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Lexus of Nashville

(562 reviews)
2025 consumer dealer award
View 1 awards
2025 consumer dealer award

Reviews

(562 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Nashville from DealerRater.

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Great Buying Experience

This was one of the best buying experiences I've had buying a car. I bought this from out of state and had no issues at all. The dealership was even nice enough to pick me up at the airport when I flew in to pick up my car. David was very easy to communicate with and answered every question I had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very Pleased with Trade on Certified Lexus

I was referred to your dealership from a friend of mine in North Alabama who had dealt with Terry Bodiford. I located a Certified model from the website and called to Terry. Told him that I had a 2014 to trade and to work on the numbers. He called back with numbers that worked for me and drove to Cool Springs and traded cars. It was that easy. I will share Terry and my experience with others. Great job Terry!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Fantastic is all I have to say! The service and overall...

Fantastic is all I have to say! The service and overall experience was great! I highly recommend Lexus of Cool Springs for anyone interested in purchasing a new vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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"Romaine Clue outstanding Salesman"

Romaine is an outstanding salesman whom provides excellent customer service. We were very happy with the service he provided during our recent purchase. His detail knowledge of the Lexus vehicles exemplifies excellence. Because of Romaine, I will recommend Lexus of Nashville to my family and friends. Thanks, Satisfied Customer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Amazing Sales Rep Romaie Clue

This was my 5th , both New and Certified, Lexus purchase. Lexus autos are amazing and so was my salesperson Romaine Clue. This was my first purchase at this Lexus store and will not be my last. I am the typical picky engineer and Romaine was quick to answer all my questions. His knowledge of the vehicle (RX) was spot on. Negotiations were quick and to the point. Romaine made this a pleasurable experience and went out of his way to fulfill my needs. I highly recommend both the Dealership and Romaine for your next Lexus purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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I appreciate the support both Kyle and David gave to my wife

They are trying to find my wife a car that she is wanting. They both worked very hard trying to make her welcome and looking for the right car. thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Romaine is the difference maker here!

I had the best car buying experience of my life at Lexus of Nashville thanks to Romaine Smith Clue. My fiancé and I were in Nashville on a weekend trip and decided to stop by the dealership to browse as we’d been kicking around the idea of buying a new car. We’re pretty savvy shoppers and aren’t afraid to travel far and wide for the best deal on a vehicle, but the way we were treated by Romaine and all the staff at Lexus of Nashville was the difference maker! Romaine is extremely knowledgeable, patient, and has the ability to juggle multiple things at once without leaving anyone out. We test drove 4 vehicles and spent hours comparing the vehicle we decided on with other options across the country. In the end, it wasn’t the price that compelled us to take the deal, it was the experience. These people know how to treat customers! They’re transparent, upfront, and respectful of your budget, intellect, and time. Romaine is an absolute asset and should be acknowledged and rewarded for his abilities and character!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Romaine is the difference maker here!!

I had the best car buying experience of my life at Lexus of Nashville thanks to Romaine Smith Clue. My fiancé and I were in Nashville on a weekend trip and decided to stop by the dealership to browse as we’d been kicking around the idea of buying a new car. We’re pretty savvy shoppers and aren’t afraid to travel far and wide for the best deal on a vehicle, but the way we were treated by Romaine and all the staff at Lexus of Nashville was the difference maker! Romaine is extremely knowledgeable, patient, and has the ability to juggle multiple things at once without leaving anyone out. We test drove 4 vehicles and spent hours comparing the vehicle we decided on with other options across the country. In the end, it wasn’t the price that compelled us to take the deal, it was the experience. These people know how to treat customers! They’re transparent, upfront, and respectful of your budget, intellect, and time. Romaine is an absolute asset and should be acknowledged and rewarded for his abilities and character!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Romaine is the best guy. He did everything for us and we...

Romaine is the best guy. He did everything for us and we never had to lift a finger. The sales department was on point as well

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Best sales and customer service we’ve ever experienced!

Romaine is friendly, knowledgeable and was very honest with us. He helped us and educated us tremendously. I would recommend him highly and won’t ask for anyone else in the future. We are extremely happy with the choice of vehicle that he helped us make!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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