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Coggin Toyota at the Avenues

(3,608 reviews)
Visit Coggin Toyota at the Avenues
Sales hours: 9:00am to 7:30pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–7:30pm 7:00am–7:00pm
Tuesday 9:00am–7:30pm 7:00am–7:00pm
Wednesday 9:00am–7:30pm 7:00am–7:00pm
Thursday 9:00am–7:30pm 7:00am–7:00pm
Friday 9:00am–7:30pm 7:00am–7:00pm
Saturday 9:00am–7:30pm 7:00am–5:00pm
Sunday 11:00am–6:00pm Closed
2020 consumer dealer award
View 2 awards
2020 consumer dealer award 2019 consumer dealer award

Reviews

(3,608 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Coggin Toyota at the Avenues from DealerRater.

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Service on 2/27

Took almost 2 hours to rotate tires, top off fluids, and do inspection. No place to sit. Snack bar attendant was in the back, not available to serve Ceiling lights were burned out Mens room was closed

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 3.0
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Stano, we appreciate you taking the time to respond. The staff at Coggin Toyota at the Avenues take our reviews very seriously. We do apologize for any inconvience you may have expereinced during your service visit. Russell Graff, Service Manager

Without appointment they did oil change & services

Coggin Toyota has very satisfactory service department. I had great experience with last services of my RAV 4.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you, Dr.roy, for reaching out to us. Your opinion plays an integral part in our customer service. John Clark, General Manager

First checkup.

Brought car in for scheduled first time checkup. Check-in was very easy. Personnel were very nice . My maintenance person, Emanuel or "Manny" was extremely knowledgeable and friendly. He made the whole process very easy. You are fortunate to have such an excellent employee. I will ask for him in the future. I loved the coffee service and had I known I could get breakfast there I would have waited to eat. I will recommend Coggin to friends and family as so far have had a good experience with both sales and service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you, Dennis Clarke, for reaching out to us. Your opinion plays an integral part in our customer service. John Clark, General Manager

Annette W. Samuels Service Repair

Kudos to Ruben for providing EXCELLENT service on my recent visit of 2/17/17. I was kept informed on the progress of my repairs during the time my car was in the Service Department. Keep up the good work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for the feedback, Annette W. Samuels. We strive to provide excellent service to our customers at Coggin Toyota at the Avenues. John Clark, General Manager

Great service, friendly people.

I did not have an appointment, but they took me right away. I was talking with a service advisor within minutes, and he understood exactly what I needed. I also asked about some Toyota accessories, and he gave me some great prices. I walked out with a printed list of recommended services for my Tacoma, but there was no pressure to have them done right away. I can now prioritize the repairs based on the level of importance and my budget. The courtesy inspection was free, and so was the coffee in the comfortable lounge. He even offered me a free car wash!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Joearcher, thank you for leaving this detailed feedback about your experience with Coggin Toyota at the Avenues. John Clark, General Manager

Manager

Friendly, helpful courteous and funny. And fast service too!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Mary Nolan, thank you for taking the time to leave us feedback. John Clark, General Manager

Prius repair

My service guy Mike was awesome and went out of his way to make sure I was satisfied with my vehicle repair.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you, Dianne, for reaching out to us. Your opinion plays an integral part in our customer service. John Clark, General Manager

Service

The facilities are great. Went in for 60000 service, was advised that my tires were worn to the treat marker. I said ok for new tires. I was there from 2 P.M. to 5:10 P.M. Usually the car is washed when they finish their work, this time no car wash. I was surprised that it took over 3 hours to do this work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for the feedback, Bill Large. We strive to provide excellent service to our customers at Coggin Toyota at the Avenues. John Clark, General Manager

Lessie Johnson

I was scheduled to bring my 2011 Toyota Camry in for a regular oil change. The service representative was highly knowledgeable and courteous with his job. He told me in a timely manner all the improvements that I needed to make along with the costs. Was satisfied completely with my visit Lessie Johnson

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Coggins Toyota At The Avenue Mall, thank you for taking the time to leave us feedback. John Clark, General Manager

Id say good

Excellent facility. Decent prices. Decent customer service.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

G, thank you for taking the time to leave us feedback. John Clark, General Manager