Toyota Knoxville

I was comparing trucks online and ran across Toyota of Knoxville. They do have nice trucks! When I closed the page to exit back to the Dodge page, it offered me a $25 walmart gift card to come in and test drive a truck. Who would pass up a gift card when you're looking to buy anyways? Right.... So we go in and met with Alan the salesman and he showed me 2 trucks. I fell in love with them both. So i asked him if he could get me pricing for the changes to the truck I was wanting. He calls me a week later and didnt have the prices for the changes. I asked him about the gift card and he blamed the delay on the company book keeping department. He tells me before he hangs up the phone that he would call me back that friday with the prices. Well friday has come and gone by 3 weeks. I still have no price on the changes on the Toyota Tundra Platinum and still have no gift card. Needless to say this Dodge-Girl is sticking with DODGE! This Dodge-Girl just bought a new Dodge Ram 2500 and will never stray away again!! Toyota of Knoxville is a waste of time and they really do not care about the customer.

I bought a new Tundra here and had a good experience overall. I asked for changes to the vehicle and they accommodated all my requests quickly. I asked for different tires, remote start, window tint and a sunroof deflector and they made sure it got done. I paid more for those things but didn't feel like they were overcharging me. Customer service was exceptional. I'm very surprised to read the negative reviews on this site, doesn't sound like anything I experienced.

Not only did they take forever the manager made racist comments. I highly recommend going to a different dealer. Toyota knoxville is the worst dealer this side of the Mississippi.. The salesman are very shady and will do anything to make more money off of you. The managers are very rude. Horrible place of business.

I took my 2011 Toyota Camry Hybrid to this dealership for service because paint was pealing on the rear wheel well on the driver's side. I took serveral phone calls just to find out what I needed to do to get the car looked at. When I took the car in and told Mack about the paint peeling, before even looking at it he said it was caused by rocks. I advised that I traveled on paved roads and did not think that rocks should cause the paint to peal. After looking at it he repeated the same thing which I again did not agree with, the car had 10,000 miles on it. He asked if it was happening to other side. When he looked at the other side and ran his finger along the wheel well the a strip of paint peeled off. He again stated that it was caused by rocks or I had run over a curb. I did not agree and he said he would have to contact Toyota but they would not fix it. He was suppose to call me within a week, he did not. When I called him he said that he had not heard fronm Toyota and would call me when he did. I called a couple of more times but have not ever received an answer from him or Toyota.

From the minute you pull into this dealer you will find they take security pretty serious.Every one must walk thru the front door to go see the abondant of cars on there lot the first thing you might think happen didnt hords of salespeople were present but none approched me but one he was the sales manager very nice and calm with a low key voice he asked if there was anything he could do to save me time i knew exactly what i wanted and the year i wanted itand the maxium price i was willing to pay out the door i asked do you have he amediately called over tammy a sales rep and said take him there he will find what hes looking for and she did i walked out of there with all my cryterias met even the price out the door as a car dealer goes everything went the way i wanted it no pushy sales team no haggle with my price of the vehicle. See tammy there shes great just goes to show if you walk in there with reasonable exspectations with reasonable pricing in mind to will ride out a happy owner

I found the used car I wanted on Cars.com and drove almost 150 miles to buy it. I'll give credit to everyone at Toyota of Knoxville for making it seamless. I was treated with a mutual respect and never felt pressure. They all went above-and-beyond to make it a pleasant experience.