Reviews
I had a problem with my sunroof not closing.
I had a problem with my sunroof not closing. Eddie in the service department went above and beyond to get it fixed quick and on my way. Great sevice!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Fantastic customer service.
Fantastic customer service. Our sales associate Ostyn was very knowledgeable, kind and very professional. Definitely recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had to bring my vehicle in to get the front driver turn
I had to bring my vehicle in to get the front driver turn signal bulb changed. Everyone was so nice. It was the best I had ever been treated. The technician, Chase changed the bulb for me. He is a very valuable asset to your dealership. His name was Chase. I will be a Chevrolet owner for the rest of my life. I was made to feel like family!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Scheduled for oil change/tire rotation.
Scheduled for oil change/tire rotation. Received only an oil change and it took two hours to complete.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Great customer service!
Great customer service! I appreciated the communication status throughout the service. Well done and will definitely be coming back.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Frank Damante at West Chevrolet was just awesome!
Frank Damante at West Chevrolet was just awesome!!! Out of all of the car purchases I have made, this was by far the best experience. Everyone was very helpful and friendly. I would STRONGLY recommend them!!!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Standard oil change went normal.
Standard oil change went normal. I feel they do a great job and continued to go back. I shopped new tires a while back and got the best deal from West and will do it again.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Warning!
Warning!! These people are wolves in sheep’s clothing, Salesmen will lie and thrift protection, they tell you it’s inclusive, but when you get you yellow paperwork, the really are going to charge you 499.00 dollars for it!! And when I complained, the just blew me off and no way, no how will the let me talk to a manager. Salesman (frank) told me this matter was not up for discussion anymore, they will not talk about it with me. I told them I didn’t want theft protection if I had to pay 499.00 , it’s not worth it but they forced me to buy it. I didn’t notice it until I got home and looked at my paperwork. The said it was inclusive, but changed me 499 dollars for it. (Try to figure that out). This is a scam that someone needs to help me get stopped!!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Mitchell, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (865) 970-9378 when you have a chance. Thank you, and we look forward to hearing from you.
Never again will I buy a vehicle from these crooks again,
Never again will I buy a vehicle from these crooks again, they are liars and thieves. Bought a truck from them and salesman Frank, said the driver’s side heated seat did not work, said he took it in the shop and fixed it…liar, I tried using it on the way home and it didn’t work, called him and he said to bad, he couldn’t do anything about it now…and they tacked on $500 for thief and tried saying it was included in the price of the truck which it was obviously added on, called to talk to them about it and was told “that’s the price of doing business “, the manager didn’t have enough respect to even call us back… We drove 6 hours to buy this truck and I would not EVER recommend anyone do business with this company, DO NOT trust ANYTHING they say. When Frank said that he would never lie to sale a vehicle, we should have hung up the phone because he is nothing but a liar. We will be calling the Better Business Bureau and the Attorney Generals Office on them…they are pathetic!!! Trust me DO NOT buy a vehicle from them
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
They were on time with check in and the service work was
They were on time with check in and the service work was completed timely. Check out was very efficient.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair