager. Found a new GMC to lease for my wife. Salesman was good. Sat with the finance manager to do the deal. I am a returning current GM Financial lease customer. Asked for the current lease deal advertised by GM Financial on a new FWD Terrain Elevation. Mandal Finance Manager quoted much different numbers than advertised. I attempted to show him the numbers were not as advertised but he had no interest in trying to find the lease deal GM Financial advertised. Had to wait 4 hours to see the Finance Manager. This has happened to me on two other occasions at Mandal. They are not customer focused. I would highly encourage you to avoid Mandal Buick GMC - especially if you are trying to lease.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional experience, so we are disappointed to hear that yours was not up to par. Please contact us at (228) 392-1515 to discuss your concerns, as your satisfaction is of utmost importance to us.
Outstanding service team.
Outstanding service team. I showed up without an appointment 90-minutes before closing time and these guys got me in and taken care of without hesitation or any concerns about the time. It doesn’t get any better than that.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! It's great to hear that you received outstanding service at Mandal Buick GMC, even without an appointment. Our team strives to provide the best possible experience, and we are happy know we met your expectations. We look forward to assisting you again in the future! Sincerely, the Team at Mandal Buick GMC
Great customer service!
Great customer service! Drive over a hour to use the service and buy a car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your positive review! We are glad to hear that you experienced great customer service at Mandal Buick GMC, and we appreciate you driving over an hour to visit us for both service and purchasing a car. We look forward to seeing you again on your next visit! Sincerely, the Team at Mandal Buick GMC
Rude and unprofessional customer service.
Rude and unprofessional customer service. No one seemed like they wanted to work there. Horrible experience. Blonde curly haired lady name starts with S has a nasty attitude and needs training on customer service and professionalism. Same with the girl who takes payment- whom wouldn’t put her phone down long enough to even tell me my balance or make eye contact, then got an attitude as if I was a bother to her. None of my service reminders were reset, I had to go back in to make sure the service I paid hundreds of dollars for was even done. Pretty sure I’ll find somewhere else to appreciate and value my business and service my vehicle.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We understand your concerns regarding the customer service you received during your visit to Mandal Buick GMC. Your feedback is important, and we take it seriously as it helps us improve our services. We encourage you to reach out directly to us so we can address your concerns and learn more about your experience. We value all of our customers and strive to provide a positive experience. Thank you again for your feedback. Sincerely, the Team at Mandal Buick GMC
The experience was great .
The experience was great .The quality very well,and KD does a great job on getting things done
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Mary! We truly appreciate your kind words about your experience at Mandal Buick GMC. We're thrilled to hear that you were satisfied with the quality of our service and that KD made a positive impact on your visit. We look forward to seeing you again soon! Sincerely, the Team at Mandal Buick GMC