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John Roberts Toyota

(309 reviews)
Visit John Roberts Toyota
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:00am–6:00pm
Tuesday 8:30am–7:00pm 7:00am–6:00pm
Wednesday 8:30am–7:00pm 7:00am–6:00pm
Thursday 8:30am–7:00pm 7:00am–6:00pm
Friday 8:30am–7:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:00am–2:00pm
Sunday Closed Closed
New (931) 563-0563 (931) 563-0563
Used (931) 563-0414 (931) 563-0414
Service (931) 570-2327 (931) 570-2327

Reviews

(309 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of John Roberts Toyota from DealerRater.

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Great Service

Was looking for a specific car and found it at Roberts. Will was great with the test drive and with getting info on financing and trade in. He got everything set up and ready, even though it was closing time and he had been there all day. Had only expected to test drive the car but wound up completing the transaction with a trade in that night. Would definitely go here again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Solved all issues.

Only gave 4 stars four repair quality, since Ts only been a day. So far, it’s great. Send me this survey back in three months, and if it remains problem free, I’ll happily update to five stars!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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This place was great. Love working with guys. I would...

This place was great. Love working with guys. I would recommend these guys to any staff I was looking for a Toyota tundra and these guys knew their vehicles very well I would come there again in a heartbeat

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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One of the best places in Tennessee to buy a new car! The...

One of the best places in Tennessee to buy a new car! The service department is fast and customer oriented. Would recommend them for all your needs. I live 30 miles away, but it is worth the drive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Yes I have a title.

Fixed noise in rear of truck. Turned out to be a stick rubbing against drive shaft. Fixed and no charge. Great folks! Highly recommend Roberts Toyota.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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10,000 mile service

Took my 2019 Toyota sienna in for 10,000 mile service. The staff was on time for my appointment, The maintenance was completed, and I was On my way home in a very short amount of time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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The wait time is never long. Enjoy knowing I will receive...

The wait time is never long. Enjoy knowing I will receive good and honest feedback about my vehicle. Service writers are kind and friendly. Clean waiting area and enjoy the coffee.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Purchased 2015 Toyota Camry

The salesman Will and finance director were top notch! If you are in the market for a vehicle I highly recommend buying from John Roberts Toyota!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Easy as car buying gets

I visited six dealers in my search and once I got here, there was no need to go further. Shane was laid back and accommodating, making the experience as easy as possible. 5 stars well deserved.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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By far, the best dealership I’ve ever worked with

Chris Elam was very courteous and worked hard to find the right car for me, even with year end deals going on! Then, he was understanding in getting our trades taken care of and working with us when we weren’t able to get to the dealership during the day. He stayed late to see that my deal was done and on the day we closed, my wife was in a hurry to get out of town, and he made sure that our paperwork was ready when we walked in, and we were out in 15 minutes! Talk about going the “extra mile”...this is the 4th vehicle we’ve purchased through John Roberts!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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