Reviews
They go out of the way to make you comfortable when doing
They go out of the way to make you comfortable when doing business and explaining things
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That’s awesome! Feeling comfortable and well-informed really makes a difference when dealing with any business. Did they explain everything clearly for you?
Their service dept was awesome!
Their service dept was awesome! Took care of our problem quickly and efficiently. Totally recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Awesome to hear that the service department took great care of you so quickly! Quick and efficient service is the best. What kind of problem did they fix for you?
Best car buying experience I’ve ever had thank you all
Best car buying experience I’ve ever had thank you all for getting me into a new used car
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the kind words! 😊 We're thrilled to hear it was your best car-buying experience yet. Enjoy your new ride, and we're always here if you need anything! 🚗🙌
Fast and courteous service and staff.
Fast and courteous service and staff. Very accommodating masking me feel at home. Work completed quickly even though they were slammed
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sounds like they really know how to take care of their customers, even when things get busy! It’s great when staff make you feel at home and still get the job done fast. What kind of service did you get done?
Friendly, very efficient.
Friendly, very efficient. I had an appointment at 1:30 PM. Had to leave my car there early for another appointment. They had my vehicle. done before my appointment time. Overall I’ve always had a good experience with them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That’s awesome! Getting your car done ahead of schedule is always such a relief. It’s great they were flexible and efficient with your timing.
John couldn’t have been more helpful!
John couldn’t have been more helpful! He went out of his way to get my truck in and fixed my truck in no time. Thanks again John for all your help
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
John sounds like a rockstar! It’s awesome when someone goes the extra mile to get things done quickly and smoothly. Thank you for your positive feedback...much appreciated!
My truck stop working unexpectedly while I was on
My truck stop working unexpectedly while I was on vacation. Greg Norris with the dealership saved my life and got me fixed by the end of the day.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wow, Greg Norris sounds like a total lifesaver! Having your truck break down on vacation is stressful enough—glad he was able to get you back on the road so fast.
Excellent service great helpful staff very.
Excellent service great helpful staff very.professional and caring I highly recommend this dealershkp.I enjoy going there.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sounds like a fantastic experience! It’s so nice when a dealership is both professional and caring—that really makes a difference.
John Hopkins and the service manager Gary, provided the
John Hopkins and the service manager Gary, provided the best customer service I have ever had at a car dealer/mechanic. My 2022 Trail Boss had a fuel injector go out the day we were supposed to head back home to Illinois (15 hrs). My 2 sons, wife and I were “stranded” as there were no rental cars available. Both John and Gary were so accommodating and made sure I was on the road within a day and home safely. I can’t say enough about their kindness and flexibility.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That’s incredible service from John Hopkins and Gary — truly going above and beyond when you needed it most! Being stranded with family on a long trip is tough, but they clearly made it as smooth as possible. Sounds like they really care about their customers.
They sold me a Cadillac CTS with bad engine.
They sold me a Cadillac CTS with bad engine. And not doing anything about it.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I’m sorry to hear about your experience with the Cadillac CTS and the engine issues. That sounds really frustrating. Have you tried reaching out to the dealership’s management or customer service to resolve the problem? Feel free to reach out to us at customercare@sandysansing.com