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Gibson Truck World

(671 reviews)
Visit Gibson Truck World
Sales hours: 9:00am to 7:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–7:00pm
Saturday 8:30am–6:00pm
Sunday 10:00am–5:00pm
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
(833) 392-4201 (833) 392-4201

Reviews

(671 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gibson Truck World from DealerRater.

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I have bought 2 trucks from Gibson Trucks.

I have bought 2 trucks from Gibson Trucks. Unfortunately the last one I feel I was not dealt with fairly. I told the salesmen from the get go that I didn't want to look at any trucks without a clean Carfax. He said I totally understand. He had a truck that was just finishing up with the final service to place on lot and showed it to me. Agreed to price and made the purchase. Fast forward 2 1/2 yrs, I was considering trading in and found that the Carfax showed a major accident it had been in to a point of real close to a total. My bad I figured that our understanding of no trucks without a clean carfax didn't mean anything to the salesman even though we were crystal clear about the clean carfax. Of course now I will be losing out on several thousand dollars of value because of this. Make sure you triple check everything they are promising or you can get screwed like I did. I traveled distances to do business with them both trucks and would have continued to buy and trade with them for as long as I was able. Very disappointed

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Good afternoon Gary, could you please contact us directly to resolve any confusion with your vehicle history? The F-150 you purchased back in 2021 is still today showing a clean Carfax so we would like to be able to get some more information.. Call our sales manager directly Mike 407-321-0660

Consumer response

I left a review that was unwarranted. Gibson reached out to me on the issue i was having with a carfax report. I was given inaccurate information from another dealership inquiring about my resale value. Was verbally told the report of my truck having a major accident on the report. This was not true. I should have done my due diligence before leaving any kind of review. Gibson sent me a copy of the current carfax that cleary shows a clean report. I want to publicly apologize to Gibson staff and salesman that i wrongly accused of misrepresentation of my truck. I have bought 2 trucks to date from them and plan to continue in the future. They handled my complaint with complete class and understanding and appreciate them. Looking forward to doung business with Gibson in the near future.

Jacob was awesome.

Jacob was awesome. He put me in exactly what I was looking for. I pulled onto the lot just to look and pulled off the lot a happy customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Lifted truck HEAVEN!

Lifted truck HEAVEN! So many to choose from! And not your typical salesmen. Top notch and no pressure! Everything went smoothly. I would highly recommend Gibson for your next lifted truck purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Was a good experience.

Was a good experience. Very helpful and informative with how to switch my insurance on a Sunday! And gave me a ride to airport to drop of my rental! Thank you! Joseph passaro

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I really liked this entire group.

I really liked this entire group. Vince in sales and Ernie who did paperwork were straight up good dudes. No xx. How buying a truck should be.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Wonderful experience purchasing a vehicle from Jacob no

Wonderful experience purchasing a vehicle from Jacob no pressure, I could test any truck on. The lot no questions asked never once did I feel any pressure to buy they had all the answers to my questions . Ernie was great as well as financial guidance for myself. I even came back a week or 2 later maybe to switch up my plan and there would be no problem there Ernie said he is my liaison through all the transactions. Best experience I had ever had purchasing a vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Second time buying a truck from Gibson Truck World with

Second time buying a truck from Gibson Truck World with Jacob. He made it easy and efficient each time. Will be back for my third truck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

My experience was more than exceptional!

My experience was more than exceptional! Highly recommend anyone to go to gibson truck world.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Jacob was wonderful and hands down easiest and fastest

Jacob was wonderful and hands down easiest and fastest buy of a car I have ever experienced. I found the truck of my dreams and could not be happier . I will definitely be back when I buy my next truck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Everyone was very helpful and it made our purchase less

Everyone was very helpful and it made our purchase less stressful. Very professional but also willing to help us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.