Reviews
Buying new Silverado
Rick was the best salesman I have met. Perfect demeanor. It would be your mistake to not put him at the front door to meet and greet everybody.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
William, thank you very much for your excellent review. Rick is a great people person and he strives to create a positive experience for every customer. He will be very happy to hear about your great feedback. Thank you for your business and please let us know if we can help you with anything else automotive-related. Bob Pollock | GM | 901-382-5644
Tasha Eason
They were GREAT when I had a horribly I convenient issue with a used Uplander I had just purchased. Help, Turn Around Time, & repairs, cost & every 1 I delt with was AWESOME! Considering a bad experience I had with a recall on my Chevy Cobalt (that I am still very displeased over), the Staff did a wonderful job & I never even saw the guy I had the really bad experience with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tasha, thank you so much for taking the time out of your day to share your experience. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. Thank you so much for your business and if you have any questions, please feel free to contact us. Bob Pollock | GM | 901-382-5644
Serra Chevrolet, Bartlett, TN
had 8:30 appointment, arrived at 8:25 and was seen immediately...wish they could have checked my engine light..told me they couldn't do that until the following Tuesday..
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Glen, thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. If you would like to discuss your experience further or if you have any questions, please do not hesitate to contact us. Bob Pollock | GM | 901-382-5644
Great Service, clean building/operation.
Had my 2012 equinox service. Called Tyler Birl - service consultant explained my service requirements, he set-up a time for me to bring my SUV in. arrived at 08:30 and out by 10:30. friendly staff, clean building.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Donald, I cannot thank you enough for this review! We take pride in our facilities and also in the standard of service that we work so hard to provide. So you can imagine how much this means to our team. It was an absolute pleasure serving you. Come back to visit us very soon! Bob Pollock | GM | 901-382-5644
Speedy Service
I made an appointment to drop my car off to have some recall work done and oil change. I was please with the service and the personnel that help me. I've used Serra Chevrolet numerous times and always have been pleased with their service dept.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your feedback is greatly appreciated. We strive for 100% customer satisfaction and we're happy to hear that you were pleased with the service. If there is anything more that we can do please come back and see us again. Bob Pollock | GM | 901-382-5644
clean and nice
I get all of my oil changes there. We have 5 cars in the family that are serviced there. They got me in and out soon.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, Sheila! We're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Serra Chevrolet Bartlett. Stay safe! Bob Pollock | GM | 901-382-5644
Best car buying experience ever!
Steven was an amazing salesman. He worked really hard to get me the deal that I wanted. I got the truck I love at the price I wanted. Could not have asked for a better car buying experience. This is my first time dealing/buying from Serra but it won't be my last. Great all around experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Gregory, thank you for this review! We really appreciate you leaving us your input. We are very pleased to hear that Steve could make your car shopping experience so wonderful. I hope that you are enjoying your new car! Thanks for the recommendation. If you need anything else in the future please feel free to come back and visit us any time! Best regards, Bob Pollock | GM | 901-382-5644
Oil Change not accurate with Engine Requirement V6
I am puzzled by what is continuing to happen when I get an oil change at this location for the past 2 visits. In fact, this is the 2nd time I've attempted to have my oil changed for the "6 quarts of 5W30" which is what my engine states is required. Yet my receipt states 5 quarts. Obviously, your mechanic failed to drain it completely in order to hold 6 quarts. My daughter took this in for me and stated to the Service Tech initially to 'please add 6 qts, not 5 as required for this vehicle.' The Service Tech told her he was not aware of this type of engine requirement so he would have to let the mechanic know. After the oil change was complete, she drove out and had to return because once again, they only put in 5 quarts. The mechanic showed her the oil dipstick and it looked full, and he did not want to put any more in because it would mess up the engine. That is understandable, however, the handbook for this car clearly states, "6 quarts of 5W30". I would appreciate your department looking into this engine requirement for my Equinox LTZ V6 as I plan to continue returning here for all my service maintenance. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Leonard, we would like to thank you for sharing your experience. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don't hesitate to call us if you'd like to discuss them in greater detail. Best regards, Bob Pollock | GM | 901-382-5644
Great service and clean facilities.
Fast and pleasant. Routine oil change and phone call in advance helped me time visit for quickest turnaround. Service was completed faster than expected.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nancy, thank you so much for taking the time to write such great feedback! It's our pleasure to provide efficient and professional service to all of our customers, and I am extremely happy to hear that your experience with us was so pleasant. Please don't hesitate to contact us if you have any further questions or needs. Also, be sure to check us out on Twitter and Facebook for dealer news and specials. Best regards, Bob Pollock | GM | 901-382-5644
Cruze maintenance at Serra
Came in to get my Cruze serviced and was taken care of like my car was priority. Tyler always takes care of business for me and is exceptional. Technicians like him are why I trust Serra with my vehicle and maintenance.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Noel, we truly appreciate you taking the time to leave us this great feedback! We strive to provide exceptional customer service in all aspects of our dealership, and I'm glad to hear Tyler always take such great care of you and your vehicle. Thank you for your loyal business and feel free to call or stop by if there is anything else we can do for you. Best regards, Bob Pollock | GM | 901-382-5644