Franklin Chrysler Dodge Jeep Ram

Thank you to the entire sales team at Franklin CDJR, but specifically Jose Flores! He was so accommodating and helpful through the process. Ask for him on your next visit! Michael Sharpton was also great with his communication. The two of them made this process so much smoother! Thank you everyone! We will definitely do business again!

Found truck online and connected with Jose. He and everyone were very friendly, and I appreciate Jose?s no-pressure approach. Initial numbers were much higher than advertised, but once pointed out we got to a good deal. Paperwork was no-fuss, but then again I brought my own financing.

Bought my 2020 Ram Eco Diesel for repair. The Service person seemed nice; however, after finding out how much the charge would be to repair my vehicle, I could have choked, 249.00 per hr for Labor. My Local Dealer, where I live, was $80.00 less. Then what should have been about .2.5 hrs of labor, I was charged 3.5 hrs plus a miscellaneous charge of $150.00. I would never recommend taking the vehicle for repair there, I will not be back again. I would rather pay a toll bill than give them my money.

Everyone we worked with was great but Joe was spectacular to work with. He was genuinely excited for me to get my first Jeep and

Recently purchased a new vehicle and the service was more than outstanding, I was treated like a Nashville Celebrity and I do not even live in the area.

Very pleasant to deal with. Helpful with every aspect of the purchase. I would recommend sending anyone that I know that it is worth the experience

Unapologetically dishonest and completely derelict in their service. I hate to leave negative reviews but I would not under any circumstances bring my vehicle to be serviced here again. After charging me for more service than my vehicle was worth they still did not repair the issue, they refused to answer a text or call for months and eventually agreed to relook at it - resulting in an estimate for another $5k (!) to fix the problem I already paid _thousands_ for. After one more attempt to request they make things right, they nice-bombed me and said they would pay to tow my vehicle to another mechanic of my choosing bc I do not trust them. All the evidence needed to validate this is in a diagnostic report with codes ran etc - which wouldn't you know they are the only mechanic I've ever come across that doesn't keep that type of thing. It's unfortunate an organization like this can be so unethical in it's dealings with folks. I've bought vehicles there and thought I could trust the service but unfortunately, they'd rather screw folks out of their hard-earned dollars than treat them with common courtesy or hold themselves to any level of a moral standard and reputation of service.

We greatly appreciated the friendly & knowledgeable staff at Franklin CDJR! Thanks to their expertise, our car-buying experience was smooth and efficient. They answered all of our questions, and treated us with the utmost respect. Although this dealership is an hour?s drive from our home, we?ll definitely use them again, and highly recommend them!

Had the ultimate pleasure of working the Joe Brooks! Simply the best, by far. We looked at 3 different vehicles and settled on the one that worked best for us. We walked all over the lot and Joe was very gracious while we looked. Glad to have worked with Joe!

I had the pleasure of working with JC while spending my day at the dealership and I could not have asked for a better experience. He had excellent customer service, thorough knowledge of products, patience, responsiveness, ability to address concerns, and a genuine desire to help you find the best option; he checked in with me daily following my sale to ensure I was happy with my purchase!