Mercedes-Benz of South Bay

Emily Anderson provides an excellent service by funding the car with specific option which I requested within a day from other dealership and transferred it to South Bay . The leasing and financing process was very quick and easy . I like the New A220 that I got very much .

Good Service........................................

Hays was great !!!!He made the experience so easy .

Wonderful experience with Frank Perri- very clear and calming and fun and efficient.

Why took so long for MB to recall the GLK 350 airbags? PS. Your database had my first name spelled incorrectly.

Eric Ordonez made my transition into a new car effortless. He took care of everything for me. Even when I ran into some problems with the Finance person he followed up to make sure the issue was resolved. I couldn't be more satisfied. I would definitely recommend using Eric for anyone I know who would like to purchase a Mercedes.

Quick and professional! May have been a lucky day because I didn't know the cause for my check engine light was that I needed to replace a part, so when I took it in to service and they discovered the faulty part, they fortunately had a replacement in stock. Was in and out in 3 hours.

Been trying to schedule my recall repair for months. Called the day before and confirmed with the parts manager that everything was good to go. Show up for my appointment, kept waiting for 45 min after my appointment time only to be told that the part isn?t there and they can?t perform the service. This isn?t the first bad service experience.

On receiving a letter from Mercedes that they were ready to replace defective air bag, I contacted service dept to schedule an appointment. I was told someone would call me back. A week later with no return call I called back and left a message for Steve, one of the service managers. A week later with no return call I called back and left a message for Kevin the other service manager. After a couple of days and no return call, I called and spoke with GM Sudhir. While he did resolve the issue that same day, he attempted to minimize the lack of response by stating that Steve had taken a couple of days off (yet 2 weeks later he never called).

I felt right at home. This is my first MBZ and the service department treated me like we?ve been friends forever. Frank Perri walked me through the process from beginning to end, with honesty, integrity and a wealth of knowledge about my car. He?s the best! I?m a customer for life. Thanks to everyone for being friendly and professional.