Reviews
Attentive service from start to finish!
Attentive service from start to finish! Bridgette, Kathy and Preston were customer focused. We’ll be back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
William, it's great to know that Bridgette, Kathy and Preston provided you with attentive service at Hill-Kelly Dodge Chrysler Jeep. We're looking forward to your next visit! Safe travels!
Excellent customer service and a pleasure to purchase an
Excellent customer service and a pleasure to purchase an automobile without the hassle! I left extremely happy and would highly recommend this dealership. I worked with Andy Saffold and he was knowledgeable and genuinely interested in meeting my needs without high pressure sales that has become the norm in the industry.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Brian, we're delighted to know that Andy and our team at Hill-Kelly Dodge Chrysler Jeep made your car buying experience hassle-free. We appreciate the recommendation! Enjoy your new ride!
This was my fourth Wrangler and my 3rd purchased from
This was my fourth Wrangler and my 3rd purchased from Hill-Kelly. I was finally able to special order my dream Jeep; a Rubicon with every single option available. It is a strikingly beautiful vehicle! Only a Wrangler owner truly understands that comment! Every day it sat on the lot, potential buyers would ask if it was for sale. Rusty and Will helped me place the order, and they understood my vision and saw to it that it happened! It did take 6 months to get to the dealership but I was made aware by Rusty back in August that there was an impending UAW strike and it would slow down delivery. It was worth the wait! I have no regrets and loved every step of the process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so pleased to know that you had a great experience with Rusty and Will at Hill-Kelly Dodge Chrysler Jeep. It's wonderful to see your patience paid off in getting the dream Wrangler Rubicon! Enjoy every ride, and we'll be here if you need anything else!
Best day ever
Deon was an exceptional salesman. He made the entire experience very pleasant. It was such a fun test ride. I didn’t arrive intending to purchase that day but I couldn’t resist, I had to have this Charger. I highly recommend buying from Hill-Kelly, see Deon!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're delighted to know that Deon made your purchase experience at Hill-Kelly Dodge Chrysler Jeep a memorable one! We appreciate your recommendation and are glad you enjoyed your test ride. Enjoy cruising in your new Dodge Charger!
Service department is a crap show.
Service department is a crap show. They keep your vehicle much longer than they should regardless if you have an appointment or not. If you have a question, no service advisor or manager will pick up the phone. If you leave a message you will get no return call. Just go somewhere else.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for the review. We strive for timely and efficient communication, so it's disappointing to hear that this is not what you experienced. Your feedback is appreciated and will be discussed with our team so we can take steps to improve. As the Customer Advocate Manager, I invite you to please contact me directly if there are any outstanding questions or concerns that we can address for you. Respectfully, Brandy Pastor - Customer Advocate Manager - 850-696-1497
Excellent Customer Service
Took my Grand Cherokee in for an oil change before heading out of town and found out my brakes needed repair as well as my automatic stop/start function. My Service Tech, Bridget, came to the rescue! Not only did she get my Jeep in for repairs within 48 hours, she also clearly communicated the pricing and services needed, ensuring I understood everything that would be done. Bridget went the extra mile to make sure I was taken care of before my long eight hour trip. She was extremely kind and knowledgeable and a pleasure to work with and my Jeep runs great! A++++
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thomas, we're glad to know that Bridget was able to assist you promptly and efficiently at Hill-Kelly Dodge Chrysler Jeep. It's great hearing your Grand Cherokee is running smoothly after the service. Safe travels on your trip!
Professional, courteous, and responsive.
Professional, courteous, and responsive. The service staff, though very busy, never seemed rushed and gave me all the attention that I needed. "Franchise players".
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know our team at Hill-Kelly Dodge Chrysler Jeep provided you with the professional and attentive service you deserve. Thanks for sharing your positive experience, we appreciate it!
Professional, kind, courteous and good listeners.
Professional, kind, courteous and good listeners. Expressed patience with external customer. Knowledgeable of the product.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hey Donald, thank you for the 5-star rating! We're delighted to know that you had a positive experience with our team at Hill-Kelly Dodge Chrysler Jeep. We strive for professionalism and product knowledge in every interaction! Safe travels!
Jeep 2023
Amazing sales team and especially my salesman Prince Ash! He was very helpful and sweet during the entire process. He continues to check in with me to see if I have any questions etc.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Leigh, we're delighted to know that Prince Ash and our team at Hill-Kelly Dodge Chrysler Jeep provided you with an amazing experience. We appreciate your feedback and are here if you have any more questions!
Purchased a Ram 1500 at Hill Kelly Dodge
Buster was my salesman and he was amazing. Very courteous and engaging. He answered all of my questions without hesitation and helped me pick the vehicle that I wanted. He deserves a raise. I have purchased 3 vehicle from Hill Kelly and I will again, especially because of Buster. Thanks Brother!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hey Bruce, it's fantastic to know that Buster provided such an amazing car-buying experience at Hill-Kelly Dodge Chrysler Jeep. We appreciate your loyalty and look forward to helping you with future vehicle purchases! Have a great ride!