Skip to main content

Rick McGills Airport Toyota

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (31 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (31 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

Great group of people

Great group of people to deal extremely helpful and when I have my car serviced the they do not try to push unneeded services on me, they get done what I need and answer any questions I have and send me on my way. Highly recommend service department !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Mike Garrett

Mike Garrett is the most helpful / best service worker manager I have ever delt with! When it comes to having my car serviced or buying another car I will not be looking anywhere but Rick Mcgills Toyota on airport motor mile in Knoxville TN because of the great service I have had !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great service department !

Great service department, mike Garrett was an awesome person the deal with he help me get the right parts I need .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great salesman (Mr. Mike Anderson)

My husband and I along with our 17 year old daughter were in the market for two cars so we drove to Rick McGill on Sunday Oct 26, 2014 and meet with Mr. Mike Anderson. We test drove a few used toyota camrys and decided on one for my husband and one for our daughter. These are our first camrys and Mike was able to answer all our questions. The best salesman and buying experience we have ever had. Thank you Mr. Anderson for being so helpful and nice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

BEWARE OF HIGH COST ADD ON'S.

What began as an excellent buying experience turned out to be a stab in the back. Good salesman, but shady finance/closing office procedure. We signed for a high cost gap insurance upon our purchase, thinking this was recommended & sold by the lender we were using to finance the vehicle. Two weeks later, we received paperwork in the mail, from the lender, asking us to sign & accept gap insurance at a cost that was $316 LESS than what we had already signed for at the dealer! It turned out that the higher cost insurance was sold by the dealer and not the lender, which was the reason for the higher difference in cost! In trying to call the General Manager for 3 days on this issue, he never responded to voicemail and never returned the calls. This was the most mistrustful purchase issue we have ever had in our adult lifetime of buying vehicles...and that covers a lot of years; being older people. Be leary of inflated add-on's here!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
2 people out of 2 found this review helpful. Did you?
Yes No

Great buying experience.

The best new car buying experience I have ever had. Debra Jennings was great to work with. Rick McGill had the best price and the best service was icing on the cake.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Car Crazy, Thank you for sharing your car buying experience with the community. Debra always goes the extra mile for her customers. Thank you again for the opportunity to work with you. Sincerely, Lesia Cecil Manager Rick McGill's Airport Toyota (865)970-2615

tony rouse

worked with tony over the last couple of days he helped me find the perfect car for me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Karen, Thank you for taking the time to share your shopping experience with the community. We look forward to working with you again. Sincerely, Lesia Cecil Manager Rick McGill's Airport Toyota (865)970-2615

tony rouse

tony was excellent could not have asked for a better experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Ken, Thank you for taking the time to share your experience at Rick McGill's Aiport Toyota. We look forward to working with you again. Thanks again, Lesia Cecil Manager Rick McGill's Airport Toyota (865)970-2615

tony rouse

tony rouse was awsome we had been to several dealers and he was the only one that listened to what we wanted if you go to rick mcgills toyota you should see tony

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

customer

Very good service! Tony Rouse was our sales person and Pat Davis was our fantasic finance personal they worked really hard to get what we wanted and just want to thank you all for patients and help! Toyota is great to help!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Roy & Carol, Thank you for giving us an opportunity to work with you. Tony and Pat work really hard to make sure their customers are totally satisfied. Thanks again, Lesia Cecil Manager Rick McGill's Airport Toyota (865) 970-2615