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Duval Ford

(3,042 reviews)
Visit Duval Ford
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–7:00pm
Tuesday 8:30am–8:00pm 7:00am–7:00pm
Wednesday 8:30am–8:00pm 7:00am–7:00pm
Thursday 8:30am–8:00pm 7:00am–7:00pm
Friday 8:30am–8:00pm 7:00am–7:00pm
Saturday 8:30am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 11 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (888) 482-0716 (888) 482-0716
Used (866) 520-6628 (866) 520-6628
Service (833) 547-5651 (833) 547-5651

Inventory

See all 1143 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since September 2023.
Duval Ford has proudly served Jacksonville since 1916, making us the city’s first Ford dealer and now the #1 in sales volume. With over 110 years in business and more than 1,000 new and used vehicles in stock, we offer one of the largest selections in Northeast Florida. As a family-owned dealership, we provide personalized service, unbeatable prices, and a commitment to customer satisfaction. We’re also a Ford Pro Elite Dealer, offering expert fleet support and convenient Mobile Service that comes to you. Big #1 Duval Ford!
The fastest easiest way to purchase or lease a new or pre-owned vehicle!

Service center

Phone number (833) 547-5651

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

Reviews

(3,042 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Duval Ford from DealerRater.

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Leighton was really great at helping me find what I

Leighton was really great at helping me find what I wanted and very patient with all my questions; 10/10 recommend!

Leighton was really great at helping me find what I

Leighton was really great at helping me find what I wanted and very patient with all my questions; 10/10 recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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Just bought a 2024 super duty from the dealership, the

Just bought a 2024 super duty from the dealership, the sales manager, Matthew Tudor was amazing and would definitely do business with them again and highly recommend using him.

Just bought a 2024 super duty from the dealership, the

Just bought a 2024 super duty from the dealership, the sales manager, Matthew Tudor was amazing and would definitely do business with them again and highly recommend using him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

The Duval Ford team strives for 100% customer satisfaction every day. Thanks Dht3338 for the 5 star recognition.

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The technician called to ask if he could come earlier

The technician called to ask if he could come earlier than scheduled! He was so polite and changed the oil fast. He was also going to rotate my tires as a new purchaser this was all free for the 1st service. I just had my front brakes changed so the tires were rotated a few weeks earlier. I was surprised at how fast he changed the oil. There was not one drop of oil on my driveway when he finished! I highly recommend the mobile service.

The technician called to ask if he could come earlier

The technician called to ask if he could come earlier than scheduled! He was so polite and changed the oil fast. He was also going to rotate my tires as a new purchaser this was all free for the 1st service. I just had my front brakes changed so the tires were rotated a few weeks earlier. I was surprised at how fast he changed the oil. There was not one drop of oil on my driveway when he finished! I highly recommend the mobile service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks deeannelaw for the 5 star feedback for the Duval Ford Mobile Service team. We come to you at your home or office for routine maintenance.

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Our salesman Steve did an outstanding job finding us the

Our salesman Steve did an outstanding job finding us the perfect vehicle. The entire process was handled remotely and Steve delivered the car to us which was 95 miles from the dealership.

Our salesman Steve did an outstanding job finding us the

Our salesman Steve did an outstanding job finding us the perfect vehicle. The entire process was handled remotely and Steve delivered the car to us which was 95 miles from the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Duval Ford works with each customer to find the best vehicles and best delivery options for them. Thanks Al for providing Steve and the entire sales team with 5 stars.

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Mobile pick up / delivery is great!

Mobile pick up / delivery is great! Service impeccable / communication excellent Got more than I asked

Mobile pick up / delivery is great!

Mobile pick up / delivery is great! Service impeccable / communication excellent Got more than I asked

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Duval Ford is proud to provide our Mobile Service program. Thanks coenews for the 5 star recognition.

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I was interested in a used car that they have on their

I was interested in a used car that they have on their lot. I had found it on another website and I looked at the vehicle history before contacting them. The history showed that the car had been in an accident. Their website says that the car has never been in an accident. I mentioned that to the sales person. He lied and told me he fixed the error. I checked today, 5 days later, and the same error is still there. No thanks I will not deal with therm.

I was interested in a used car that they have on their

I was interested in a used car that they have on their lot. I had found it on another website and I looked at the vehicle history before contacting them. The history showed that the car had been in an accident. Their website says that the car has never been in an accident. I mentioned that to the sales person. He lied and told me he fixed the error. I checked today, 5 days later, and the same error is still there. No thanks I will not deal with therm.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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Dealer response

Duval Ford is sorry for any confusion on your recent used car interest. Please reach out to Sales Manager Jeff Raynor 904-315-6577 to review your concerns in more detail.

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Really Good sales Experience.

Really Good sales Experience. Excellent Information Delivered. Very well service. Detailed information and excellent customer support.

Really Good sales Experience.

Really Good sales Experience. Excellent Information Delivered. Very well service. Detailed information and excellent customer support.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks lalit for the 5 star recognition for the Duval Ford sales and service teams.

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Steve was such a pleasure to work with!

Steve was such a pleasure to work with! He listened to everything I wanted, and didn’t try to push things that didn’t meet my needs. They also price their vehicles fairly and give a fair amount on trades rather than lowballing, which seems hard to find in the car industry! He and Duval Ford went above and beyond to find a vehicle that checked all of my boxes! I would absolutely recommend working with Steve at Duval Ford to anyone and everyone! He will do everything in his power to find the perfect vehicle to meet your needs and be everything you want! Thank you again for everything!

Steve was such a pleasure to work with!

Steve was such a pleasure to work with! He listened to everything I wanted, and didn’t try to push things that didn’t meet my needs. They also price their vehicles fairly and give a fair amount on trades rather than lowballing, which seems hard to find in the car industry! He and Duval Ford went above and beyond to find a vehicle that checked all of my boxes! I would absolutely recommend working with Steve at Duval Ford to anyone and everyone! He will do everything in his power to find the perfect vehicle to meet your needs and be everything you want! Thank you again for everything!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Duval Ford appreciates your 5 star feedback for Steven and your recent car buying experience.

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He was very professional, great with communication, and

He was very professional, great with communication, and made every effort to secure the best possible deal when purchasing a new car. Moreover, anyone willing to serve this country is undoubtedly an asset to any team. Our family is thoroughly impressed with his exceptional commitment and willingness to provide comprehensive guidance throughout the process of buying a new vehicle. We look forward to making another purchase next year.

He was very professional, great with communication, and

He was very professional, great with communication, and made every effort to secure the best possible deal when purchasing a new car. Moreover, anyone willing to serve this country is undoubtedly an asset to any team. Our family is thoroughly impressed with his exceptional commitment and willingness to provide comprehensive guidance throughout the process of buying a new vehicle. We look forward to making another purchase next year.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We could not say it better - thanks Angela for the 5 star shoutout for Tino and your Duval Ford car buying experience.

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The dealership was clean and organized.

The dealership was clean and organized. Every associate that I encountered was professional and friendly.

The dealership was clean and organized.

The dealership was clean and organized. Every associate that I encountered was professional and friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Duval Ford strives for 100% customer satisfaction every day, Thanks nasheedburgessthera for the 5 star recognition for our staff.

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