DCH Toyota of Torrance

I recently purchased a used Toyota Highlander and, knowing it’s an older model, I’ve been diligent about getting it serviced and cared for properly. Unfortunately, my recent experience at Toyota Torrance left me deeply disappointed and concerned for my safety. I brought my vehicle in because I noticed an oil leak, despite having just gotten an oil change, a new oil plate, and ensuring the car was safe to drive at a Toyota dealership in North Carolina less than a month prior. I scheduled an appointment and was assisted by the assistant manager NESTOR LOPEZ. From the start, the interaction was unpleasant—he was dismissive, unhelpful, and made me feel as though my concerns didn’t matter. Despite my appointment, I ended up waiting over four hours. When I returned, I was told that they “couldn’t find where the oil leak was coming from,” that my car was “a mess underneath,” and all they could do is clean the bottom and add a $15 dye test. For this, I was charged $235. I asked about my safety driving the car with an active oil leak, and NESTOR LOPEZ simply told me to “drive it 500–1000 miles and come back to recheck”. He brushed off my questions and showed no concern for my safety or the fact that I had just paid Toyota North Carolina a significant amount for related work only weeks earlier. His attitude was rude, and his comments about “that’s North Carolina, this is California” were unprofessional and dismissive. The worst part is this: the work they claimed to have done was never done. When I got home, I checked under the hood, and nothing had been cleaned as they said. A trusted family friend, a mechanic, inspected it and immediately found the real problem: two pipes soaked in oil from a transmission leak. He also discovered that my transmission fluid was completely empty—a serious safety hazard that Toyota Service never even checked. This means I was charged hundreds of dollars for nothing, left with a dangerous and unresolved problem, and treated with complete disregard by the assistant manager, NESTOR LOPEZ, overseeing my service. Had I not had someone else check my car, I could have easily destroyed my transmission or been stranded on the road. I trusted Toyota because I believed going directly to the dealership would mean quality care and genuine concern for my safety. Instead, I left feeling dismissed, overcharged, and extremely unsafe. It is unacceptable that an assistant manager would provide such poor service, fail to ensure even the most basic checks (like transmission fluid), and treat a customer with such disregard.

I had a great experience with the DCH Toyota service department thanks to service advisor Nikki Phillips. My 2003 Camry's drive axle start to have problems. As it is a serious issue I immediately drove it to DCH Toyota of Torrance. I was greeted by service advisor Nikki Philips. She was very professional, helpful and courteous throughout the entire process. She took the time to explain me that they have to diagnose the problem first. Soon she called me and told me that the clicking noise coming from left drive axle. She advised me to replace the drive axle and the warranty. Also she made sure all my concerns were addressed. Nikki also thoroughly explained some other potential problems that need to be addressed. Nikki is the best. Thank you very much for making my car repairs stress free!

I got preapproved through Capital One Bank with a $14,000 down payment After receiving an email from Toyota of Torrance, I reply to that email with screen captures of my pre-approval to purchase their $17,000 2018 Mini Cooper Countryman for my daughter After a business day and a half with no reply to the email I called and asked for an Internet sales manager / The lady who picked up the call identified herself as an Internet sales manager & asked for my name but couldn’t find the email Then she asked for my phone number to locate my inquiry and I was on hold for over 50 minutes. It would’ve hour, but I shut the call down I have not received a follow-up call or reply to the original email as of this posting I will buy from another local dealership with better professionalism and courtesy to a potential customer

I can't urge this enough; stay far away from this dealership. The amount of issues my friend and I had while we bought her first car was appalling, and most of them are the fault of the salesman Everett who dropped the ball at every turn. The car that we originally purchased (deposit paid and all paperwork already signed) had severe mechanical issues the day we came to drive it off the lot, despite supposedly being "certified". It also had many more miles on it than the day we purchased it, suggesting an employee had been using the car in the meantime. The dealership refused to issue a check for the deposit refund and instead insisted that my friend to purchase a more expensive car. A few days after purchasing the new car, I discover that it has a tracking device installed. I understand this is a common practice nowadays, but we were never notified it was there and there is nothing in all the paperwork stating there is a tracking device in the vehicle. I called Everett and he assured me someone would contact me, which they didn't after three days. I contacted Everett again and he yelled at me on the phone, saying I am "out to get him". I then spoke with Jonathan, a manager at the dealership, who was calm and reasonable at first but then abruptly exploded and hung up. This horrible experience was unnecessary and would have been a non-issue if Everett hadn't continually dropped the ball. Please go anywhere else but here, and if you do have the unfortunate luck of ending up at this dealership, ask for anyone besides Everett.

Very Helpful! That’s all I have to say with the service I received from Seth when I came to see the new Corolla Cross. He explained the different options they came with and test drove me up the hill so I could see that it has enough power for what I’m looking for. The space is perfect for me. I told him I’m waiting for my insurance settlement and plan to be back for the vehicle in a month or two. I’m looking forward to coming ack and getting my Cross soon. Thanks again.

I have financed a Sienna in DCH Toyota of Torrance at the September 30th of 2017. It was a 72 month finance with the protect insurance. However, being too costly, I have returned to cancel the protect insurance at the 14th of October, the Saturday of the 2nd week buying the car. The fiancing employee at the time was named Dean, letting my family know that we could cancel the insurance any time as long as it was done within a month of the purchase. Dean had informed us that although the insurance was cancelled, the payment, due to it's contract with the bank being fixed, would remain the same but the months would decrease. Thus, I had known the end of the payments as December of 2022. At the time of cancellation, I had requested a cancellation form but he mentioned that because it was in record, a form wouldn't be needed. Despite reinsisting the form, Dean had shown us his monitor and told us that the insurance had been cancelled. Trusting his words, my family has payed a monthly fee of $547.28 for a total of $5788. In reality, Dean had not cancelled the insurance but only acted as if he did. He had decieved us with his lies and actions

the price on you see on their new and used inventory is just a price to get you in, they have forced dealer installed items and markups for all vehicles. If you are buying a car stay away from this dealer look else where.

Hi , I was just having a causal day and decided to swing into the dealership just to see new cars never expected to walk away with anything at all. Then I was approached by Mo , he offered me great customer service and to my surprise he got me into a brand new 2023 Toyota ! He literally made my day he was very patient and worked with me. I appreciate you Mo! And thank you Toyota I love my new whip!

Good selection of used cars. It was worth the drive because I got a awesome deal on my used Camry. It even had tinted windows. Thank you Seth and dch toyota.

I’ve been shopping around for weeks looking at used Camry options and came across several I liked at Torrance Toyota. When I stopped by to check them out I told the salesman I wasn’t buying today but wanted help with a few I saw online. He was helpful offering me a test drive and answering my questions about the different options they had. Hopefully the car is still available when I’m ready to buy because it seemed to be a good price and lower miles which I liked. Seth was patient with me so I’ll be back for sure.