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Rusty Wallace Toyota

(344 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 5:30pm
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Sales Service
Monday 9:00am–8:00pm 8:00am–5:30pm
Tuesday 9:00am–8:00pm 8:00am–5:30pm
Wednesday 9:00am–8:00pm 8:00am–5:30pm
Thursday 9:00am–8:00pm 8:00am–5:30pm
Friday 9:00am–8:00pm 8:00am–5:30pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday Closed Closed
2021 consumer dealer award
View 1 awards
2021 consumer dealer award

Reviews

(344 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rusty Wallace Toyota from DealerRater.

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Bought a pre owned RAV 4 today.It was my second one...

Bought a pre owned RAV 4 today.It was my second one bought at RW Toyota.I was treated very well by my salesman Grover Cheek.I highly recommend RW Toyota to anyone looking to buy a car.It is the only place the wife and I shop.Geover took the time to explain all the bells and whistles before we left.Ask for Grover by name.You will be treated right

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

We had a great experience!! Jimmy Campbell was wonderful...

We had a great experience!! Jimmy Campbell was wonderful & made the whole process easy, stress free & enjoyable. We’re thrilled with our new 4Runner! Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Rusty Wallace Toyota Sales experience

I just bought a new 4 RUNNER from this dealership. Everyone was very nice and polite with me and my wife. The salesman was Grover Cheek who took extra time to explain the features of our new car. He was very well trained on our 4-RUNNER and was very helpful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Wonderful sales and service

I went in to have my Tacoma serviced. While waiting, my son wanted to browse the lot. He saw something he liked and Marvin Houston took care of him - it was a painless car buying experience and was taken care of shortly after the service on my vehicle was done! I will buy all my vehicles from Rusty Wallace Toyota and have Marvin Houston be my guide.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Wonderful experience with service and sales!

Tacoma was being serviced and my son and I browsed the lot. He found a vehicle he liked and was able to buy it off the lot shortly after the service was done. Marvin Houston is the best person with whom to work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent Customer Service

I purchased a 2020 Toyota 4Runner Venture in April 2020 with the help of Mike and Scott. They were helpful, quick, positive, knowledgeable, funny, and realistic with me the entire time. They did not cut corners or pressure me, but when the decision was agreed upon they went above and beyond to get the dream vehicle I desired to their lot ASAP for me. The entire buying process was very quick and easy. The entire facility was exceptionally clean and had an upbeat environment. I've had my share of negative, pushy dealerships in the past, but Rusty Wallace Toyota will have me as a long-term customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Awesome Dealership!

I find this team to very courteous and hard-working. The showroom was sanitized and cleaned, and thanks to the sales team, especially Jose, for helping me find my perfect truck!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Our family purchased a vehicle from Scott Winstead. We...

Our family purchased a vehicle from Scott Winstead. We were highly pleased with our car and the treatment we received at the dealership! Scott made it a very fun and positive experience. We would definitely recommend Rusty Wallace Morristown.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Bought a 2020 Toyota c-hr Marvin Houston was my salesman...

Bought a 2020 Toyota c-hr Marvin Houston was my salesman he is a awesome person to work with the whole staff is very friendly I highly recommend this dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Grover provided us an excellent experience when we bought...

Grover provided us an excellent experience when we bought us a Toyota at the dealership Saturday! Very professional and made sure we had all we needed! Thanks Grover!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.