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Sun State Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (276 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–9:00pm 7:30am–4:00pm
Sunday 11:00am–7:00pm Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (276 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sun State Ford from DealerRater.

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All was ( GOOD )

My salesman was great buying a vehicle with no stress at all and i love my Edge.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate your feedback, Pam! We're glad we could deliver a stress-free car buying experience to you. Please let us know if we can be of any assistance in the future! Enjoy your new Edge!

Lease Ford Edge

Manny did a great job finding the exact car I was wanted. The finance department was great and the deal was fair.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're glad we were able to help you find the car that was exactly what you wanted. Enjoy your Ford Edge and let us know if we can be of assistance in the future!

Body Shop

My truck was brought to Sun State Body Shop after a tree limb fell on it and did about $5000 worth of damage. THey were supposed to replace the whole roof, but only replaced a section, burnt my airbags, had running paint, broke the air conditioner and then said it was broken and charged warranty, water leaked in my lap from the windshield that was not properly sealed. Had I drove that vehicle and was involved in an accident, I possibly could have been seriously injured or dead because of poor quality of work. I have received two calls from Sun State to follow up on my service and was told that I would be contacted by the dealer; however, I have never heard from them. I would NEVER been my vehicle back to you nor would I purchase anything from this dealership. Of course, you didn't mind charging the insurance company for work you never performed. I wonder how many people are running around in vehicles that you "supposedly" fixed.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Purchased a 2013 Explorer XLT

I just want to say that Mike in internet sales is who we dealt with. He was a pleasure to work with, offerring various ideas and putting us in the vehicle we need to be in. He was forthright with pricing and trade in value, there were no games which we liked. We would do business with him again for sure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're glad Mike was such a big help! We strive to inform all of our customers and want to provide an easy buying experience. Thank you for choosing Sun State Ford and for your loyalty. We appreciate your feedback!

Needed a key made

Bought car from Sun and love it Needed a new key and only took less than an hour. Your coffee was also excellent JA Tony OReilly

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We appreciate your feedback, Tony! We're glad we were able to help you out with getting a new key! And, we're glad you enjoyed our coffee and are loving your new car!

Happy

Bought there, great experence Serviced there, great experence Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 1.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the positive review, Louis! Let us know if we can help in the future!

Efficient Service and Friendly Staff

For the past three years I have taken my Escape to be serviced at this location simply because they are fast, friendly, and thorough. They are always willing to answer any additional questions I may have about the vehicle. They honor appointments at this location, so for that alone it's worth the trip! In terms of price, they have been comparable to other places. There might have been a time or two where they were priced higher - that happens. Overall, I recommend this dealer if you need to have your vehicle serviced.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your continued loyalty to Sun State Ford and for your kind words. We appreciate your feedback, as we're constantly trying to improve in our efforts to provide a great experience for our customers. Please let us know if we can be of any assistance in the future. Thanks again!

Relaxing

We made 2 trips to the dealer. The first was to look and see what we liked. The salesman was very knowledgable and not pushy. This drovee us to come back the next day and decide on what we wanted. The salesman was still not pushy and gave us all the time we needed to look and compare. The overall experiance was very pleasent. I would say enjoyable but that is never the case when you are spending large amounts of money.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the great feedback! We're glad we were able to provide you a push-free and pleasant car buying experience! Don't hesitate to contact us if we can be of assistance in the future!

COLLISION CENTER

My vehicle was involved in an accident, had vehicle towed by Johnson's Wrecker Service free of charge to Collision Center, Mark Johnson (Body Shop Asst. Mgr.)called me w/ estimate of repairs, said it would take 5 days to complete, called me in 3 days saying vehicle was ready for delivery, car looked like new, repairs came with a Lifetime Guarantee, I will always recommend all departments of this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Getting into an accident is never a good thing, and we're glad we were able to erase the damage from your car! Thanks for the great feedback and let us know if we can be of assistance in the future!

Would Reccomend

I bought a Certified Pre-Owned Edge here and the service from the salesman to finance was great. I get my regular maintenance here and I left my house key once when the car had to stay overnight and they opened the shop after hours to get it (although they did have me waiting longer when the guy was right there with my key which was aggravating) the service department is very helpful. I had a good experience and this was my first time buying a car at a dealership.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 3.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We're glad we could make your first car buying experience a good one! Thank you for your continued loyalty! We look forward to working with you in the future!