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Reviews

(242 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tuscaloosa Toyota from DealerRater.

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Excellent service

Excellent service kind and courteous easy to work with great price quick and easy purchase very clean courteous upfront and honest would recommend this dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Tuscaloosa Toyota made it enjoyable to buy our Tyndra.

This is the second Toyota we've purchased at Tuscaloosa Toyota. When we saw the Tundras on their website, we knew they had the truck we wanted. "1 Price. 1 Place." made it painless and Carlos South and Chad Owens made it a pleasure to buy our Tundra. We actually enjoyed ourselves. Everyone at Tuscaloosa Toyota is courteous and helpful. We definitely recommend Tuscaloosa Toyota to anyone who needs to buy a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Great working with Bryan Christian once again super deal

Just purchased new 2017 Tundra TRD SR5 second Tundra and like the 4th vehicle we have bought from Tuscaloosa Toyota. Once again they came in with a great deal of course after we have to push a little but all in all very satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
3 people out of 3 found this review helpful.

Great customer service and patience

Talk to Brian Christian if you need a vehicle. He showed great patience with me with tons of questions and the challenge of selling me a truck while I was 2300 miles away. The lifetime power train warranty is an awesome deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Wonderful experience!

Christopher was amazing! He's super helpful and cares deeply for his customers. I would buy again from them without a doubt!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Bad experience

I went online looking for a new or used vehicle. Since my brother has been a Toyota owner for years, and never had any major problems with his vehicles, I decided that I would look at Toyotas this time. After I saw the 2018 Toyota Camry, I put my information online, but didn't hear from your online associate right away. No phone call! I talked with her briefly, but she was helping another customer. She said that she would call me back, but never did! So I check my email and I get a message that she is not going to run me down, in so many words, for my business. I am very disappointed in my online experience.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

I will recommend this company to anyone

I was happy with my experience we good people that help me Jason was my dealer thank you man

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Second Rav 4

I bought a second Rav 4. I bought one for my daughter, then I bought one for my wife. I am very satisfied with everyone I dealt with at Tuscaloosa Toyota. I even bought a Tacoma in between the two Rav 4's. we love using the service department. It's so easy for service visits.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Excellent buying experience!!

Christopher is awesome saleman, excellent buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Another Toyota in the family!

Bought our 5th Toyota from Tuscaloosa. Always a great car, but having a reliable and easy to use on-going relationship for service after the sale was the reason for selecting Tuscaloosa Toyota. Got us the car we wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.