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Jerry Ulm Chrysler Dodge Jeep Ram

(8,515 reviews)
Visit Jerry Ulm Chrysler Dodge Jeep Ram
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–9:00pm 7:00am–5:00pm
Sunday 10:00am–5:00pm 10:00am–5:00pm
2024 consumer dealer award
View 4 awards
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award
New (888) 742-6986 (888) 742-6986
Used (888) 794-1454 (888) 794-1454
Service (888) 793-7507 (888) 793-7507

Reviews

(8,515 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jerry Ulm Chrysler Dodge Jeep Ram from DealerRater.

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Easy process, nice vehicles, friendly employees, good

Easy process, nice vehicles, friendly employees, good prices. This is the 3rd vehicle I’ve purchased from this dealership because I trust them.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

Sales manager was terrible , the financial employee was

Sales manager was terrible , the financial employee was terrible, they keep trying to pull a fast one, i told them i could do 700 a month that's with insurance of 183 month, they came back with 756 and said it's with insurance , then they said i couldn't take it till i got insurance, i said it will be 900 month, they both did it with insurance, at the 756 a month, the same thing happened to my girl friend 3 years so she left crying, because they got her to sign for it, they have a silver tongue, I'll make sure to never go there again and make sure any of my friends go there either, carlos sanchez my sales guy was great,

Rating breakdown (out of 5):
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  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

I checked in for my pre scheduled appointment.

I checked in for my pre scheduled appointment. The gentleman up front went to find my salesman and never came back. 25 min later I was approached by a manager who asked if I needed help. He immediately got me to a salesman and the rest of the experience was great

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jerry Ulm Chrysler Dodge Jeep Ram!

Great experience with the salesman, a little disappointed

Great experience with the salesman, a little disappointed about the undervaluing of my trade in, additional $3000 added to total cost for incidentals like fabric protection, theft protection, paint protection was not negotiable despite me refusing any additional services. Overall I love the Jeep but that seemed a bit shady.

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, Eric, feel free to contact us at your convenience.

We worked out a great deal with a purchase of a brand new

We worked out a great deal with a purchase of a brand new GWL and a 2500 Laramie that same day! Ricky was very communicated from the beginning! We have walked away from other deals but this was an offer we could not refuse

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Here at Jerry Ulm Chrysler Dodge Jeep Ram, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

Charging people $3000 for premium protection plus is a

Charging people $3000 for premium protection plus is a scam. It should be up to the customer if they want that. Absolutely ridiculous and nothing but greedy behavior

Rating breakdown (out of 5):
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  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Scotty, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Nizar was an amazing salesman very knowledgeable about

Nizar was an amazing salesman very knowledgeable about vehicles. He took the time to answer all my questions regarding different vehicles and made everything smooth as possible. It was raining when I left the dealership and he took the time to help me move everything from my old car to my new one, Will recommend him to other people!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Jerry Ulm Chrysler Dodge Jeep Ram are glad to have you as a customer.

Jacob helped me get out of a situation that i had put

Jacob helped me get out of a situation that i had put myself in and did everything he could to get me into the vehicle i loved. Very chill dude and very straight forward!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

Everything from start to finish was smooth and easy.

Everything from start to finish was smooth and easy. Our sales rep Rafael was amazing and took the time to answer all of our questions. We have been looking for a truck for four months now and every other dealer has been over whelming to work with. We will be back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jerry Ulm Chrysler Dodge Jeep Ram!

Kobe was fantastic to give us his best price, help us

Kobe was fantastic to give us his best price, help us test drive the car and ultimately close the deal - all in a very short timeframe. Unfortunately, according to Ali the dealership was unable to accept bank wire. Luckily, we had our debit card with us to pay the downpayment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. We strive to make sure that all of our customers leave happy, and we appreciate your candid feedback. We hope to see you again here at Jerry Ulm Chrysler Dodge Jeep Ram.