Honda Marysville

Todd Francis and his team were a pleasure to work with! Would be happy to recommend to family and friends.

I recently purchased a car from Honda Marysville. Within 4 months, the rear differential went out and then a main bearing went out in the engine. I called and spoke with the manager and they STEPPED UP. We worked together on the car and we worked out a deal on a trade. I was in a better car in just a matter of days. After 4 months of headaches, Honda Marysville did the right thing and provided great customer service. They have gained a new long term customer and I highly recommend them and will to anyone who is looking for a new car.

I had a great experience working with Michael Antauer, how difficult the auto market is right now he was able to not only find me the car I was looking for and have it at the dealership with in a few days. He was informative before buying it and once I arrived to pick it up he made sure that I knew everything that I needed to know about all of the ins and out of operating it. Michael was very kind, knowledgeable , and was able to walk me through the whole process of me buying my first car on my own. Shannon Smith worked on the financing and was also very caring and kind to work with. I appreciated the car buying experience that I received at Honda Marysville.

We had the best experience this last time around, we were hesitant our first experience wasn't the best but this second time was exceptional! Lance was absolutely knowledgeable and understanding as well as patient with us it was a great experience!

Got my car back and the imbecile that worked on my car or multiple people whoever need slapped across the face for denting my car on the paint on the passengers side and inside the drivers door . They are not on my incompetent but are crooked and I do not trust them anymore . Can’t even balance tires wrote all over the front of thfvtires because again they are stupid and do an alignment . You have total xxxxxxx working here . Hope karma gets who did this to my car and believe me it will catch up to the low life . If you are reading this you have been warned .

Amazing and very caring people work here. Wont go anywhere else. They wont let you down.

Outstanding customer service by Jeff Warrington and Marc Snyder at performance luxury sport! They went above and beyond to make me happy, I drove 3 hours one way and they definitely made it worth the trip. Thanks again for the beautiful corvette and personal service I received.

They broke my dash while replacing heater core. 7 months later they won't even call me back about it even though they admitted doing it! Matt in service lied to me at least twice. Replaced motor in window and didn't reprogram window. Haven't called back back on it either. Tried Kelly and no response. Mark and Chris did well though it doesn't make up for this.

We just purchased our second vehicle from Honda Marysville in less than a year. Our first was a new vehicle, with today being a quality used vehicle purchase. We were impressed with the knowledgeable staff who, in our experiences, strive for customer satisfaction.

I've made my last visit. I've used this place over the course of maybe 7-ish years, but yesterday was my last visit. Long-gone are the days of receiving fair, honest, and good work and maintenance. This place has recognized that they can price gouge at extreme levels, do subpar work, and get away with it. Example 1: Accord recently broke down. Needed a new battery, alternator, and spool valve. Ok, the battery was on par with typical pricing. The alternator - Marysville price was $500, so I found it myself for $300 at Auto Zone. Spool Valve - Marysville cost $300ish, Auto Zone cost - $150. When I asked about the gouging, they had no response. Let's talk labor. My car took roughly 3 hours max to complete all work + a new $70 (LOL) oil change. Subtract part costs, and the labor ranged at roughly $400 an hour, give or take a few dollars. You read that right. I received no response as to why it was so high, however, I did notice how salty they were when I brought in my own parts. Let's follow up on the work - only days later, the same battery light came back on. Then again, then again. I immediately took my car back in. Their response? "Oh, the alternator you provided was bad. Now we can replace it for part cost at $500, and you'll have to pay the $800 in labor again." I asked, why they didn't test the alternator before putting it in (it's such a simple step), and I got crickets...no response. I then showed them a picture from my bird's eye, and you could see the serpentine belt cutting through a piece of rubber attached to the alternator. Again I asked, was it installed right? Of course their answer was, "yes." I then called Auto Zone and asked how often this occurs, having a bad alternator. They said although it's possible, it never happens at their store. I received a nice little smug "compassionate" response from the sales team saying "oh I'm so sorry, it's just a bad part, would you like us to fix it?" I said no and left. I took my car straight to Auto Zone and had them test it. Their test showed a much higher voltage. I shut my car off, then started it again to test it twice. It wouldn't start. What did we find out? The person who replaced the battery never even secured the wire back onto the battery terminal. So it was just bouncing around. We cleaned it ourselves, and tightened it like you're supposed to. The car started right up. The new voltage read at over 14. The alternator was just fine. I sent this info via text to Honda Marysville and never once received a word back. No humble apology from these losers. Now you've lost me for good. Example 2: They tried to charge me over $300 when I brought my car in for a slight tire wobble. I pretty much knew the problem, but needed a mechanic to just confirm it. The good ole salesman gave me an awful pitch, so I asked to see the mechanic and my car. I watched the mechanic pull one little bolt from my rotor and throw it in the trash after I gave him permission. Problem solved ($5). Example 3: I asked for a brake and rotor change. Was quoted about $2500. Ended up doing it myself. Example 4 of gouging: Buddy sitting next to me had work done not too long ago. Honda Marysville lost a transmission cap. They tried to charge him $75 for a cap that costs $9. He ended up getting new rotors, brakes, a new cap, and fluid flush for $430 at another place, rather than pay $2800 at Honda Marysville. Proceed with caution people. I highly recommend staying away from here and using a more local business who has more to prove. This place is now a dumpster fire.