Regal Automotive Group

On Saturday, my family came in to purchase one vehicle. We walked out with three because we were so impressed with the service and care we received. During the process, we did our own quick research on the values of the cars and from our research, we were given fair deals. Our salesperson did everything he could to keep us comfortable. After the deals were taken to finance, the sales manager, John Rios, spent considerable effort making sure we were taken care of quickly and efficiently. They all made us feel like family and we will not hesitate to refer this dealership to others and return with our future business.

Jennifer Dennis is what I would call a God Driven Super Sales Person. Her integrity and honesty and her love for her customers is so high its almost hard to believe she is real. She helped me get a car in my budget, and strived constantly to make me feel I was the only customer she had. She is a credit to Sal, Regal, and each part of the dealership that exist to serve the community. I am honored to call her friend.

We were sent a card offering to buy back our 2011 Honda, so we came to see what kind of deal we would get if we sold back our Pilot and bought a new Pilot. We were pleased with the deal we reached. JT worked hard to meet the conditions we set. We couldn't have asked for a better car buying experience, that is why we continue to return to Regal whenever we want our next car.

JT Thomas was very helpful and pleasant to work with,

Everything was very comfortable and mike was great everyone is kind and was able to help us great

Very nice team, excited to drive off in my new accord ex. Best pricing around after weeks of searching. Very competitive dealer.

Mike was great and was able to answer all of our questions. :)

David was easy to work with and not pushy or obnoxious.

I had an opportunity to compare a Costco AutoProgram and TrueCar buying experience on June 6, 2014. I was looking for an Acura RDX AWD 2014. TrueCar quoted a price at a $2,170 savings of MSRP and connected me to Crown Acura in Clearwater. Costco AutoProgram connected me with Regal Acura in Lakeland, which quoted me a $4,466 discount, twice as large as TrueCar’s. I checked with both dealerships and both promised they had precisely the car I was looking for precisely at the price they advertised. I first scheduled an appointment with Regal in Lakeland as they offered a bigger discount. The dealership was empty. Kendall Miller and Raj Abraham greeted us cordially and friendly, offered coffee, and a ride in a car that was already prepared for us. Then it turned out that they did not have the car they earlier said they had it in stock. At that point Mr. Abraham brought two (!) sales managers who tried to sell me a newer model of the same car, at a higher cost. They blamed their “confused” staff and large and complex inventory for incompetence and incorrect price advertisement. It was a demeaning and insulting experience of over-promise, under-delivery, blame-shifting, and waste of time. It may explain why Regal dealership was empty when we visited it. I left without a car and scheduled my next appointment with Crown Acura the same day. Gillian Barnes, a Crown Acura Sales Consultant, had the car as promised and presented it in the most professional way. The car was priced exactly as advertised by TrueCar and I drove it off the lot the same day. In conclusion, both Costco AutoProgram and Regal Acura in Lakeland have lots to learn from TrueCar and Crown Acura in Clearwater.

We worked with the internet department to insure they had the exact car we wanted. We came in on Saturday we were in and out with in an hour and half everyone was friendly and helpful. We love our new car!