Reviews
They are inept in the service dept.
They are inept in the service dept. Stating that the trim fell off on my car due to an accident maybe ? I didn’t come here for an opinion, came for a repair. The manager stated he likes to have arguments in his office with customers! Small guy small dealership, and was told they were short on techs too. Go to Autonation, worth the drive. I don’t appreciate my wife treated badly at any dealership. seen this other post as well! I’ve had plenty of experience with this dealership. Last year I replaced a condenser. Honda failed to put insulation around the new condenser replacement. I had over a year of issues figuring this out. There mechanics lack basic knowledge. Recently I went in for a tire change. They told me mold was in my car. I asked them to show me where. They couldn’t. I was discriminated and treated horribly by the staff. Including Luis, Manny. I called to tell the dealership. They gave me to the same dept to complain. Reiner. Very unprofessional and arguementive. If you want respect and your car worked on by people who actually know cars go somewhere else!
They are inept in the service dept.
They are inept in the service dept. Stating that the trim fell off on my car due to an accident maybe ? I didn’t come here for an opinion, came for a repair. The manager stated he likes to have arguments in his office with customers! Small guy small dealership, and was told they were short on techs too. Go to Autonation, worth the drive. I don’t appreciate my wife treated badly at any dealership. seen this other post as well! I’ve had plenty of experience with this dealership. Last year I replaced a condenser. Honda failed to put insulation around the new condenser replacement. I had over a year of issues figuring this out. There mechanics lack basic knowledge. Recently I went in for a tire change. They told me mold was in my car. I asked them to show me where. They couldn’t. I was discriminated and treated horribly by the staff. Including Luis, Manny. I called to tell the dealership. They gave me to the same dept to complain. Reiner. Very unprofessional and arguementive. If you want respect and your car worked on by people who actually know cars go somewhere else!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We apologize for the negative experiences you've had with our service department. Clearly, we fell short of providing the professional and respectful service you deserve, and this feedback is very concerning to us. We want to address these issues directly and make things right if possible. Please reach out at your convenience so we can discuss further. Thank you, Reiner Helvey - Service Manager - 5306747900
Thanks for taking care of us like you always do!
Thanks for taking care of us like you always do! Appreciate it. See you next time!
Thanks for taking care of us like you always do!
Thanks for taking care of us like you always do! Appreciate it. See you next time!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It's our privilege to do so, Rich! Thanks for your support and we'll see you next time here at Yuba City Honda!
Always super friendly and go above and beyond!
Always super friendly and go above and beyond! And everything is fixed right all the time!
Always super friendly and go above and beyond!
Always super friendly and go above and beyond! And everything is fixed right all the time!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hey Richie, thank you for your loyalty and feedback! We look forward to serving you again in the future. Safe travels!- The Yuba City Honda Team
Consistency. Go above and beyond!
Awesome service as always! Very timely and helpful! Thanks guys! #1 service center that I have been to! Very clean and places to sit. Keep it up!
Consistency. Go above and beyond!
Awesome service as always! Very timely and helpful! Thanks guys! #1 service center that I have been to! Very clean and places to sit. Keep it up!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Rich! We're glad to know you had a great experience at our service center! Thanks for the shout-out about Yuba City Honda's cleanliness and seating. We appreciate your support and look forward to serving you again in the future!
Yuba City Honda
Manual was very helpful and explained things clearly. He and the dealership do not try to charge you for unnecessary repairs. I trust these people.
Yuba City Honda
Manual was very helpful and explained things clearly. He and the dealership do not try to charge you for unnecessary repairs. I trust these people.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, we're glad to know Manual and our team at Yuba City Honda earned your trust. We always aim for clear communication and honest service. Thanks for the review!
Consistency
Quick and great service! Thanks for everything always! I really appreciate you guys every time. Always go above and beyond what you supposed to! Nice
Consistency
Quick and great service! Thanks for everything always! I really appreciate you guys every time. Always go above and beyond what you supposed to! Nice
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Rick, thank you for your kind words about the quick and great service you received at Yuba City Honda! We're thrilled to hear that our team always goes above and beyond your expectations. We appreciate your loyalty and look forward to serving you again soon.
bad service
i made appointment for oil change. after about hour i ask the service why it was taking this long serviceman at the desk was very rude. he said if i did not like what they were doing i can go to jiffy lube. i don,t except that kind of wording from Honda dealership
bad service
i made appointment for oil change. after about hour i ask the service why it was taking this long serviceman at the desk was very rude. he said if i did not like what they were doing i can go to jiffy lube. i don,t except that kind of wording from Honda dealership
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share this feedback with us, Navdeep. We're disappointed to hear about this experience and will make sure it gets addressed with the appropriate members of our team. Please don't hesitate to reach out directly if you have any additional questions or concerns. Thanks again, Reiner Helvey - Service Manager - 5306747900
Honda is worst place for any repair!
I’ve had plenty of experience with this dealership. Last year I replaced a condenser. Honda failed to put insulation around the new condenser replacement. I had over a year of issues figuring this out. There mechanics lack basic knowledge. Recently I went in for a tire change. They told me mold was in my car. I asked them to show me where. They couldn’t. I was discriminated and treated horribly by the staff. Including Luis, Manny. I called to tell the dealership. They gave me to the same dept to complain. Reiner. Very unprofessional and arguementive. If you want respect and your car worked on by people who actually know cars go somewhere else!
Honda is worst place for any repair!
I’ve had plenty of experience with this dealership. Last year I replaced a condenser. Honda failed to put insulation around the new condenser replacement. I had over a year of issues figuring this out. There mechanics lack basic knowledge. Recently I went in for a tire change. They told me mold was in my car. I asked them to show me where. They couldn’t. I was discriminated and treated horribly by the staff. Including Luis, Manny. I called to tell the dealership. They gave me to the same dept to complain. Reiner. Very unprofessional and arguementive. If you want respect and your car worked on by people who actually know cars go somewhere else!
- Customer service 1.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Shari, this was not the situation and I'm sorry you feel the need to slander our employees. Unfortunately, the reality is my employees are not comfortable being in your vehicle in the condition it is in.
Great Dealership, Great Staff
Always helpful and friendly staff! My mom and I both bought cars here, and now I have a used car I service. They never fail me. 😊
Great Dealership, Great Staff
Always helpful and friendly staff! My mom and I both bought cars here, and now I have a used car I service. They never fail me. 😊
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your positive rating, Carrie. Please let us know if there’s anything else that we can do for you in the future. - Yuba City Honda
Great Service
When I dropped off the Civic for service at Yuba City Honda, I was greeted politely and with an enormous smile. Luis Ramirez shook my hand and introduced himself. He was very professional and prompt. The car was serviced quickly, and I was called early to pick up car. I would not hesitate to recommend Yuba City Honda.
Great Service
When I dropped off the Civic for service at Yuba City Honda, I was greeted politely and with an enormous smile. Luis Ramirez shook my hand and introduced himself. He was very professional and prompt. The car was serviced quickly, and I was called early to pick up car. I would not hesitate to recommend Yuba City Honda.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the five stars, Christian! We're happy to hear that Luis could assist you during your visit here at Yuba City Honda. We hope to see you back for all of your future automotive needs!