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Meet Ivan Merchan

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Reviews

Everyone is friendly and knowledgeable.

Everyone is friendly and knowledgeable. The atmosphere is very upbeat. Jay Torres from service department is also great and able to help us resolve the issue with side panel.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Here at City KIA of Greater Orlando, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

Always exceptional service.

Always exceptional service. They go above and beyond to help get you in and out quick. Done right the first time. Definitely recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing City KIA of Greater Orlando, we look forward to having you as a valued customer for many years to come!

Ivan was very helpful in explaining to me the process of

Ivan was very helpful in explaining to me the process of buying the vehicle in my name. Very helpful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your thoughts about your experience with City KIA of Greater Orlando. We appreciate your business and hope to see you again soon!

Excelente servicio, la atencion es excepcional asi como

Excelente servicio, la atencion es excepcional asi como las opciones de compra que nos ofrecieron segun nuestras necesidades y posibilidades.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

Every one of the employees I met were very efficient.

Every one of the employees I met were very efficient. They were not pushy or condescending and gave me good information and answered all my questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

The people who work for the dealership are nice and

The people who work for the dealership are nice and friendly with a good selection of vehicles.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your time and feedback. We are glad that our team was both kind and helpful, but we are sorry to see your low star rating. Please do not hesitate to give us a call if you have any further questions or concerns.

Ivan was great very attentive and very thorough with all

Ivan was great very attentive and very thorough with all of our questions and concerns

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Krysta, We are pleased to know that Ivan has taken such great care of you. Our aim is to give every guest the highest level of customer service and quality. We look forward to the next opportunity to serve your vehicle needs again in the future.

Good quick word word word word word word word word word

Good quick word word word word word word word word word word word word word word

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

Hello, We are glad to hear that your vehicle services was quick and convenient!

Fast impeccable service where are you free definitely 10

Fast impeccable service where are you free definitely 10 out of 10. Would recommend to everyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive review and recommendation! We are happy to hear that our team provided you with the quality care that you so much deserve. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with.

The sales department s great.

The sales department s great. The service department is extremely slow and like most dealerships they try to oversell. Can't say this is much different than every dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for you time and feedback. We are very sorry to hear that your sales experience wasn't a pleasant one. We understand your concerns and frustration. Please give us a call at our dealership and ask for the Service Manager, we would love to further assist you!