Reviews
Rob in service is just the best.
Rob in service is just the best. Takes great care of me and my cars
Rob in service is just the best.
Rob in service is just the best. Takes great care of me and my cars
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your positive review about your recent experience with us! Rob does a great job for us and has for a long time! We are happy to hear he has taken great care of you as well! Have a great day!
I take both my outbacks here to see Rob in service.
I take both my outbacks here to see Rob in service. He is simply the best and most helpful person there and make me feel just like family.
I take both my outbacks here to see Rob in service.
I take both my outbacks here to see Rob in service. He is simply the best and most helpful person there and make me feel just like family.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bobby Boucher Jr, we're glad to hear you enjoyed your visit. Rob does great work and always strives to provide a great visit! We are happy to hear that this is the case for this visit and all of your visits with your Outbacks!
Rob Selph is great!
Rob Selph is great! I appreciate his help in answering questions about Subarus with third row seating!
Rob Selph is great!
Rob Selph is great! I appreciate his help in answering questions about Subarus with third row seating!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Matt, thank you for your kind words and this wonderful review! Rob does a great job and always tries to be helpful and answer his guests questions to the best of his ability. We thank you for this kind review and hope you have a great day!
While Darrell Waltrip Subaru has an amazing team some
While Darrell Waltrip Subaru has an amazing team some folks deserve special recognition. I purchased my Chevy Colorado from DW Subaru in 2022 and that experience was great. I found myself in need of a superior technician when other factory dealers were unable to diagnose a problem. Will Allen introduced me to Dustin. In less then five minutes Dustin identified the problem and I left feeling secure in his abilities. Sure enough he nailed it out of the park. Kudos to this young man and the entire team at Darrell Waltrip service department. You will always get a great recommendation from me.
While Darrell Waltrip Subaru has an amazing team some
While Darrell Waltrip Subaru has an amazing team some folks deserve special recognition. I purchased my Chevy Colorado from DW Subaru in 2022 and that experience was great. I found myself in need of a superior technician when other factory dealers were unable to diagnose a problem. Will Allen introduced me to Dustin. In less then five minutes Dustin identified the problem and I left feeling secure in his abilities. Sure enough he nailed it out of the park. Kudos to this young man and the entire team at Darrell Waltrip service department. You will always get a great recommendation from me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jack, we are glad to hear you enjoyed your experience with Will Allen and Dustin. Thank you for your comments and 5-star review. Have a great day!
A+++ service experience
Service experience was exceptional. Professional and courteous advisor named Bryan. Got my Subaru fixed up and running great. Free snacks and drinks are a plus.
A+++ service experience
Service experience was exceptional. Professional and courteous advisor named Bryan. Got my Subaru fixed up and running great. Free snacks and drinks are a plus.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Mike Honcho, we're glad you had such a wonderful experience with Bryan Bock. Thank you for servicing your vehicle with us. We hope you have a great day!
Bryan is awesome
Service was quick and easy thanks to Bryan he is very nice and knowledgeable. Highly recommended will be back for other services soon he is great
Bryan is awesome
Service was quick and easy thanks to Bryan he is very nice and knowledgeable. Highly recommended will be back for other services soon he is great
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Sammy, we're happy you found Bryan Bock to be so supportive during your experience here at Darrell Waltrip Subaru. Thank you for the recommendation and 5-stars. Have a great day!
Fast, Friendly Service
These service guys know customer service ... and, of course, how to fix cars! I had several warning lights come on out of nowhere, called in & they got me in immediately! My service rep was extremely accommodating & friendly. He had my car in the shop within half an hour. After a few minutes, he told me what the issue was, and an hour later, I was "On the road again" (using my best Willie Nelson impression). It doesn't hurt that they have complimentary snacks also!! I definitely recommend these guys. I've owed a lot of cars over the years & have been to a lot of dealerships ... by far, this was the best experience I've had. Thanks so much!!
Fast, Friendly Service
These service guys know customer service ... and, of course, how to fix cars! I had several warning lights come on out of nowhere, called in & they got me in immediately! My service rep was extremely accommodating & friendly. He had my car in the shop within half an hour. After a few minutes, he told me what the issue was, and an hour later, I was "On the road again" (using my best Willie Nelson impression). It doesn't hurt that they have complimentary snacks also!! I definitely recommend these guys. I've owed a lot of cars over the years & have been to a lot of dealerships ... by far, this was the best experience I've had. Thanks so much!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi C.Allen, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Darrell Waltrip Subaru. Thank you for your kind review; we are happy to pass along your comments to the team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Best service ever!!!!!!
Best place possible for service. I was created by Rob and he was very personable. Got me going again from a flat tire in a timely manner and took great care of me.
Best service ever!!!!!!
Best place possible for service. I was created by Rob and he was very personable. Got me going again from a flat tire in a timely manner and took great care of me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Krystal, we are very happy to have provided you with such a positive experience. Thank you for mentioning Rob Selph and the recommendation. Have a great day!
Subaru owners beware!!!
In April 2022 we were visiting friends in the Franklin TN area. Our 2020 Subaru Ascent died. We thought we did the right thing by taking it to the Darrell Waltrip Subaru dealership. They said they could not honour our warranty because it was with Subaru Canada and advised us to take it up with our dealership. A simple battery replacement turned out to be very expensive. After months of our dealership going back and forth with Subaru Canada and Darrell Waltrip Subaru. We found out that Darrell Waltrip Subaru should have honoured our warranty. We feel hussled and are extremely unhappy and also out several hundred dollars for a repair that should have been covered under warranty.
Subaru owners beware!!!
In April 2022 we were visiting friends in the Franklin TN area. Our 2020 Subaru Ascent died. We thought we did the right thing by taking it to the Darrell Waltrip Subaru dealership. They said they could not honour our warranty because it was with Subaru Canada and advised us to take it up with our dealership. A simple battery replacement turned out to be very expensive. After months of our dealership going back and forth with Subaru Canada and Darrell Waltrip Subaru. We found out that Darrell Waltrip Subaru should have honoured our warranty. We feel hussled and are extremely unhappy and also out several hundred dollars for a repair that should have been covered under warranty.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Johnathan, thank you for taking the time to share your experience with us. We would like the opportunity to discuss it with you further. Canadian vehicle warranty coverage presents some unique challenges, and for that reason, we need to get the service manager involved. We will have our service manager Will Allen reach out to you. If you haven't heard from him by close of business 9/19/2022, please contact him at (615) 656-7115. Thank you.
Best service ever
I would go nowhere else but here. They treat me like family and know my car better than I do.
Best service ever
I would go nowhere else but here. They treat me like family and know my car better than I do.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Anita B. Jainow, we're happy to hear you had such a positive experience with our team. Thank you for the recommendation and your patronage. Have a great day!