Reviews
Freeda
Everyone in the service department was courteous and helpful. Very friendly group of people. Plenty of magazines to keep a person occupied and even snacks and coffee.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for the wonderful compliments, Freeda!! We couldn't be more pleased to hear ourselves described as friendly, courteous, and helpful. We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let me know if there's anything else I can do for you. Sincerely, David Rutter - Service Director - david@dimmittchev.com | 727-791-1325
Our sales consultant Gabriel was the best.
Our experience at Dimmitt Chevrolet was the best ever. Having come from a background of car sales for over 40 years I was totally impressed with everything from being greeted by Max who made us feel welcomed with no pressure to Gabriel Rodriquez our car sales consultant. He was experienced, confident, professional with a great sense of humor. He took us through the process like we were family. Alex the financial consultant was also very professional and made the process so smooth. I bought a wonderful product with my GM Malibu.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
What an enjoyable review to read! It is reassuring to know Gabriel, Max and Alex provided you with a stress-free and great shopping experience. Dimmitt Chevrolet's primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I'm happy to hear you left our dealership feeling confident about your purchase. Don't hesitate to call or stop in should you have any questions. Enjoy your Malibu. Sincerely, Eli Karam, General Sales Manager, 727-791-1818
excellent service
I went to look at a truck and was reward with excellent professionalism and hard work so that I could walk out with the truck i wanted "|"
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Carlton, thank you so much for taking the time to share your feedback with us! We do our best to make sure all of our customers leave with the right vehicle and I'm glad that you're enjoying yours. I look forward to seeing you again. Happy driving! Sincerely, Eli Karam, General Sales Manager, 727-791-1818
Solid. Setting a new standard in the automobile in
Dimmitt, as usual, did exactly what they said they would do. Timely and accurate. Nice to feel confident driving your car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for leaving us this great review! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing timely service. I look forward to seeing you again. Sincerely, David Rutter - Service Director - david@dimmittchev.com | 727-791-1325
Awesome service
I am please to have bought my 2016 Colorado and have Dimmitt service team to do the service and up keep of my vehicle .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Bobby, thank you for the great feedback! I'm very happy to hear of your positive experience at Dimmitt Chevrolet, and I'm grateful you chose us for your automotive needs. I look forward to serving you again in the future! Sincerely, David Rutter - Service Director - david@dimmittchev.com | 727-791-1325
New Car Purchase
I'm very happy with my new Chevy Malibu LT. It's a great vehicle!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michelle, congratulations on your purchase! We feel so grateful that you chose to come to our dealership and we are ecstatic that you are happy with your new Chevy Malibu LT! If there is anything we can assist you with in the future, please let us know. Sincerely, Eli Karam, General Sales Manager, 727-791-1818
Car buying
Dimmitt Chevy made the car buying process so easy. Everyone was great to work with. If your ever in the market for a new car go see Dimmitt Chevy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Debbie, thank you and congratulations on your purchase! We are so very pleased that we could make your visit easy, and we believe that's how every car buying experience should be. We are sincerely grateful for your business and enjoy your car! Sincerely, Eli Karam, General Sales Manager, 727-791-1818
Purchased Vehicle
The sales person Juan was very knowledgeable and very professional. He and the Finance Mgr worked very hard to ensure that I got the deal I was looking for. I recommend Dimmit Chevrolet.
- Customer service 4.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your feedback and recommendation, Carlos. It is great to hear that Juan and our team took your satisfaction seriously and made sure you got exactly what you wanted. Enjoy your vehicle! Sincerely, Eli Karam, General Sales Manager, 727-791-1818
Inaccurate Service Diagnosis
I brought my 2012 Malibu to Dimmit Chevrolet service department because my engine would start to run rough, then the engine light came on. This was occurring sporadically, nothing consistent about the car running rough and I fully explained this to the service advisor. They had the car for a few days and said they tested several components and they think the intake valve on #2 cylinder had carbon build up and needs to be cleaned. I was quoted at $2,200 - $3,600. After a few days I was told they need to remove both cylinder heads and clean all the valves, V6 engine, and they would keep the price within the quoted range. I found out the car was out of warranty by GM by 4 months and there was nothing Dimmit could help with cost wise. I called GM warranty and discussed the situation with a "Senior Advisor". I understand the warranty is out, but It is unreal to have a car with less than 55k miles, the warranty just expire and the entire top half of the engine needs to be removed and the valves cleaned. I explained that I am not looking for 100% assistance but some help from somewhere. GM denied my request as they did not find me to be a valued customer, they could not see in their system that I was a chevy owner. I was very upset as I currenty own a 2012 Chevy Malibu and a 2012 Chevy Equinox, and in 2013 I bought a 2011 Chevy Malibu. I have plenty of monthly payments to prove I have owned chevy vehicles. Dimmet Chevy called and said the car was fixed and the bill was $3,892.00. I paid my high bill, got my keys and left. I drove less than ONE MILE away from the dealership and my car started to run rough and the engine light came on again. This is absolutely not a desirable event after paying $3,800 dollars and the car has the same problem as when I brought it into the dealership. I called the service department and returned the car the next day which was Wednesday 1-18-17. They still have the car and I have not heard a single word since then. The service advisor I have been speaking with has been the ONLY good experience thus far. He has not yet given me any good news, but he has been helpful, understanding and professional. I hope that in the coming days I can change my review of Dimmit Chevy from 1 star. I will most definitely update this and other reviews of Dimmit as new events arise.
- Customer service 3.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michael, the clamp you had replaced was the clamp at the radiator fill neck where a hose attaches to bleed the air that is created when the coolant circulates in your cooling system. The excess air is bled from the highest point of the engine to the highest point of the radiator to ensure no air pockets are formed which will cause an overheating condition because the coolant would not be able to flow properly. This hose carries very little pressure. There were no signs of any visible leaks externally under your engine compartment. When we inspected your vehicle we found an odor of coolant coming from the A/C vents, as you had indicated when you brought it in for inspection, which leads to a heater core leaking. When we put your car on the lift we found the water dripping from the evaporator drain had remnants of coolant in the water and also smelled of coolant. Your coolant level wasn't low which indicates this is a very small leak but will lead to a larger leak in the future. The 90 day, 3000 mile warranty given to you when you purchased the vehicle covers any internally lubricated component of the powertrain assembly which is the engine, transmission and final drive assembly. A heater core is not part of the powertrain assembly. David Rutter, Service Director
Top Notch Service all the time
Purchased my 2014 Impala a year ago. Since then I've had nothing but great experiences with the team at Dimmitt Chevy. Always there when you need them even if you are 1600 miles away in Vermont. Top of the line in my opinion!!! Thanks for the help again !! Larrry G.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Larry, At Dimmitt Chevrolet, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, David Rutter - Service Director, david@dimmittchev.com | 727-791-1325