Roger Dean Chevrolet

Follow up from my earlier post. I had to bring the oil leak to a new independent repair shop and when they pulled the pan the reason for the leak was obvious. Roger Dean damaged the pan by using the incorrect hardware. The repair now cost $2,400, $1,100 for the gasket and another $1,300 for the damaged pan. Despite indisputable proof Roger Dean fails to stand behind the repair and reimburse for the cost.

Horrible service experience with this dealership. Very disappointed. I was having some engine issues I am by no means a mechanic but I've worked on some of my older trucks and I know how an engine works. I was able to narrow my issue down to a couple of possibilities. I went to Roger Dean Chevy expressed my concerns and had them run the diagnostic on this particular component. The next day they called the said they ran some test, made some adjustments, checked the fluid and everything checked out and was looking good. My vehicle is still under warranty but the warranty does not cover the diagnostic. That is perfectly understandable, I bit the bullet and I paid the 120$ for the service. I picked up my truck drove it home and it was like nothing changed. Fast forward 2 weeks my vehicle is still acting funny so I took it to another Chevy dealership down south and they told me the condition of this component was absolutely horrible. They checked my fluid and told me the same thing, it was the worst they had ever seen on a vehicle still running. Finally an HONEST service department. It sucks to know that Roger Dean Chevy let me drive off knowing that they just lied to me. I work in public safety if I lie to a patient they can possibly die. It may seem a little exaggerated my example but if I'm going some where and spending 30k on a vehicle the least they can do is be straight forward with me. The shop workers get paid the same whether they fix the problem or lie about it. I'm glad I found a dealership that puts their customers first. I can't thank this gentleman enough that was completely honest with me. I will be following up with the corporate office or the owners of Roger Dean Chevy what they did was not right. As for the gentleman at the other dealership I have nothing but love and respect for him. He saved me a lot of money and headache, and he is going to make the same salary he did whether he helped me or not.

Bizarre, could get a final price before driving 125 miles! Had the car I wanted but they wanted to play games. So I decided to go elsewhere! I tried many times with them.

I love after getting my service I get two months of Sirius!

We've purchased several cars through this dealer and we've always enjoyed the process. Everyone is helpful, respectful, and goes above and beyond.

Andy my salesman was on point thru the entire process. Seemed to be a step ahead of me throughout the process. Great knowledge for the product and treated me like we had been friends forever.... when I left...l family.

I was expecting to have free drinking water offered at the waiting room

Excellent customer care and quick service. I made the appointment online, pulled in, and someone was there to walk me through the process. They came and got me in the waiting area when it was ready, and walked me to my truck. All in all, an easy experience.

Roger Dean Chevrolet is an excellent dealership. I appreciate the excellent quality of work but their excellent customer service

I have bought or leased a lot of cars in my life but this was the best of the best experiences I have ever had. No hassles or pressure. Just very friendly people and very efficient as well. The facility is very clean and neat. Everyone was very professional and friendly. I would recommend this dealership to anyone wanting a new Chevrolet. Michael DeBono is an excellent salesman and knows the Chevy Tahoe well. Believe me with all the technology on this car it was good to have someone so knowledgeable . I will keep doing business with this dealership for sometime to come. Congratulations on a 5 star experience.