Reviews
Write a reviewA dealer you can trust!
TJ (Todd) handled my new car purchase. This man is honest and cares for his clients. Smoothest transaction I’ve had with a dealer. I highly recommend Sunset Cadillac of Sarasota for your new or used car purchase!
A dealer you can trust!
TJ (Todd) handled my new car purchase. This man is honest and cares for his clients. Smoothest transaction I’ve had with a dealer. I highly recommend Sunset Cadillac of Sarasota for your new or used car purchase!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful feedback, John. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Sunset Cadillac of Sarasota Team
SCAM APPEARANCE PACKAGE ADD ON!!!!!!!!
As well as paying an extra $10,000.00 (Market Adjustment - Crooks!) This dealership will not sell you a vehicle without you paying another $2,000 for an appearance package which is something you don’t need. It’s actually called “The Dealerships Scam Package.” I highly recommend buying elsewhere at another Cadillac Dealership. This place are con-artists.
SCAM APPEARANCE PACKAGE ADD ON!!!!!!!!
As well as paying an extra $10,000.00 (Market Adjustment - Crooks!) This dealership will not sell you a vehicle without you paying another $2,000 for an appearance package which is something you don’t need. It’s actually called “The Dealerships Scam Package.” I highly recommend buying elsewhere at another Cadillac Dealership. This place are con-artists.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Colin, Thank you for taking the time to share your feedback and personal experience. We pride ourselves on providing transparent interactions with our guests. I understand and respect your concern in regards to the market adjustment and appearance package pricing. Our appearance package is added to our vehicles based off of what the majority of our clients desire on their brand new Cadillacs. As I’m sure you are aware, new vehicle inventory depletion, seen with every manufacturer, has led to market adjustments across the country. We not only aim to provide an exceptional experience but we competitively price our vehicles so that your decision is a simple and sound one. Please feel free to reach out to me directly. As I mentioned your feedback is extremely important. Scott Johnston General Manager (941) 922-1571 sjohnston@sunsetautogroup.com
Great Team! Love my car!
Love my new XT4! Was fast and easy, they even delivered the car to my doorstep! I will be back again for my next, Mary was fantastic!
Great Team! Love my car!
Love my new XT4! Was fast and easy, they even delivered the car to my doorstep! I will be back again for my next, Mary was fantastic!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello. Thanks for taking the time to leave an outstanding review. We truly appreciate the feedback. Enjoy your new XT4!
Trying to get a price for a lease
They suck....stay away...false pricing, have to beg for a response to text and emails .wouldn't five a direct quote for fees and taxes.ad said 2879 down, turned into 8000 dollars
Trying to get a price for a lease
They suck....stay away...false pricing, have to beg for a response to text and emails .wouldn't five a direct quote for fees and taxes.ad said 2879 down, turned into 8000 dollars
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for your feedback, we take concerns like this one very seriously. We are very careful to disclose everything in our advertising and have a complete and informative explanation attached. We are reviewing your information and will email you to the address on file. We pride ourselves on being open with all we do, and this situation is no different. Thank you and we will be in touch.
Horrible
Terrible! Service advisor is rude and disrespectful. My car ended up leaving with more damage than it came with and didn’t even have the courtesy to tell me
Horrible
Terrible! Service advisor is rude and disrespectful. My car ended up leaving with more damage than it came with and didn’t even have the courtesy to tell me
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
I am exceptionally sorry for your experience. Reading how you feel after your visit to us is quite saddening. I am not happy that we failed in providing you a great experience, this is not reflective of us at all. We take great pride in servicing our fantastic Cadillac clientele, which is how we have been able to have such a strong following and win numerous awards. Our goal is always complete satisfaction for all our guests, and based on your experience that did not happen. Our Service Staff and Management is held accountable to create the pinnacle of experiences for all our guests. The true mark of a successful business is not its mis-steps, but how it responds to those errors. I will be taking all your detailed feedback left here and investigating our processes with our entire staff. The silver-lining is we will become better through those lessons, and thanks to your feedback we can achieve even better levels of service. Again, I am truly sorry for how you feel about your experience. I promise that is never our intention from a Management and personal standpoint. We want ALL our guests to be completely satisfied and have good service experience regardless of diagnosis. A poor experience like yours benefits no one. I would like to touch base on Monday if you are free, please contact me so I can make time for you. Thank you for your pointed and direct feedback. Steve Montanaro. General Manager. smontanaro@sunsetautogroup.com. 941-922-1571.
Odd Experience
I’m giving this dealership the three stars because I was treated with respect when physically in the building and I think I was given a good offer for a lease deal (after the typical annoying and time-consuming back and forth game that seems frustratingly standard in the car industry). However, here’s a real life example of how NOT to sell effectively: On Saturday, I went to Sunset Cadillac. After much back and forth, via a phone call after I left, the salesman (AJ) and General Manager (Steve) gave me a good deal, but I gave no commitment, no deposit, and signed nothing. I never once asked them to keep/hold a car for me. While there, I explained that it's the last week of our fiscal year at work, so it would be an incredibly busy week. AJ texted me twice on Monday and once on Tuesday, so I reiterated on Tuesday that it’s an extremely busy time for me at work. He sent 3 text messages after that. On Wednesday, I updated him that, not only was work still really busy, but that I fell and ended up in Urgent Care with a sprain of my driving foot, contusions on my foot and knee, and a messed up neck and back. He sent me 3 more text messages. On Thursday (the next day), I got an inappropriately toned and communicated text (see photo in my Yelp review). I’m a professional woman; I innately understand that it’s their month-end and that they’ll only keep the deal for a certain amount of time, but this is not a way to sell. There’s the complete disregard for my work schedule, not to mention the lack of compassion for someone who had a bad enough fall to end up in Urgent Care. When I was in sales roles (for the New York Jets, in real estate, as a waitress, and even partially in my current role as a Corporate Attorney with client contact), these are not the tactics I used.
Odd Experience
I’m giving this dealership the three stars because I was treated with respect when physically in the building and I think I was given a good offer for a lease deal (after the typical annoying and time-consuming back and forth game that seems frustratingly standard in the car industry). However, here’s a real life example of how NOT to sell effectively: On Saturday, I went to Sunset Cadillac. After much back and forth, via a phone call after I left, the salesman (AJ) and General Manager (Steve) gave me a good deal, but I gave no commitment, no deposit, and signed nothing. I never once asked them to keep/hold a car for me. While there, I explained that it's the last week of our fiscal year at work, so it would be an incredibly busy week. AJ texted me twice on Monday and once on Tuesday, so I reiterated on Tuesday that it’s an extremely busy time for me at work. He sent 3 text messages after that. On Wednesday, I updated him that, not only was work still really busy, but that I fell and ended up in Urgent Care with a sprain of my driving foot, contusions on my foot and knee, and a messed up neck and back. He sent me 3 more text messages. On Thursday (the next day), I got an inappropriately toned and communicated text (see photo in my Yelp review). I’m a professional woman; I innately understand that it’s their month-end and that they’ll only keep the deal for a certain amount of time, but this is not a way to sell. There’s the complete disregard for my work schedule, not to mention the lack of compassion for someone who had a bad enough fall to end up in Urgent Care. When I was in sales roles (for the New York Jets, in real estate, as a waitress, and even partially in my current role as a Corporate Attorney with client contact), these are not the tactics I used.
- Customer service 3.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Definitely saddened by the review. I was the Manager involved with you when you were here and truly felt regardless of the deal, you and your mother are just lovely women to talk with. I appreciated that, and take this feedback very seriously. I will be using this as a teachable moment because we are better than this. We work hard on not being the stereotypical, pushy or over-eager sales team, yet sometimes our passion can alter our perception. I take ownership for the actions of my team, and we will work with the feedback. Thank you for reaching out, we will be discussing this in detail internally to avoid situations like this in the future. Of course, without hesitation, reach out to me if I can assist in any way. Furthermore, if you feel you would like to discuss this further my door is always open for you. Regards Steve Montanaro, General Manager.
PURCHASE OF XT4
A VERY PLEASANT EXPERIENCE. SALES STAFF VERY KNOWLEDGABLE. LOVE DOING BUSINESS WITH SUNSET CADILLAC.
PURCHASE OF XT4
A VERY PLEASANT EXPERIENCE. SALES STAFF VERY KNOWLEDGABLE. LOVE DOING BUSINESS WITH SUNSET CADILLAC.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Super impressed w/ the ease & streamlined process
I am super thankful I received an email from Sunset Cadillac. They were not even on my radar because I didnt think I could afford such a luxury vehicle! Not only could I afford it, I was able to save money from the vehicle I was coming out of lease. Heather Fitz-Maurice is a wonderful sales person and her sales manager is too notch and no nonsense. They were amazing and so easy to work with! Thank you!
Super impressed w/ the ease & streamlined process
I am super thankful I received an email from Sunset Cadillac. They were not even on my radar because I didnt think I could afford such a luxury vehicle! Not only could I afford it, I was able to save money from the vehicle I was coming out of lease. Heather Fitz-Maurice is a wonderful sales person and her sales manager is too notch and no nonsense. They were amazing and so easy to work with! Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your service.
Thank you for an excellent experience. Your service is always the best.
Thank you for your service.
Thank you for an excellent experience. Your service is always the best.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Routine service
Everyone was helpful and friendly, and a very comfortable waiting area.
Routine service
Everyone was helpful and friendly, and a very comfortable waiting area.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please don't hesitate to reach out if there's anything additional we can do for you, Jane.