Tom Wood Porsche

This was my first time having my car serviced at Tom Wood Porsche. Shane did an outstanding job. He was extremely accommodating, courteous, knowledgeable, and professional. He answered all of my questions thoroughly. He bent over backwards to accommodate me. I would definitely recommend Tom Wood Porsche and especially Shane.

I have always had superior service at Tom Woods Porsche but, Shane took it to another level. He was professional, courteous and so incredibly knowledgeable. His kind and informative approach to providing options and solutions to my needs were bar none. I will definitely ask for Shane for my next service appointment.

Dakota and staff were terrific. They provided excellent info and options on improving the systems for my car.

Tom Wood Porsche Awesome. We have had 4 Porsches serviced the past 20 years. Appointments easily made. Loaner cars available Dakoda and the service team very efficient and professional. Jeff Wold in sales a great help. Cars ready on time as promised as always delivered clean. Taycan cross turismo EV fully charged at pickup. A great dealership for service in any Porsche of any age. ……Rick S

Excellent team and service. i love the fact that they always assign a Porsche gold certified technician to work on my MACAN.

Tom Wood Porsche service department gets an A+ for speed of service and competency of their mechanics..

Shane was great, very personal touches which brings a breath of fresh air compared to some recent experiences..

I have had decent experiences with the dealership in the past but my most recent encounter was less than stellar. I enjoy the brand immensely but after this experience l will definitely have second thoughts when it comes to who I spend my hard earned money with in the Indianapolis auto market. It is disheartening when a company does not stand behind their products even though they are still under warranty. I even paid to have the factory Certified Pre Owned Warranty extended on the vehicle an additional year just to ensure coverage. I drove the car 1400 miles since I purchased it and then I get handed a quote for $10k for a wear and tear item on a car that has a total of 11k miles. This is unacceptable and I do not understand how anyone would think that this is the way you do business. If the car had been properly inspected prior to delivery, the issue would have been identified and rectified prior to delivering the vehicle. Instead they pass the bill on to the customer to pay even though their certification process is extremely flawed. I feel unappreciated as a loyal customer and I unfortunately will be forced to take my business elsewhere.

Sold me a lemon!! Yes I’m a customer that purchased a 2020 taycan back in October from TOM WOOD PORSCHE. I’ve been able to drive it for a total of a month. Cars been in the shop three times for suspension issues and twice for battery failures.VERY BAD CUSTOMER SERVICE!

John Castle was great! Thank you for helping get the car serviced and ready for our trip.