Helfman Dodge Chrysler Jeep Ram FIAT Alfa Romeo Maserati

If I could give zero stars I would! Summary of Events On Thursday, October 9th, I experienced a sudden loss of power while driving. The coolant light illuminated briefly, and I immediately pulled over to a safe area and arranged for AAA towing to Helfman Dodge. Seven days earlier, the same dealership had performed service and a diagnostic inspection with no cooling system issues recorded. After inspection, I was informed verbally and through text message from Andrew (Service Associate) that my radiator was cracked and that my claim would not be covered. The radiator was entered into the Lifetime Powertrain Care (LPC) portal, which I immediately knew was not a covered component under the plan. I questioned why an uncovered part was submitted at all, since the true issue was engine failure — a covered component under Form LP515. I was never provided with a written diagnostic report or claim submission confirmation to support that conclusion. When I requested that the claim be formally submitted to Mopar Vehicle Protection for review, the service manager refused, stating, “it will just get kicked back.” The dealership has not provided the engine compression test results or the multi-point inspection report from the earlier service visit. My follow-up email to management (addressed to Ryan, Andrew, and Adam) was acknowledged by a response signed “Paul,” sent from Adam’s email account, creating confusion about who is officially managing my case. On 10/16/ 2025, Ryan Stahlhoefer (Service Manager) emailed me stating MVP denied coverage for “FAILURE CAUSED BY A NON-COVERED PART.” He attached freeze-frame data showing 369°F engine coolant temperature and wrote that a compression test was not performed because it would be “a waste of time and money,” also stating the valve cover is melted. Why this is problematic: Freeze-frame temperature is not causation. It records conditions at the moment of fault, not the initiating failure. A 369°F reading only confirms severe overheating occurred after coolant circulation stopped; it does not prove a radiator caused the event. The dealership refused diagnostic verification (no compression test/teardown), so causation was assumed, not proven. Because the radiator was the item entered in LPC, the claim was mis-coded from the start and could not have been properly adjudicated under engine coverage in Form LP515. Contractual and Procedural Concerns The dealership cited FCA internal policy KB0040743 (“Non-Covered Component Causing Failure to a Covered Component”) as the basis for denial. This bulletin governs manufacturer warranties, not Mopar Vehicle Protection service contracts, and has no legal standing under Form LP515. KB0040743 was issued after my vehicle’s purchase in 2017 and cannot be applied retroactively to modify the terms of a regulated consumer service contract. Form LP515 clearly lists the engine, thermostat, thermostat housing, and water pump as covered components. The exclusion clause referencing “failure of a non-covered component and/or aftermarket installation” is ambiguous and unenforceable under both Texas and Michigan contract law. Ambiguities must be construed in favor of the policyholder under the doctrine of contra proferentem, and cannot justify automatic denial of a covered engine claim. The dealership’s refusal to submit my claim for formal adjudication constitutes a procedural breach of the Mopar Vehicle Protection program and a violation of Texas Occupations Code §1304, which governs fair handling of vehicle service contracts. The service manager admitted over the phone that the engine could have been the cause of the radiator crack, which directly contradicts the warranty denial logic. The GM and this family owned business is corrupt and try to do anything to line their pockets.

Hi I'm Karen my husband just got a brand new jeep gladiator from Helfman jeep dealership. We love it. Mr. Hugo Cuevas was very friendly and professional. He went above and beyond to help us get the right jeep at Avery great price. I'll recommend this dealership and Mr Hugo to my family and friends. I give him max stars. He deserves 1000 stars. Thanks so much for a great experience 😊 👍. We will see you on our new purchase. 😀

My daughter purchased a new car from Matt B today! Very friendly and knowledgable. He went over all the details of the vehicle. Super easy car buying experience. We will be back whenever we are in the market for a jeep again!

My experience with this specific dealer is phenomenal! Amazing! Especially Chris Ryland, such a hardworking Collision Consultant! If you have him to assist for your repair, you've gotten the best one there!

We received great service and maintenance on our vehicle was done promptly. Our advisor was very courteous and get us updated on the status of maintenance.

Very friendly helpfull and fast great team I was very satisfied with service very happy customer

Love my car and how everyone did a great job at communicating through the process.

Many thanks to Erick Rodriguez for his outstanding support taking care of our vehicle services in time. Job well done!

Great customer service and care for your vehicle. Staff explained the work to be done and would keep me updated on any concerns.

The service I received for routine maintenance was efficient and impeccable. Although the dealership is located across town from where I live, I will continue to take my jeep there for service.