Reviews
Abdel is a wonderful salesman.
Abdel is a wonderful salesman. He has been very patient with me, looking for the right car to purchase. I highly recommend him for any car purchases. Sincerely Deborah Morgan
Abdel is a wonderful salesman.
Abdel is a wonderful salesman. He has been very patient with me, looking for the right car to purchase. I highly recommend him for any car purchases. Sincerely Deborah Morgan
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Orlando INFINITI and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
I am very pleased with my service experience with this
I am very pleased with my service experience with this dealer. Felt like there was family taking care of my unexpected problem with my vehicle. Very profesional, welcoming and friendly staff. Sara Gibson has been my service advisor for years during the terms of 3 leases with Orlando Infiniti and she is amazing!! Caring, considerate and overall she enjoys helping others and it shows. Consistently, excellent customer service manners that I value so much. Thanks Sara and all the maintenance department staff. Another great experience that provides me with peace of mind.
I am very pleased with my service experience with this
I am very pleased with my service experience with this dealer. Felt like there was family taking care of my unexpected problem with my vehicle. Very profesional, welcoming and friendly staff. Sara Gibson has been my service advisor for years during the terms of 3 leases with Orlando Infiniti and she is amazing!! Caring, considerate and overall she enjoys helping others and it shows. Consistently, excellent customer service manners that I value so much. Thanks Sara and all the maintenance department staff. Another great experience that provides me with peace of mind.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Very professional, clean, great customer service
Very professional, clean, great customer service ,customer service with coffee and snacks while waiting for the service great idea, during the purchase of the vehicle the sales team was fantastic able to answer all my questions
Very professional, clean, great customer service
Very professional, clean, great customer service ,customer service with coffee and snacks while waiting for the service great idea, during the purchase of the vehicle the sales team was fantastic able to answer all my questions
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Manny, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Andres is the best !
Andres is the best ! He took the time to take care of me and very polite ! Facility are clean and nice ppl are very helpful is a good place to be
Andres is the best !
Andres is the best ! He took the time to take care of me and very polite ! Facility are clean and nice ppl are very helpful is a good place to be
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Orlando INFINITI for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.
Recently, (as in, within the past week), I took one of my
Recently, (as in, within the past week), I took one of my daughters to this car dealership to look at a used car, her first. We paid Orlando Infiniti a first time visit. We found the business is kept clean and orderly. The vehicles on the lot are well maintained. The showrooms and customer areas are clean, comfortable and spacious. A very good presentation is achieved. Staff were very friendly and helpful. We discovered that we were working with professionals who care about their reputations and providing great customer service. For instance, they remained past closing hours while my daughter and I examined a pre-owned car. Mr. G. Srbljan, the Sales Consultant, was friendly, helpful and very accommodating. Mr. S. Graham, the Sales Manager, was forthright, honest and has a great sense of humor. His approach to negotiating a sale is stress-free. He made my daughter and her parents very comfortable in what is an otherwise high anxiety circumstance, buying a car. Purchasing a vehicle from this establishment was easy as from beginning to end, it felt like we were working with and not against the staff in trying to come to a mutually agreeable point of sale. We, (I), would highly recommend a visit to Orlando Infiniti. We will be returning when it is time to purchase a car for a sister. Rick Brown (Orlando, Florida)
Recently, (as in, within the past week), I took one of my
Recently, (as in, within the past week), I took one of my daughters to this car dealership to look at a used car, her first. We paid Orlando Infiniti a first time visit. We found the business is kept clean and orderly. The vehicles on the lot are well maintained. The showrooms and customer areas are clean, comfortable and spacious. A very good presentation is achieved. Staff were very friendly and helpful. We discovered that we were working with professionals who care about their reputations and providing great customer service. For instance, they remained past closing hours while my daughter and I examined a pre-owned car. Mr. G. Srbljan, the Sales Consultant, was friendly, helpful and very accommodating. Mr. S. Graham, the Sales Manager, was forthright, honest and has a great sense of humor. His approach to negotiating a sale is stress-free. He made my daughter and her parents very comfortable in what is an otherwise high anxiety circumstance, buying a car. Purchasing a vehicle from this establishment was easy as from beginning to end, it felt like we were working with and not against the staff in trying to come to a mutually agreeable point of sale. We, (I), would highly recommend a visit to Orlando Infiniti. We will be returning when it is time to purchase a car for a sister. Rick Brown (Orlando, Florida)
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're glad to hear our staff took such great care of you! Here at Orlando INFINITI we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
I’ve been with Infiniti for 10 years and I moved to the
I’ve been with Infiniti for 10 years and I moved to the Orlando area about 5 years ago and I’ve never been treated so poorly. This salesman has been the worst with his “it is what it is” type attitude towards the customer. This dealer doesn’t care whether they lose someone or not. They charge you crazy fees too. I don’t like to be played with and this place only does that. They forget to do services when you bring the car in, they never have decent availability for services, I got a nail once they were bothered to have to replace it (warranty), and so much more. Save yourself the headache.
I’ve been with Infiniti for 10 years and I moved to the
I’ve been with Infiniti for 10 years and I moved to the Orlando area about 5 years ago and I’ve never been treated so poorly. This salesman has been the worst with his “it is what it is” type attitude towards the customer. This dealer doesn’t care whether they lose someone or not. They charge you crazy fees too. I don’t like to be played with and this place only does that. They forget to do services when you bring the car in, they never have decent availability for services, I got a nail once they were bothered to have to replace it (warranty), and so much more. Save yourself the headache.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
While we value any and all feedback so we can consistently fine tune our customer experience, we feel it necessary to push back when deliberate attempts at slander are made of the stores integrity. I will answer each component of the review separately. Several calls were made over the past couple business days to cover these topics. Considering no successful contact was made, each point will be made in this review response. Your first comment of 'good luck getting an appointment for any kind of service' is misleading. We occasionally get booked up with appointments and, to deliver the best customized service, must keep the number of available appointment slots below a certain threshold. Currently, we have multiple slots open throughout the week to take care of both immediate and scheduled concerns for our customers. We always make an effort to accommodate every customer because we know that critical issues come up at the most inopportune times and must be handled expeditiously. With the issue of 'an insulting price to buyout the vehicle,' Zach is completely truthful in what he said. As an Infiniti franchise store, we get real-time data as to a customers lease buyout price straight from Infiniti Financial Services. We have a fiduciary responsibility to honor the exact price that IFS is providing. We are not allowed to mark-up or discount the price in any way. When Zach said we don't have any control over the price, we was 100% correct and you were not lied to during your visit. In no way were we trying to make you feel like your dollars aren't appreciated. We were being forthright with the price by honoring exactly what IFS requires us to present. I went through the prior service history but was unable to match up any service visit to a 4+ hour stay or the lack of completed services. All service visits that we have a record of indicate completed work done in a timely manner. Please reach out to me to share what information you have that differs from the recorded visits. Best Regards, Christopher Wilson General Manager - Orlando Infiniti cwilson@orlandoinfiniti.com
Excellent Sales Professional - Goran and very
Excellent Sales Professional - Goran and very professional expert and courteous dealership. High quality service over past 5 years; fair and transparent pricing. Fair trade value.
Excellent Sales Professional - Goran and very
Excellent Sales Professional - Goran and very professional expert and courteous dealership. High quality service over past 5 years; fair and transparent pricing. Fair trade value.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Roseanne, thank you so much for your feedback about Orlando INFINITI! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!
The treatment I received was the best treatment I
The treatment I received was the best treatment I received from a service department. I believe the repair work they did was excellent, but I can't be 100% about that because there's a couple of things making noise... not sure what the cause is. Overall though, I had a great experience, the best I've ever had from a car dealership.
The treatment I received was the best treatment I
The treatment I received was the best treatment I received from a service department. I believe the repair work they did was excellent, but I can't be 100% about that because there's a couple of things making noise... not sure what the cause is. Overall though, I had a great experience, the best I've ever had from a car dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Michael, thank you so much for your feedback about Orlando INFINITI! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!
Everything was great.
Everything was great. I wish they showed me all the features of the car before they walked me out. That way if i had any questions they could?ve answered it. Otherwise everything was great.
Everything was great.
Everything was great. I wish they showed me all the features of the car before they walked me out. That way if i had any questions they could?ve answered it. Otherwise everything was great.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Ahnaf, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (321) 594-4014 to share more details about your visit so we can make things right.
Always excellent service.
Always excellent service. I purchased FX35 in 2008 new and i have never missed a service appointment.. it has over 150 thou miles and i still own it. And is reason i purchased QX60 this year. 2008 is currently in service waitng for a part that is out of stock.
Always excellent service.
Always excellent service. I purchased FX35 in 2008 new and i have never missed a service appointment.. it has over 150 thou miles and i still own it. And is reason i purchased QX60 this year. 2008 is currently in service waitng for a part that is out of stock.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Patricia, we're glad to hear our staff took such great care of you! Here at Orlando INFINITI we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!