Bob Tyler Toyota

Run, don't walk, far away from this dealership...I've dealt with the owner, GM, Sales Mgr, Service Mgr, etc. They have proven repeatedly that they don't care about the customer and have zero integrity. I am a lifelong Toyota owner and prior military who has dealt with six different Toyota dealerships and never had an issue until BTT. I live in Pensacola and will never set foot on this car lot again. I gladly make the drive to Toyota of Ft Walton Beach rather than support this dysfunctional family (the GM is the owners daughter).

Customer service in repair shop is terrible save yourself some aggravation and go somewhere else period

They will waste your time, low ball you and lie ! Don't walk run to the WEST.

Place is a nightmare to deal with; customer service is terrible at best!! Starting at the management level. Never will use them again

Went to trade my 2025 4Runner TRD Sport, bought 6 months ago for $56k and was offered $41k on a trade for another new 2025 4Runner. I was shocked to say the least. They could of said there’s currently no market for this vehicle. I like to trade every year but not at this dealership again.

Worst experience. Appt. At 10:45am, arrived on the dot. I'm there 1st but they help someone who pulled up 5min after me. Then even under warranty they try to make me pay $100 for the free service. After arguing for a few minutes they realize their mistake and don't charge me(the only reason this isn't a 1 star review). The lobby has 2 types of music playing over each other which is disorienting and annoying to listen to FOR HOURS! Freezing cold as well. No apologies, no updates, was told an hour and 45min, it was over 3 hours before I saw my car sitting ready to go. Another 15min onto of that for the person in charge of handing my keys to me actually got around to doing so. When I did get the car the tire light was still on even though the guys in the back said they fixed it. They didn't and the lady giving me the car back had to fix it. If this wasn't free I would have never come to do this xxxxxxxx.

Worst place to work for. I was their business development manager... Dana who claims to be the general manager has no clue what she is doing. She is rude and has no customer service skills... Try talking to her is like talking to a three year old ... I worked thereafter month did everything she wanted me to and because of how she is I decided to leave the beginning of this month..I turned in my commission for the month she refuse to pay me ....she didnt pay me my full salary... She is a nasty person RUDE AS CAN BE !!!! STAY AWAY FROM BOB TYLER TOYOTA !!!!

While my salesman was professional and attentive. I was disappointed by the lack of transparency when it came to financing. I was repeatedly assured of a specific APR before placing a deposit and was told I had been approved. When it came time to sign the paperwork, I was blindsided to find that the APR had more than doubled. This bait-and-switch tactic is misleading and reflects poorly on the dealership. I expect transparency and honesty when making a major financial decision, and this experience fell far short of that standard.

Worst car buying experience of my life. I bought a new car and wanted to pay cash. It took 6 hours, management was very rude, certain important details were not well explained, and they didn't seem very appreciative of my business despite the fact that there are several other Toyota dealerships only a short drive away. I rate them ZERO in customer service and I will NEVER purchase another vehicle from them.

I couldn't leave a more glowing review for this establishment. Caleb in finance, Brandon V., and Walter S., were fantastic! They know their job, and want to help customers get the best deal they can. All three gentlemen are dedicated, kind, and really take care of the people. If you're headed there to do any sort of business, ask for these three guys!