Reviews
Warranty Service & James to the rescue!
Service Advisor, James Rubio, saved the day. Someone at the dealership changed my appointment day/time without explanation. When I arrived to pick up scheduled loaner & leave my vehicle for scheduled warranty repairs, there was no record of appointment. James to the rescue!
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Rita, thanks so much for the warm recommendation of the team here at Mercedes-Benz of Fort Lauderdale. Drive safe, and we'll see you on the road.
Logan Ramsey
Great Customer service !!! Will definitely be referring to friends and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Mary, Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Fort Lauderdale.
Not so good exp not so profesional Until now i dont
Not so good exp not so profesional Until now i dont gett back my refound for rent car Evry day new stories
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, thank you for taking the time to leave us feedback. Please reach out to us at (954) 949-0623 so we may assist you in moving forward toward a resolution.
Robert Blair was excellent he explained the issues with
Robert Blair was excellent he explained the issues with my vehicle and also provided me with alternatives to correct them. It was a pleasure working with Robert!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust. Feel free to stop by if you ever need any more help.
Super disrespectfull dealer Bought a S63 coupe and had
Super disrespectfull dealer Bought a S63 coupe and had worst treatment ever before buying it they dint even bother checking the car for missing pieces ended up having to fight with them to give me the pieces after months of purchase , the car leaves at the dealership / i wouldn't recommend unless you want to get your money stolen like i did
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello, We are disappointed to hear that you did not have a more positive experience with us at Mercedes-Benz of Fort Lauderdale. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Great Experiance
I purchased My vehicle over the phone while I was In New York . My Sales Rep. Gigi was fantastic! She was very knowledgeable and professional and responded quickly to my questions. We had the deal done in less than an hour. One other note is that Fabio in finance was also great. He made the closing of the sale pleasurable and was extremely professional.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, Marc Phillips, it is great to read such wonderful comments about your recent experience with us Thank you so much for being one of our valued guests and we look forward to your next visit!
Extremely prompt service and everyone who works there
Extremely prompt service and everyone who works there couldn’t do enough for you. Everyone asks if you are being helped Thankyou Mercedes
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Liz, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Went in for Service and everything was done as promised
Went in for Service and everything was done as promised within the time set and costs discussed up front. Very good experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Marc, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
This was the coup de grace de grace of one of the worst
This was the coup de grace de grace of one of the worst experiences of my life. First hurricane Ian destroys my 2018 forcing me to replace it with a 2022 vehicle not up to par with the 2018. Then the dealer takes full advantage of my situation and adds insult to injury with their incompetence - costing me hundreds more in finance charges and interest. I've only purchased Mercedes E Class as my vehicle since the mid-1990s. May never buy a Mercedes again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi, we are deeply disappointed by your experience at Mercedes-Benz of Fort Lauderdale. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 949-0623 -- we hope to hear from you soon.
Mercedes’ has always taken good care of me.
Mercedes’ has always taken good care of me. Mike who Is my service advisor is the best. Can’t wait to see some of the new cars as they come in.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Mercedes Benz of Ft Lauderdale is the best. Mike who is my service advisor goes out of his way to take care of car when I need service. He is the best. I have owned Mercedes for 25 years.