Reviews
car repair
I left my car on Friday and told them that I probable would not be able to pick it up till Monday so on Monday I did not hear from anyone in the morning so I called they said they would get back with me on the states of my car still did not hear back so a couple hours later called same thing they would let me know so I waited a little while I called and finally they said that it was ready but was to late to pick it upon Monday so had to pick it up the next day.
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lorelei, I am very sorry to hear about the poor communication that we had with you on your last visit with us. We strive to make everyone experience here the best it possibly could be. Thanks for letting us a review. I really do appreciate your feedback and will use this as training for the advisors. Thanks again and have a great Day!!!!!
Awesome service!
Hyundai did a great job servicing my car. They even offered me a free car wash!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank You Melissa for such a great review!!!!
EXCELLENT Service and Professional Team!!!!
The Downtown Hyundai-Subaru service team did an excellent job with my vehicle repair needs. As soon as I pulled in my vehicle for service the service team and manager instantly assured me that my vehicle would properly serviced. I have a 2008 sedan with over 160,000 miles and I thought my car would need major repair work because the engine light was on and my vehicle was shaking terribly. The team diagnosed my vehicle quickly and resourced the most affordable parts needed for repairs. The repair was complete in a few hours and my car runs like it's brand new and very affordable!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank You for such a great review!!!!
Excellent friendly service and high quality!
Service above self quality! Great attention to detail and price.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank You Anna for such a great review!!!!
Recall repairs
I had 3 recall repairs addressed. I'm sure they were taken care of but I have no way of knowing. Lol. Angel took care of me and she was fun to talk with. She did a great job. Give her a raise!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank You Peter for such a great review!!!!
Poor Customer Service in Service Dept.
I typically have an excellent experience here, but this time I was disappointed. I had an appointment, yet still had to wait almost 20 minutes to check my car in for an oil change and was told there were 2 cars still waiting to be serviced before mine. I was also told it would take about 45 minutes to complete the job when it took nearly 2 hours. I also requested the complimentary car pit stop where my fluids would be topped off, my tire pressure set and a multipoint inspection. None of that was done. When I asked the service rep about my low tire pressure light being on he told me I would need to drive 30 miles for the light to go off. I knew that was untrue because I have filled the air in my tires a number of times and the light goes off immediately. I understand that it was a busy Saturday but was disappointed with the service I received especially when this is not typical of them. I ended up having to take my car somewhere else to get my tires filled and fluids topped off.
- Customer service 2.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kenya, we regret to hear that you had a negative experience with us, but would appreciate the chance to make it right. Please bring this review in on your next visit with my comments and your next oil change and tire rotation is on us. I can't apologize enough to you. If you have any questions or concerns you can contact me directly. My name is Timothy Koval and I am the General Manager here. Thanks and have a wonderful day!!!!!!!
Downtown Hyundai Nashville
Allen and staff were knowledgeable, motivated, and friendly. They made the process an easy and comfortable one. They have a great team. TWC
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thomas Crowe, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Downtown Hyundai. Thank you, and have a fantastic day!
Santa Fe Repir Rating
Car towed in - dead battery - could not be jump started
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mary Sifford, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you, and have a fantastic day!
Oil change
My first experience I waited over 2 hours for an oil change and tire rotation, but didn?t make me pay for the rotation because of the wait and they were very apologetic. The second time was an oil change and was done in a timely manner and everyone was nice and helpful!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Jessica Lawson, thank you; we appreciate your feedback! Thank you again for leaving us this response!
Avoid the service dept!
Avoid this place! I?ve had my car serviced here twice & both times was HORRIBLE!
- Customer service 1.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lauren, Sorry to here of your bad experience here at the dealership. We certainly strive to make sure everyone has the best possible. Thank you for the review and we will take this under advisement.