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Honda of Cleveland

(1,819 reviews)
Visit Honda of Cleveland
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:30pm
Tuesday 9:00am–7:00pm 7:30am–6:30pm
Wednesday 9:00am–7:00pm 7:30am–6:30pm
Thursday 9:00am–7:00pm 7:30am–6:30pm
Friday 9:00am–7:00pm 7:30am–6:30pm
Saturday 9:00am–6:00pm 7:30am–4:30pm
Sunday Closed Closed
2017 state dealer award
View 7 awards
2017 state dealer award
2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (423) 498-6994 (423) 498-6994
Used (423) 558-0616 (423) 558-0616
Service (423) 498-7437 (423) 498-7437

Reviews

(1,819 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Honda of Cleveland from DealerRater.

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Dealership excellence

I love getting my service here at Honda of Cleveland .It doesn't take an hour for them to change the oil and rotate the tires and that makes me a happy customer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Loaner needed

50,000 mile check with oil change. Service backup, a loaner was needed. Mark and lady service assistant made it happen. Service completed in a timely fashion. Honda of Cleveland has my business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Great service Andre D. Doldeberry

Andre worked with us very patiently. He is a very pleasant and a trust worthy salesman. I would highly recommend this dealership to my friends. Thanks for the good experience in buying our Honda Civic.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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excellent place to purchase a new vehicle

I worked with Thebron and he was awesome to deal with. helped and was very courteous. Would recommend doing business with him for anyone in the future. Very thorough when asking questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Bought Used Fantastic Service

Would recommend to anyone! They were able to meet all of my needs. Andre was fantastic.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Service Visit

Roger Russell has taken care of me and my car for many years and he is the best. He is always there to answer questions, give me good advice, and is so customer service oriented. I appreciate him very much and the Honda dealership has a gem in him. I also feel that when I leave my Honda is in good condition and ready. He also introduced me to Robert Lawson, whom I bought my last Honda from. He was wonderful to work with and did not take me for granted or be pushy with the sale. He wanted my best interest and I appreciate that very much. I know he is a man of integrity and that goes a long way in sales. .He was looking out for me instead of just making a sale. I will always want to use Honda of Cleveland. There have a wonderful attitude and love to be of service to their customers. A shout out to Honda of Cleveland! I would also like to add that Dan, who retired from Honda, is also an asset to your team. He does a great job greeting the customers and serving wherever needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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2017 Honda Civic Type R Purchase!

I contacted Honda of Cleveland in March when Honda made the official announcement that we were getting the 2017 Civic Type R here in the USA. I wanted to put my name on the 1st one they got because this was going to be a limited-production car and I'm glad I did as dealers have now started asking as much as $20,000 over MSRP! Thankfully Blake, John, Corey and the whole crew at Honda of Cleveland made sure I was taken care of and treated right and didn't have to deal with getting ripped off by a dealer that was beyond greedy and wanting to capitalize on the situation with this limited-production car. I've wanted this car for over 15 years but Honda never brought it to the USA until 2017 so needless to say I had somewhat of an emotional attachment to this car so I can't thank the guys at Honda of Cleveland enough for making it all come together.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Happy New Honda Owner

Jerry Anderson met me a I parked my car and walked me through the process of exploring and then purchasing a 2017 Honda CRV EX. He was very professional and helpful. Thank you Honda for hiring salespeople with a positive and knowledgeable countenance. Looking forward to getting to know my new car. Thank you Jerry. Patricia

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Awesome!!!!

The entire staff at Cleveland Honda is outstanding! We were given a sales person who had only been there one week, Ty Edwards was his name. The entire staff were so eager to help him succeed and make sure we were taken care of in every aspect! He was amazing as well as those who helped him, JD Cowart was one and I believe the other was named John. It was passed closing time when we finished and they wanted to make sure we were well informed about our new vehicle so they asked if we could come back the following Saturday for a walk through on all of the pilot's features. When we returned the next week, Ty Edwards and JD Cowart walked us through every detail and feature of our new vehicle! We have also received text and phone calls from them both checking on us. Mike Hamby handled the financial end of the deal and was patient and worked diligently to set the paper work up properly as we were purchasing the vehicle through a trust. He was amazing as well! We can't say enough about Honda of Cleveland! Every time I walk in the door my wife and are treated with respect, kindness and like royalty!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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honda of cleveland, tn dealership

i highly recommend this dealership for all car and auto needs ,buying service and plane old friendliness

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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