Ford of Franklin

My experience was pleasant overall. My battery replacement was done promptly and quickly. I was informed at every step in the process. John was very curteous and helpful.

Great crew! You can tell everyone takes pride in their job and puts in the extra effort for great vehicle service including phenomenal customer service.

Salesperson: Ben Rhett Date of Visit: September 13, 2025 My wife and I visited Lincoln of Franklin to look for a new vehicle and had a deeply unsettling experience. Our interaction was with salesperson Ben Rhett. While the initial test drive of a 2026 Corsair was fine, the situation deteriorated when it came time for our trade-in appraisal. Mr. Rhett took the key to our vehicle to perform the appraisal. When he returned, he did not give our key back. We asked for our key, but he stated he was getting the appraisal from his manager and left with our key again. Upon his return, he was eager to push us into discussing the appraisal paperwork and ignored our repeated requests for our key. He claimed his manager had the key and continued to deflect. It was only after we insisted firmly for a third time that he finally retrieved our key after another delay. This tactic of holding a potential customer's key to prevent them from leaving is completely unacceptable. After deciding to leave due to this high-pressure environment, we walked outside to find that our car was not where we had parked it. The dealership staff had moved our vehicle to another parking lot without our knowledge or permission.

Catrina was extremely helpful and very professional. They made the repairs quickly and had me back on the road without any issues after replacing the rear half shafts.

Great dealership. Isiah displayed exceptional performance helping me with my F-150 truck. He went out of his way to help me since my initial salesman was not able to help me.

Very helpful. Lincoln was very professional and efficient. Thank you for taking your responsibility so seriously. Love the way that you reflect Franklin culture so well

Nick St. Clair is my service advisor and he does a great job of keeping me informed. The facility is large and you have the space you need to work remotely.

Professional and not pressured throughout the buying process. Jeff Dawson my salesman was knowledgeable and extremely professional and attentive to the customer. Much appreciated buying process.

Lonnie was exceptional. He got my car fixed the day I dropped it off. He got me a rental car as it was going to be possibly 10 days. He was wonderful to work with and fulfilled all his promises in exceptional time.

My experience with Ford Lincoln of Franklin was superb from start to finish. Excellent customer service from setting the appointment through checking out after completion.